smltd

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About smltd

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    Independent dealer
  • Dealership/company name
    Southern Motors Ltd

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  1. I really appreciate all the advice received, thanks again guys!
  2. Thanks for your advice BHM, I like speaking with people too but some communicate only by email. Most of them are time wasters but I also had a few genuine buyers. I think you’re right, dealing with time wasters is part of the game when selling sport cars so I better get used to it.
  3. Good point on the motorway speeds Petrol Head, you’re right. I’m only 5 minutes away from a motorway so I’ll take out the 30 to 40 mph roads. Yes the 1.5% for actual cash as I prefer bank transfer.
  4. What I forgot to mention guys is that I only sell sports and performance cars. Stock of 5 - 6. I'm still fresh, only started a few years back and still building up the business. And as BHM mentioned in one of my previous posts about test drives is absolutely true: anything even remotely sporty has always attracted the gimps, penniless, dreamers & bullshitters like moths to a lamp.
  5. Based on the replies received and reading other topics on this forum, I've decided going forward to send each potential customer the terms and conditions of my business when they enquire about a car. I might come across a bit harsh but this will hopefully weed out the time wasters and keep my business safe from people trying to impose their own rules or make my life hell after a sale. If someone is seriously interested in buying and have a bit of common sense, they'll appreciate my terms & conditions are fair. In summary: we don't offer distance sales, we don't accept credit cards, cash transactions are subject to 1.5% admin fee, the appointment is arranged on the condition they intend to buy and not just to have a look, 10% deposit to reserve the car, copy of driving licence and a driving licence check code, test drive is 10-15 minutes on 30 to 40 mph roads to test the car is mechanically sound and not to test the car's performance, any pre-purchase inspections require a deposit to cover the inspection and transport costs. Have I missed anything?
  6. Thanks for all the replies guys. @petrol head, I shall remember your Grandfather's wise words!
  7. As the forum is a bit quiet I thought I'd share my latest experience with a PITA customer and ask for your advice. You might fall asleep reading as it's a long post so apologies in advance. This guy emails for a Porsche 911 we have for sale asking about the service history and what kind of warranty we offer. We emailed him the service history and told him it's an in-house warranty and the car must be returned to us in case of a claim. He then offered £2k less to cover "any eventuality" as he is too far from us to take advantage of our warranty. We said no, go find a car from a local dealer. He then changes his mind saying he wants to proceed if we agree to put the car through a PPI with the main dealer. We said yes no problem, we know the car is sound so he books the car in for inspection. We dropped the car and later that day the OPC emailed us the report which had only minor recommendations. We called the OPC to discuss the report and to let them know we're coming to collect the car. They said they're still waiting for payment from the customer before they can release the car (at this point I'm thinking: lesson learned, going forward we'll only take a car for inspection if the PPI is paid upfront and either get a courtesy car or charge the client upfront transport fees). Anyway the guy pays, we collect the car and got an email from him saying that he's happy with the report but he wants some items sorted before he buys it. We said ok and ordered the parts (only a few hundred quid so no biggie on a car over £40k). He comes back with a date for coming down and collect the car so we naturally ask for a deposit and his driving licence details. He then asks for a copy of our warranty booklet and says he will arrange his own insurance so no need to send us his driving licence. By this point I'm thinking this guy is a pain but hey-ho we send him a copy of the warranty booklet. Still no deposit. Then he questioned some of the terms and conditions to which we said go ask Lawgistics, they're the legal experts who wrote the booklet. Then he came back saying that surely if something goes wrong with the car we can agree he can diagnose and fix it at a local specialist with us paying the bill as we would take the car to our local specialist anyway. I said no, not necessarily, we might fix it ourselves and the bottom line is that we offer an in-house warranty and he must bring the vehicle back to us at his expense as I mentioned in the beginning. We also insisted that if he wants to proceed and come down for a viewing he needs to pay a deposit which is refundable if for some reason the car is not as described ( by then we've already sent him all the additional close up photos and videos that he's asked for). He then got irritated saying that he doesn't understand why he has to pay a deposit as the fact that he paid for the PPI and bought a train ticket shows enough commitment from him as a buyer. Also he said that a 15-20 minutes test drive is not long enough for him to test the car so he pulled out of the sale. In a way I'm happy we didn't sell him the car as I could tell he's trouble from the beginning but I'm a bit pissed off with myself for spending so much time on what I initially thought was a genuine buyer... or maybe he was but I scared him off? Who knows what would have followed next... perhaps he could have thrown a tantrum for not being able to pay for the car with a credit card?? None of the big boys would entertain someone like him (or would they?), but I thought being a small business and having just started, we need to go the extra mile. Some people are taking the piss though as I previously mentioned in a post about test driving ( by the way we sold that M3 just before Christmas to a guy who didn't hesitate to transfer 10% deposit, sent us his driving licence details, went on a 10 minutes test drive and paid the full price). Please advise on what we could have done better in this situation and how do you guys approach the sale of a higher value car in terms of deposit, viewings, PPI etc.
  8. That’s exactly what I’m talking about they make the right noises before and after test drive and never hear from them again. So asking for a deposit upfront should weed out the time wasters
  9. Great advice Del Boy!
  10. I had 3 people coming to view an M3 over the last few weeks and after briefly looking at paperwork they’ve asked if they can test drive. They were all very surprised when I said they can only test drive if they’re happy with everything else, want to buy and pay a deposit. They all jumped in their little city cars, left and never heard from them again. I used to be more relaxed about test drives but after a few encounters where it was clear for me in the end that all they wanted was to kick tyres, I’ve changed my stance. I found that if someone is serious about buying a car they’ll pay a deposit or even pay the car upfront before collecting. How does everyone else deal with time wasters? Am I being too strict and risk putting off genuine buyers?
  11. Thanks umesh I’m looking for something cheap and one off payment at the moment but you’re right I’ve heard good things about dealer5
  12. Has anyone used cardealerswebsites.co.uk? Or can anyone recommend a company that builds low cost websites for a small car business? Thanks
  13. Morning everyone, A couple of days ago I was about to bid on a car from BCA but I run the HPI check and it showed as having outstanding finance. I called the branch, they carried out their own check and said they’ll retract it from sale. I was under the impression that all auctioned cars should have no outstanding finance but I’m new to this game and still learning. Does this happen often?