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Found 9 results

  1. Hi All I have read up on warranties and still cannot find where it clearly states that a used car dealer must provide a 6 month warranty. We give out a 3 month warranty as standard and offer to upsell to 6 month comprehensive or 12 month at additional cost to the buyer. I even visited a site recently, where I entered that I had bought a car from a trader 11 months ago and it still informed me that I was covered by consumer rights!! Best regards
  2. Hi all Looking for some advice - apologies for the long post! We sold a VW golf GT TDI 170 (2007) to a customer 13th October. Car was perfect for a 10 year old vehicle and drove fine. All PDI'd properly and test drove. Within a week, customer calls, DPF light on. Brought the vehicle back, driven with 2 flats. 1 alloy, 1 space saver. The space saver was almost square! Front bumper scuffed, number plate cracked. We done a re-gen. Customer paid for tyres. We added new space saver no charge due to inconvenience. Customer comes back 3-4 weeks later. Light back (with EML) and car been in an accident. Can we do the repairs and charge the company who's van was at fault and fix DPF at same time. Company in question provided hire car. Car was with us 3 weeks waiting for panels. Launch diagnosed fault as DPF pressure sensors. Replaced, road tested over 2 days - perfect. Car goes back out. Few days later, customer back again!!! Fitted aftermarket DPF also had to fix radio as broken due to fizzy drink spilled (not by us) and crystallised and shorted wiring. At this point, customer offered courtesy car due to inconvenience - rejects this, not required. Christmas! This bloody Golf if back. Explained we're shut down over Christmas but will send the car to a VW specialist as soon as re-opened. Car gone to specialist 7th Jan. Diagnosed fault, new DPF failed. Advised - genuine second hand DPF, terracleaned and fitted. They will do the job - currently waiting on this DPF which is due to arrive on Saturday, delayed due to weather conditions. In the meantime customer gone to jail, partner and brother in law made contact for updates complaining about money spent on taxi's etc. Explained our courtesy car is currently out with another customer but welcome to use it as soon as it's back in. Today, brother in law called. Demanding full refund basically. Said he's spoken with Trading Standards and solicitors and if we can't come to agreement they will be pursuing. I have advised this is the first time we've had mention of a refund. We're trying our best to get this resolved asap and can only apologise for the inconvenience. Due to the time passed since purchase and the wear and tear on the vehicle, we would only be able to offer partial refund of £3400 (purchased vehicle for £4150). Brother in law to speak to customer / solicitor and contact us. This car has caused nothing but grief for the past few weeks as well as the customer! We've spent a lot of money getting this repaired to go back with a full refund. What do you recommend / what would you do? -Kelly-
  3. So, a couple of warranty questions if you would humour me? Keeping in mind that (for now) I am trading from home and have a current stock of 3 cars that I would expect to retail at £1.5k, £2k and £7k respectively, what advise would you give with formal warranty provision? Should I warranty the lot or not bother about the cheapies? Should I buy into an insurance backed scheme or self underwrite with Lawgistics or similar? Should I mix and match dependant on value? Where best to buy if I go down the insurance route? My own assessment of risks says that maybe the cheapies are more likely to go wrong with minor niggles than the newer, more expensive car - but the latter, if subject to a catastrophic failure, could stand me a bigger loss! I'm torn between which type would be most appropriate for which situation. My other question relates to Lawgistics Driver Options offerings - any thoughts on the pros and cons between the "self administered" or "Lawgistics administered" products? Thanks in anticipation Mike
  4. Received a letter this morning from Warrantywise regarding the increase in IPT. Another reason why when I do buy a warranty I buy it from them. They are an independent service and maintenance company so don’t operate on an insured basis so therefore don’t charge you IPT. Worth looking in to as they reckon the IPT is going to rise again from what is now already 12%. Their website address is
  5. Anyone know any decent warranty providers? thinking of moving from Autoprotect, but you only know how good these companies are when you need them. Anyone any good stories abut their current warranty provider?
  6. Hi, I have been recommended Warranty Wise as a warranty company to use to offer my customers warranty. Does anyone have any feedback of them or other recommendations? Cheers Jimnibob
  7. Read an interesting article about a BMW which was refused warranty work as the vehicle had not been serviced using genuine BMW Parts
  8. When is a dealer not a dealer! A good friend of mine who likes changing his cars regularly asked me to find a car for him been searching a few weeks but not found the ‘right car-deal’ , many times he’s found the car and sent me a link to see if I can buy/deal ! This one has proved a bit difficult but he’s found the car at a dealer at a reasonable price! The ‘overall ‘deal is acceptable and he’s happy to do a deal. The deal is set up and I was going to go with him tonight to inspect the car / paper work and all being equal pay and come back with the car ( as long as both parties happy with both cars! ) my friend just called the dealer to confirm the details for tonight – The dealer says “ sorry but can’t accept card payment as it’s my brother in laws car – only cash?†so my friend rang me to say could we get the cash for him !! STOP! STOP I shouted. I asked my friend to call the dealer and ask about the invoice? The 12 months warranty? – the reply was “ Anyone can buy a warranty you don’t have to be a dealer , I can’t do you an invoice as it snot my car it’s my brother in laws and you’re buying the car off him!†As you can guess –we won’t be going tonight ( we have told him) Is this a new way to sell cars? legal obligations? VAT ? Legal title / owner? Opens up a can of worms if you ask me!
  9. Hi, Who are you using for your extended warranties? We have been with WarrantyWise for a while and have been pretty pleased with them. They have paid out for approx half the claims made which I find is not bad. How do your providers compare? Nick