umesh

We do send reminders from our workshop but this is a great one too ! the reminder will be sent it says 29 days before its due so still the same - you get 13 months ! If you add your customers on - they still need to click the email when they get it to activate the reminder.

Hit and miss as Rory says, I no longer offer it as it causes more grief than it's worth , only available on cars less than 8 years old if you didn't know.

"Lovely website " Thanks "Not sure about the choice of music though, its boarder line Porno Music." ... ! Maybe that's why so many are watching the video .... Always very difficult with what music to add , Most of my Video's are voice over but the Golf R / Scirocco / and Focus RS - A bit different with 'xxxx' music ' !

Who's got on their website finance application and on average how many customers fill these on line directly , I've got on line application and the latest iVendi module but struggle to get many on line applications ! thoughts ? Umesh

I don't use any fancy cameras - point and shoot ! Good clean photos - I have a Sony cost circa £100/120 - x20 Zoom - see example here http://specialistcars-stoke.co.uk/showroom/volkswagen-scirocco-r-line-tsi-coupe-3dr/ http://specialistcars-stoke.co.uk/showroom/volkswagen-golf-r-3dr/ Hope it helps ! Umesh

As usual if you could kindly help our friend Philip Nothard CAP -HPI with the monthly Survey Takes a minutes https://www.surveymonkey.co.uk/r/JKTHMR5 Thanks in advance Umesh

" Ford Orion diesel (Escort with a boot) " !! Glad you put that on ... I'm sure many wouldn't know what the hell you were talking about ...... !! [Good Old Day ! ]

Dealer Research Initially yo have to do it manually with each car , then there is 'data feed' that can be sent to various platforms from either your DMS / Website / website provider etc etc - There is a special feed type- Format - so it shows all the data/images etc etc ( Can't just remember -senior moment !!) and some will take CSV Files ! Will be like a spread sheet ! Hope this helps - when I find an actual example I'll post it on ! feel free to give me a shout if I can help further 01782 822 700 Cheers Umesh

This will work ! IMDA Is for the Independents as Jim says , reputable dealers who really want support / changes that affect us all. So please get spreading the word to your colleges / friends - they are dealers and they are competitors who sell cars HOWEVER Jointly we're in the #motortrade #IMDA ' Independent Motor Dealers Association ' #Clickandjoin

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Take copies of licence ( Gut feeling - you can't beat that ...most of the time) - Sign a 'Test Drive Declaration ' - Insured for unaccompanied test drive 25_ - customers love going out on their own , but to be honest if I'm not sure I'll go with them. The form makes it official and gets full details inc Tel No , email address , SOI , Etc etc On on Thursday customer test drove a car had been elsewhere before told me how they just handed the keys and said " don't get caught out on cameras' never took his details ... how does that work - I said surely they have your address or tel no - he said they never asked for anything !!! (This is my disclaimer ) Test Drive Disclaimer Date of birth: ……../……./……….. PLEASE PRINT DETAILS: Full Name ___________________________________________________ Address ___________________________________________________ ___________________________________________________ Post Code ___________________________________________________ Tel No 's __Home:___________________________________________ Mobile_____________________________________________________________ e-mail address>____________________________________________________ Current Car & Reg. No _____________________________________________________ How do you know about us? ________________________________________ Advert ( if advert which one please)_________________________________ Recommendation _________________________________ Other ______________________________________________________________ I hereby confirm that I have been made aware of the operations of all the controls on the vehicle below. I am further aware that whilst I have this vehicle on a demonstration I am liable for any motoring offences e.g. speeding etc whilst the vehicle is in my custody. I agree to return the vehicle after the test drive.(approx 10/15 Minutes) Should I damage the car out of neglect/carelessness then I shall pay for all repairs/damage etc. I agree to the above terms and declare that I hold a full UK valid licence and have no prosecutions/convictions pending or any special restrictions for driving this vehicle. Signature. I have agreed to sign this form because I am interested in purchasing the above vehicle and wish to appraise it prior to signing an order to purchase it. Test Drive Vehicle Make & Model__________________________________________________ Reg. No __________________________________________________ Date __________________________________________________ Time Out ______________ Return Time________________________ Umesh Samani -Specialist Cars Elder Road - Cobridge-Stoke on Trent.ST6 2BU Tel 01782 822 700

AWESOME Rory , Well done ! #TwoADayKeepsRoryHappy

One man band 20 years last week ! To be fair last 3 years not had a holiday - various reasons BUT in my early days closed - divert phone to an agency and didn't really care if I lost business as that's how you have to be or you burn yourself out. Now I have a friend , not experienced at all in car sales but helps me out , he can deal with customers he will sell under instructions , can't value cars but holds the fort , mans the phones , keep an eye on the place and takes messages , if he sells while I'm away its a bonus ! ( If genuine buyers they will leave a deposit and come back if explained to them !) Matt - Pack your bags and enjoy some 'quality' time with the misses !

Personally Give refund , get car back sort it and resell. #MyThoughts

to quote AT " Sponsored listing will not have affected my cars " Did a test on one of own cars a few weeks ago - ' price order page 6 ' ' not to change the setting do it like a consumer ( who doesn't realise they are sponsored !) page 19 ! Says it all ....

The whole world does not revolve around Autotrader as we all know and I've said it many times , works for some not for others. Since April changes most if not all are affected and more and more looking at alternatives plus I feel all of us really need to be doing ' our own thing' and no fully rely on others , others who can either help make you or break you. BIG CARS obviously have different strategy than just putting all their stock on AT.

Welcome on board Dean , And welcome to the roller coaster motor trade! Great forum - other forums are about @TCDForum and most people are here to help each other ! Look forward to your participation Umesh

Personally I'd get the car back , check out what the issue is and HELP the customer after all does it matter if its 28 days - 32 days , its not a long time since they trusted you? Even if it costs you a CAT Just think of the goodwill and future business ... but that's just how I would deal with it Mr C. I say to all my customers even after the warranty has run out should something go wrong obviously it won't be covered however please let me know and if I can help in any way I'll do it , it doesn't have to be financially, can be advise / recommendation etc and that again builds customers and recommendations.

If you could spare a minute , much appreciated Umesh

Its that time of the month when our friend Philip Nothard CAP- HPI Need YOUR Help please , Literally a minute to click the market survey and as usual he'll share the results with us. https://www.surveymonkey.co.uk/r/8P2LWDL Thanks in advance. Umesh

Great Forum , Well said Rory, we're all learning everyday ... regardless of how much grey hairs we all have ( Of course speaking for myself ! )

NAT WEST gets my vote been with them from day one , fully 100% support BUT its always down to the manager and I've had some great managers. Everyone will have different expediences so very difficult to generalise ! Good luck.

Name & Shame !

Amazon could be set to pilot online car sales in the UK after its UK sector boss admitted car sales executives were already being recruited in preparation for the scheme. E-commerce delivery expert ParcelHero issued a warning to UK car retailers after producing a report into the strategy of the burgeoning online retailer which highlighted its future role in the business of selling cars. ParcelHero’s head of consumer research, David Jinks, said: “From books to consumer electronics, Amazon has completely transformed the market wherever and whatever it has launched. “Now the likes of Evans Halshaw and Bristol Street Motors will be taking a deep breath as it accelerates into the world of car sales.” German trade magazine Automobilwoche this month revealed that Amazon is planning to move into the European car trade – starting in the UK. Automobilwoche revealed that industry specialist Christoph Moeller had been put in charge of Amazon's European business with car makers. Moeller told the publication that the company is already recruiting car sales executives. He said that Amazon plans to run the business out of Luxembourg and is looking at Britain as its probable pilot market. Jinks said: “Amazon is looking at every branch of retail. There is small wonder that it is now looking at car sales. “Amazon is already actively making loans to its marketplace traders: it may be able to offer attractive loans on new cars in the future to its Prime Members, for example. Amazon is also likely to offer long-term lease cars.” Jinks added: “Mr Moeller’s claim that the UK will be its pilot market makes perfect sense. Amazon launches many of its ideas in the UK before the US and internationally. “For example, Amazon trialled its own delivery arm, Amazon Logistics, in the UK before it launched it elsewhere, in order to perfect its one hour Prime Now service before commencing its own deliveries in America. “Amazon trialled selling small Fiats in Italy last year, with some success; but even the dinky Fiat 500 can’t be left under your doormat or in your porch. “Amazon will likely have to work with an established car distributor to deliver your new car; introducing an entirely new supply chain.” Lisa Bedwell, senior research director at Future Thinking, said: “Amazon’s ambitious move to take on the automotive market and sell vehicles directly in the UK is an exciting game changer which will be making established automotive traders nervous. “While key existing players such as AutoTrader are likely to take steps to offer a more tailored, specialised service to differentiate from Amazon, for automotive brands there is an opportunity to push for these platforms to offer more space where they can build a closer relationship with customers.” Bedwell added: “Trust is now at a premium in the automotive industry, particularly in the wake of the recent Volkswagen’s emissions scandal, with the brand-customer relationship more important than ever for the sector. "Brands may benefit from Amazon’s positive reputation, but should also be seeking to create more opportunities to communicate and engage with customers directly through these platforms.” Link to original article : http://www.am-online.com/news/dealer-news/2017/06/13/amazon-recruiting-car-sales-executives-ahead-of-uk-pilot-scheme?gutid=92488 Thoughts ?

I'm sure I'm on 'A List ' some whee not sure if I qualify for the 'Sunday times list ' ...... https://www.thetimes.co.uk/edition/business/falling-car-sales-wont-stall-auto-trader-zgzhfth38 not sure if it will allow you to read the full article without giving your details .. Happy Reading ! or maybe this 2nd lick may work ..