Glevum

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About Glevum

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    Independent dealer
  • Dealership/company name
    Glevum Cars

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  1. Are there any FCA compliance advisors that can assist with filling out the online forms? I was registered as a sole trader until I became a partnership with my wife 3 years ago - I tried to change my status from sole trader to partnership but just gave up after days of trying - their portal was insanely difficult to use at that time - passwords constantly needing changing to all their portals and when I was eventually logged in it was very user unfriendly and impossible to use - there was no where anywhere to change my status so I gave up. It appears easier now with 5 logins to the different portals on the one web page using the same password - I still don't know how to change my status. I would like to pay someone to do it and look after my submissions as well.
  2. I am a platinum card holder for the last 15 years and used to buy approx 150 cars a year from BCA up until this year - I have only bought14 in total and none for the last 3 months - I don't intend buying any more scrap through them. Anything OK goes to Cinch and all us lot are fighting each bidding ridiculous amounts to try and buy stock,. All the Cinch rejects go straight back in the block. I used to get cars described well but not this year - every one of them had major faults (DMF flywheels / turbos / transfer boxes....) . You just cannot deal with them - they reject any claims. Buying without being able to see them in the flesh is far too dangerous when these unscrupulous people have such a ruthless attitude.
  3. Hi Arthur I'd like to read your summary you send to customers. Everything helps in the fight to stop customers walking all over us !!
  4. Got a water pump failure on a Meriva sold with a self 3 month warranty exactly s 3 months and 4 days ago - customer wants it done under the warranty saying it's only 4 days out. My argument is if you got 6 months in prison and they kept you in for an extra 4 days you wouldn't be too happy. Would you do it to keep the peace or stick to my guns?
  5. If you threaten court action - even if it doesnt go to court BCA will cancel your account and block you = I was threatened this in a similar situation as yours
  6. We sold a 10 year old Berlingo with 55k 3 months ago and the customer just phoned stating that his gearbox wont go into 2nd or 3rd gear. He said that after 2 weeks from when he bought it he got a mechanic to change the clutch (he never contacted us about this) saying he didn't think a clutch was covered as its a wear and tear item. Where do I stand as the gearbox obviously had to be removed when his mechanic changed the clutch? He may not have refilled it with the proper gearbox oil and may not have replaced it with the control linkages properly. The customer wants us to repair it now.
  7. Autotrader is getting too big for its boots - It consistently rapes the dealers that pay for it's existence but at the same time are forcing the prices down with their "car guru's" type price indicator. Clean cars are getting harder harder and progressively more expensive and the expenses to run a retail business are huge. Why is autotrader hell bent on meddling with perceived car values to help the customer get a cheaper deal but at the same time always trying to increase the cost to the dealers that pay for it? You have to pay extra to get your car advert to the top (sponsored) and to be optimized for tablets - these should be free if they are trying to look after their customers. They now have a 49% share of Cox Automotive's Dealer Auction as of the beginning of this month and guess what..... we used to pay £60 per year to join the buying group which was great with a fixed price for buyers fee typically £60 + vat........ Now AT is in the frame it's £99 per month and who knows what the buyers fee is going to be now ???
  8. That's the spirit !!! We call them squealers and we all want them off our backs (they can make one quite ill if you have more than one bad one !!) - It's not good to give any response to a squealer too quickly, they need to PUT IT IN WRITING!!!! - it's not too much to ask bearing in mind the sums of money involved!! When it's in writing it's much easier and calmer to deal with it professionally and accurately. It is a business after all and I think we all accept that there will be warranty repairs. Just to phone up and be rude demanding a £1000 repair without any evidence just isn't going to happen - How do I know she hasn't been "ragging it around" . If the cu*tomer speaks factually and politley they will nearly always get their repair done with no problems !!
  9. Thats what I was going to do.... her mechanic told her it's £1000 plus to fix. I want her to put it in writing and recover the car ask her for a contribution and get it done my end for £500 ish. If she paid half the price of her mechanic's contribution then every one's a winner ... If you replace the "s "for an "n" in customer it's a better description !! The public thinks we are all a load of scum but when you look at the broader picture it is the customers that are lying cheating parasitic vile creatures...... "buyers are liars" I am very fair with warranty work and genuinely bend over to help out for the good of my reputation as much as anything, but when you get a "ranting" old witch screaming "how dare you sell me a faulty car " it tends to get up your nose.....and that's why I don't want to fix it !!
  10. www.glevumcars.com we've been around for 20 years now with a good reputation ! I'm quite happy to fit another box with a contribution from her but I need her to put her case in writing which she wont do. I need it in writing to show that I am being helpful and reasonable - all I'm asking is a contribution towards it. Her attitude was bad - she assumes she has the all the power in the world after googling a few snippets about consumer rights !! It works BOTH ways with trading standards. I take the view that after 4000 miles / 4 month's driving in a 13 year old car I would be within my rights to tell her to take a running jump...
  11. The gearbox was fine for nearly 4000 miles and in the 4 months shes had it she never once phoned up to say there was a problem. If the gearbox was faulty when it was sold to her it must have given warning signs during the 4 months. If there were any warning noises then she either ignored them and drove it to destruction or there were no warning noises which means it just broke because its a worn 13 year old gearbox with 100k on it or she broke it on a kerb????
  12. I sold a part exchange 2005/05 mini cooper 1.6 manual that had 100,044 miles on it. It was extremely clean and had excellent service history. I explained to the customer that we give a 3 month breakdown mechanical warranty for the major mechanical items. 4 month's and 3700 miles later the gearbox has broken and the customer limped it into her local garage. She then phoned us up hysterically "ranting on" that we had sold her a faulty car and demanded that we speak to her garage and pay for the repair. I spoke to that garage and the gearbox casing was smashed with oil leaking and it needed a replacement. I told her that she's unfortunatley out of warranty but she then started ranting her 6 month's "fit for purpose" statutory rights as a consumer and said that unless we collect, repair and return it to her at no cost to herself then she will go to trading standards. Where do I stand because if it goes to court as we all know that I will be judged as one of those foul cheating car dealers that we are percieved as and I will obviously lose. I have suggested that she could contributr something and she basically spat in my face. Shall I just tell her to "bring it on" ??
  13. I sold a part exchange 2005/05 mini cooper 1.6 manual that had 100,044 miles on it. It was extremely clean and had excellent service history. I explained to the customer that we give a 3 month breakdown mechanical warranty for the major mechanical items. 4 month's and 3700 miles later the gearbox has broken and the customer limped it into her local garage. She then phoned us up hysterically "ranting on" that we had sold her a faulty car and demanded that we speak to her garage and pay for the repair. I spoke to that garage and the gearbox casing was smashed with oil leaking and it needed a replacement. I told her that she's unfortunatley out of warranty but she then started ranting her 6 month's "fit for purpose" statutory rights as a consumer and said that unless we collect, repair and return it to her at no cost to herself then she will go to trading standards. Where do I stand because if it goes to court as we all know that I will be judged as one of those foul cheating car dealers that we are percieved as and I will obviously lose. I have suggested that she could contributr something and she basically spat in my face. Shall I just tell her to "bring it on" ??