BHM

I’ve just received the response from the DVLA, the paragraph I’m interested in reads “Having considered the additional information provided, I have decided to take no further action on this occasion.” Therefore I conclude that trade plates in the window are acceptable.

Haha, where’s your sense of humour?

It sounds like you’re getting legged-up.

Jimbo, sweet f.a. for me recently - it’s that poor I’m thinking of getting some winter sun. As usual a few loons & the parasites typically wanting to lop £600 off the price via email but I don’t count them as leads - just a nuisance. Oh yes, not to forget the phone call from a punter concerned about running costs, MPG, tax etc. This nutter was phoning about a 3ltr petrol automatic 4x4!! I suggested a 1ltr Corsa may be more in keeping with his hoped for running costs & bade him a good day.

I don’t know the colour but I know she was slightly above her mileage anyway. It’ll be up in the North East if it is the same car but my guess is there’ll be a few of these deals that turn nasty. As my friendly DP said - the salesmen don’t care because they’ve probably moved location twice cos they’re constantly chasing a pot of gold & are lucky to get in 18 months before they get itchy feet. In fact, let’s be honest, unless it’s a close-knit family run business then even the senior staff & DPs don’t seem to last much longer.

A slight hijack to tell a story but it’s pertinent; A couple of weeks ago a DP at a local dealership (who shall remain nameless) told me of a punter with a SEAT, had wanted out of her car a couple of months early, realised she’d have to shell out but was happy to do so. Anyway she goes to the SEAT dealership to hand back, goes through the whole process then they ask her for over £6000. To cut a long story short, she’d originally completed a D&N form saying 25K miles per annum. She still has that form. During the negotiations she wanted the monthly payments lower. Anyhow, it seems the salesman adjusted the computer figures and BINGO! He gets to her monthly figure by reducing the annual mileage to 5K. Obviously she must have signed the contract but the dealership didn’t issue an amended D&N, the salesman is long gone, the woman still has her SEAT that’s now due for chopping in, SEAT want £6000+ to hand back a high mileage Ibiza (+ a few lumps & bumps) and the best thing is no one seems to know who’s to blame.

Yep, you could have a Rolls Royce jet engine roaring away in the corner but the laws of physics don’t change. Hot air rises & negligible insulation won’t stop it.

The money looks right but rather you than me with that - the sort of German car buyers looking at that sort of car at that price range won’t have that sort of money. Basically most haven’t got a pot to piss in & are hard work anyway. 2 weeks is nowt for a car - get used to waiting and if you’re going to deal in that sort of stock you will get used to waiting!

Christ, what a tale. I’ve got to say though, it doesn’t surprise me.

200% stock turnover per month - he must be Superman. I’m ignorant of the machinations & bullshit in the main dealer world, but perhaps it’s a case of give a (very) high target & see what the outcome is?

Greedy VW punters who’d been phoning over the previous fortnight - I was asked this only last Saturday over the phone and he added “I want to give you money”. ME; “No & I don’t care, I don’t like you or your Mrs’ attitude so go & buy one of the many you’ve viewed over the last fortnight”. The greedy bastard could not understand that someone would not bend over backwards for money. Funnily enough I could not understand why on earth they still wanted to come after I’d spoken to him in that manner, had told him the week previous that he was greedy AND only the day before told his Mrs “Don’t bother cos I’m not interested in your knackered p/x and I’m sick of your phone calls”. Some punters just don’t get the message

I’ve worked it out. I suppose if we started covering the reg. plate with our trade plates their computers would accept the vehicle as taxed AND they’d not know what vehicle to send out the fine to. BINGO! (If this makes sense ).

Don’t bother answering her email. Let her sweat it out until she sends you a reminder - she realises she’s made a mistake by threatening you with the courts. Personally I’d then phone her, tell her she’s getting nowt & to go to court. If it looks like she’ll go to court (highly unlikely & it’ll take her a few weeks to start sending letters) as you originally offered a repair then I’d reluctantly do the repair & get the cheeky bitch off your back. However she’s already dropped all of her other claims except for the alternator & my guess is she ain’t going to go over that. Fight fire with fire, there are plenty on here who’ll decry my hardline attitude but this is how I’d deal with a cheeky bastard shouting the odds.

Don’t expect a reply. These parasites aren’t shy asking for free assistance but they won’t give you the steam off their shit and certainly won’t reduce themselves to answering genuine queries on their pisspoor report generated by a desk jockey who’s probably never sold a car in their lives. SPAM - DELETE

Almost as sad as “I have to speak to the wife”. Any real man would be embarrassed to say it - it’s tantamount to saying “I’m sackless, the Mrs. wears the trousers & I’m frightened of her”. Pathetic.

I’VE GOT THE SAME ISSUE. I sent off my form last week, confirming I was the driver but that I had my plates in the window. I’m awaiting their response so will post here when I receive it.

Yeah, what’s a vegetable got to do with this thread!?!!!!

Do you all honestly think the cost of a replacement clutch can be added onto a secondhand car? I find it’s yet another one of those things that seem to count for sweet f.a. and it simply comes out of my margin.

Snap and I suspect they won’t be interested in fighting my corner.

IMO both Arfur & Grant are correct. The average IQ of the general public must be pitiful judging by some of the dozy, ignorant pigs I’ve come across in my years of trading. Unfortunately to my assessment of the public you can also add dishonestly & many will say absolutely anything to get their own way - they are like toddlers in that respect. As Grant says I think the seller has tried being smart. If a customer said their p/x had history & they turned-up with one invoice I’d laugh in their face - it’s blatantly taking the piss. So James01, to summarise I’d say you might as well sack-off your customer but in future treat people how you’d like to be treated yourself. Feel free to tell me to F*** O**

Well, I’ve never seen glass break because it’s got Super Glue on it. So there!

Squirt a bit of superglue in - it makes the punters it’s been repaired.

Personally in this case I would of written something along the lines of “just had a service” and not written some history as I feel you were stretching the truth a little. It sounds like the customer is a twister. Call their bluff & sack them off FIRMLY. At that point 99.9% of these chancers disappear. It’s now getting so bad with penniless punters that I’m printing off the adverts & getting them to sign them. I get very few comebacks but then I don’t promise punters the earth which, lets be honest, a few in this game do.

I’m more or less with Mojo on this one. Ask them to outline ALL of their OUTSTANDING grievances with the car. Once you’ve received this possibly get the car back to satisfy yourself as to the issue(s). Fix what you think you are liable to fix. Do NOT do anything out of goodwill - that’s long gone. I’d be tempted to tell them they’ve knackered the headlamp themselves. After that, as Mojo says in his point 1. It’s their car, see you in court.