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Where do I stand - a customer bought a 67 plate nissan qashqai 1.2 petrol with 68000 miles 5 and a half months ago, they have done over 5000 miles and the engine failed. They took it into a local garage who diagnosed no compression on cylinder 4 and drove it back out again. They wrote a letter quoting CRA 2015 that the car must be od good quality and fit for purpose etc and are demanding a FULL refund of 7495 We wrote back saying the 3 month warranty supplied has expired and we have no liability after over 5000 miles. They replied stating that the engine damage occured whilst driving the car on a long drive and this was the first long drive they had made during their ownership and the previous 5000 miles were local driving so they are saying the fault was present at the point of purchase. I know it soinds ridiculous but do you think they have any chance of winning the county court case ?

That would be right but mechanically it would have been good.You probably paid £100 for it ! About 25 years ago in a restaurant in Spain I got talking to guy who said he had been the financial director for Datsun UK from day one. They sold thousands of 100A Cherry’s and this guy insisted that the total cost of new car warranty claims on the Cherry in one particular year amounted to under £1000 ? A friend of mine only sold Cherry’s ,he had a small paint shop and having bought them for under £200 he then bodged them ( or resurrected them ) during the day and doorstepped them in the evenings for about £500.

Hi Just after some advise on distant what constitutes distant selling. And how will you see below scenario. Car in question 2014 i20 93k miles advisory free MOT pretty much full service history. Car had been sitting on my forecourt for nearly three months was the cheapest on auto trader. I offer 6m warranty and free breakdown cover. Had someone call me up from about 100 miles away needed car for son who has just passed his test. Too far to travel so lady said ill send my brother down he lives in Bristol easier for him to get to Swindon. Brother comes views the car we negotiate a price but needs to confirm with nephew and sister. He goes away calls me in an hours time saying all parties are happy to proceed. The sister makes payment for the car through bank transfer and ask If can deliver the car. I deliver the car get paperwork signed etc. To me this seems on paper it's a distant sell but an agreement in principle was made in person. How do other traders see it? What would you have done differently?

Hi both thank you for replying and apologies about the late reply. I very much doubt I am getting the true story as well. I did speak to Kwik fit today who checked over the car and they said the rear callipers,discs,pads and an actuator sensor need changing on the car but the warranty will not cover this. The car was sold in July but was mot’d in April on around 76,000 miles and when it was sold it was around the same miles too. It’s the customers partner and they’re both horrible. honestly I absolutely had customers like these two idiots. when they bought the car they did say they were going to drive it back and forth to Cardiff. I have asked him over and over again for the mileage details and the details surrounding the car being ‘unroadworthy’ and he is not having and just wants a full refund and expects us to pick the car up too. I can’t believe tarders don’t have a leg to stand on when coming across these idiot customers. the guy has basically had the car for 2 /12 - 3 months and now just wants a refund. his mrs the idiot also said we advertised the car with Bluetooth but never did and we proved this to her. I swear I’m well angry and would loose my temper if he was anywhere near me!!

We sold a customer a car back in July this year. The car is 13 years old and we sold it with a 12 months mot. we changed the coil springs and a suspension part on the car when selling it and the car passed its MOT as well. The mechanic said that the breaks were fine and that they could be changed on the next mot which is due in April 2024. the customer started complaining because the engine light that came on in September and after he got a proper diagnosis done on the car the turbo sensor needs changing on the car. we have given him a 6 months warranty which will cover the sensor but he is being a complete and utter idiot. He’s also been told that the break discs and pads need changing and somehow the car is not in a roadworthy condition anymore but won’t send us the proof stating this. He wants us to pay for the dics and pads on the car which is barbaric. He is threatening us with trading standards and wants a full refund because of the above. what can we do? Do we have a leg to stand on? The mot was done properly and we never cut corners. he’s saying he will only send the report to us via trading standards and that he has had the car checked over by a green flag engineer too. any advice will be much appreciated.

I've not seen the Chinese stuff in the flesh yet, but don't expect there to be a lot wrong with it, you'll get a long warranty, lots of gadgets and a big saving on the European stuff ......ok might not have the badge, or the so called "driving experience" but with the groups loosing out on the transition to Agency model sales they'll be glad of the profit opportunity and will jump on board and will push these new brands hard...

is it not better to save a little kitty for warranties i have used warranty wise and handler protect reviews arent the best and they are costy

Looking to buy a few used EV Vans and cars . Anyone know any companies that will do a basic inspection and a battery health check ? Dealers are pretty useless they just want to tell you the battery has an 8 year warranty blah blah but I would like to get an actual screenshot of the batteries current state of health.

not while they still have funds I see they still do the 90 warranty how fan doodi doozi or £379 a year to extend it,who wouldn't eh

In my experience warranty wise are useless . Used them a while ago and they rang us up to say you haven't bought enough warranties off us , stopped us . two issues we had with customers we sorted too as they dismissed the claim , although it was supposed to be covered , Air con pump and an Alternator . Try TMO , The Motoring Organisation , Far better Company 0333 0155 214 They offer free AA cover too , great selling point

Hi was thinking about starting to use a warrantywise and was wondering if anyone with some experience with these company’s could answer a few questions. Any help would be appreciated. I mainly sell cheap cars (under £3000) . If I sell a car and something goes wrong within the first month, will they automatically send it back to me or does warrantywise deal with the customer. Also if I sold a 12 month warranty and 10 months down the line there’s an issue do I still hear about it or do they deal with the customer themselves? Thanks .

Blue Chip Warranty’s are Great and also have self funded option

I would recommend self warrant and put the money in a pot, prep the cars right and you will be surprised how few comebacks you have and watch the pot grow, you’ll be surprised. I got fed up with the grief of dealing with warranty companies not wanting to pay, and I would not go back now, and you have the flexibility to look after customers.

IF you dont own your own workshop is it still worth getting self warranty vs 3rd party? i have been doing a b bit of both. Some warrantywise and some self warranty. But i dont have my own own workshop so am i exposing myself to some risk here. Advise welcome

First the door handle isnt covered by a warranty is it , it was all fine when it left , A third party broke it . Owners job to fix it . Cruise control was a silly mistake , PROOF read adverts , But they did pick it up , inspect it and drive it away , Blackmail does not sit well in my mind . Cruise on them may well be plug and play stalk , Ebay it and send him a stalk if you really want to pander to blackmail . His thing to get it fixed on the car , Door is a NO Go Mr customer , If he broke the fuel flap off , Ran his wheel down a pot hole , Hit his gate with the bumper , Snapped his key in a Lock it wouldn't be Your job to fix them , So why a door handle ? Tell him Blackmail doesn't sit well , Door handle not covered under any warranty , we don't pay third parties labour to fix anything , Cruise control was Autotrader or whoever advertiser you use AUTO Fill but its the customers responsibility to check the spec . Warranty claim denied this time .

I sold a 65 plate Fiat 500 auto 28 days ago for £7495 to a lady in Dunfermline 357 miles away. She collected the car and now 28 days later her partner emailed stating that the door handle has broken off and the car does not have cruise control (it was listed on my website as having cruise control by mistake). The charming fellow wants £500 back because it doesn't have it and he wants to get the handle replaced locally and send me the bill saying it's "not feasible" to return it for warranty work because of the distance. On my invoices I have a clause that states " in the event of the car being refunded - it is the buyers responsibility to cover the cost or recovery" and it has been signed by the buyer. I'm going to get the car collected on the pretext of fitting a new handle and refund it less the cost of transport and the handle that he clearly broke... where do I stand???

Do you have previous dealings with this car or is this the first mention of problems Ie Did you do warranty work and these repairs are now possibly recurring

Hi, Initially I was confused about car warranty worth or not for used cars. but here i got a clarity on this. you also go through this. https://www.warrantydirect.co.uk/blog/is-used-car-warranty-worth-the-money.html Thank you

We have sold a fair few of these and as Halfpenny says "nightmares" even for our own very experienced tech's. After doing all the basics and delving deeper a faulty Dualogic usually ends up at the Fiat dealer, from memory around £1500 trade to sort. Feel for you Zahoor. If we get 500 Dualogic in stock now we only retail with outsourced extended warranty built into the deal.

Dodged a double bullet there my friend . Porsche buyers are horrible people , self entitled idiots thinking they are something they aren't is my description . I've sold a few Porsches in my time and they nearly always attract the swarms of fools . He was trying to make his own set of rules , overruling you and your selling methods , soon as they try that with me , they get corrected or I stop the sale . Always another bum for the seat , less trouble and less hassle for you . He would have had checked again , sending you bills for future proofing the car . warranty claims would run into 4 figures too as that's what Porker Buyer do , Best deal you made was not dealing with that fool

As the forum is a bit quiet I thought I'd share my latest experience with a PITA customer and ask for your advice. You might fall asleep reading as it's a long post so apologies in advance. This guy emails for a Porsche 911 we have for sale asking about the service history and what kind of warranty we offer. We emailed him the service history and told him it's an in-house warranty and the car must be returned to us in case of a claim. He then offered £2k less to cover "any eventuality" as he is too far from us to take advantage of our warranty. We said no, go find a car from a local dealer. He then changes his mind saying he wants to proceed if we agree to put the car through a PPI with the main dealer. We said yes no problem, we know the car is sound so he books the car in for inspection. We dropped the car and later that day the OPC emailed us the report which had only minor recommendations. We called the OPC to discuss the report and to let them know we're coming to collect the car. They said they're still waiting for payment from the customer before they can release the car (at this point I'm thinking: lesson learned, going forward we'll only take a car for inspection if the PPI is paid upfront and either get a courtesy car or charge the client upfront transport fees). Anyway the guy pays, we collect the car and got an email from him saying that he's happy with the report but he wants some items sorted before he buys it. We said ok and ordered the parts (only a few hundred quid so no biggie on a car over £40k). He comes back with a date for coming down and collect the car so we naturally ask for a deposit and his driving licence details. He then asks for a copy of our warranty booklet and says he will arrange his own insurance so no need to send us his driving licence. By this point I'm thinking this guy is a pain but hey-ho we send him a copy of the warranty booklet. Still no deposit. Then he questioned some of the terms and conditions to which we said go ask Lawgistics, they're the legal experts who wrote the booklet. Then he came back saying that surely if something goes wrong with the car we can agree he can diagnose and fix it at a local specialist with us paying the bill as we would take the car to our local specialist anyway. I said no, not necessarily, we might fix it ourselves and the bottom line is that we offer an in-house warranty and he must bring the vehicle back to us at his expense as I mentioned in the beginning. We also insisted that if he wants to proceed and come down for a viewing he needs to pay a deposit which is refundable if for some reason the car is not as described ( by then we've already sent him all the additional close up photos and videos that he's asked for). He then got irritated saying that he doesn't understand why he has to pay a deposit as the fact that he paid for the PPI and bought a train ticket shows enough commitment from him as a buyer. Also he said that a 15-20 minutes test drive is not long enough for him to test the car so he pulled out of the sale. In a way I'm happy we didn't sell him the car as I could tell he's trouble from the beginning but I'm a bit pissed off with myself for spending so much time on what I initially thought was a genuine buyer... or maybe he was but I scared him off? Who knows what would have followed next... perhaps he could have thrown a tantrum for not being able to pay for the car with a credit card?? None of the big boys would entertain someone like him (or would they?), but I thought being a small business and having just started, we need to go the extra mile. Some people are taking the piss though as I previously mentioned in a post about test driving ( by the way we sold that M3 just before Christmas to a guy who didn't hesitate to transfer 10% deposit, sent us his driving licence details, went on a 10 minutes test drive and paid the full price). Please advise on what we could have done better in this situation and how do you guys approach the sale of a higher value car in terms of deposit, viewings, PPI etc.

I beg to differ tbh, I bought a car from them, found it to be delivered exactly when they said it would. Came as described with an Rac warranty. Can’t fault them tbh. I retailed the car I bought from them as it was cheap

Why does it change after 3 months? As far as I am aware there is no mention of 3 months in the CRA 2015 The only mention 30 days, 6 months and 6 years. I have heard from numerous people over years "a car dealer has to give 3 month warranty". However I am not aware of any legislation that even mentions 3 months.

Some great answers from you knowledgeable lot. I've just had a very similar claim on the Golf which was just 3 days inside the 3 month warranty and wondered how I would have played it 3 days outside.

If they’re anything like Manheim then from my formal rejection of the car (which was about 30 minutes after they delivered it) to receipt of my money it was about 7 weeks. The cheeky chappies used every trick in the book to try & avoid their obligations. In the end it went via their delightful Surecheck system (for a second time) & an external inspector. The best thing was it was rejected under misrepresentation, not a warranty issue, but greedy Manheim still kept the Surecheck fee because they said they’d only accepted it back via Surecheck. I fully accept many cars are chopped-in for a reason & correcting these faults is all part of the game BUT the auction houses’ blatant refusal to accept liability for their (honest) mistakes & oversights are an absolute disgrace.