umesh

Its that time of the month guys and girls .. if you could kindly help https://www.surveymonkey.co.uk/r/DNCLP7F Our friend Philip Nothard CAP-HPI will share the results Thank you in advance. umesh

Well 'Helen Queen' the car looks a nice example but then looks can be deceiving , images , write up all seems excellent , BUT do your own checks , make sure the service history details are correct in the service books as per the advert, the price is about right for the age/model/ mileage. You need to personally inspect the car to ensure it is what is being advertised. If you are unsure about any aspect maybe an independent inspection by i.e. AA , RAC for peace of mind. Used over new - how much money do you have to spend , its as simple as that , if you've got £25K plus buy a new one , if that's what you want. As for better cars for 10k, it really is a personal choice of what you want the car for ? looks? performance. All the usual things accident damage, HPI / Experian check to ensure its not stolen, been in a major accident, out standing finance and most important dealer reputation, Google the business you are thinking of dealing with , read their reviews. Hope this helps you but please feel if I can help further. Umesh

Awesome Rory , seen you grow over the years - well done you must be PROUD of your achievement t ! continue success mate ! ..but take some 'me' time ! OR you'll burn out! I'll have to pop over soon for a coffee ....

if i'd got your number I'd give you a call just to chat about nothing ! .. I'm sure they do .......

Just spotted Rory has posted something about 20 Mins ago ? Not personally tried .. or is just you not being able to post !

Personally quite like it as you can relate to the area/s instantly ! #MyThoughts .. But do feel free to change James !

Thanks Guys ! I'd like your post ...but we don't have a like button anymore ! Great forum another forum if you wish to join is twittercardealer ( Google it - can't put a link on here James will get upset ! )

As usual your help with the survey for Philip Nothard - CAP-HPI -Would be greatly appreciated - as usual results will be shared , - One very interesting question ... https://www.surveymonkey.co.uk/r/FN9KKXF Thanks in advance Umesh

Sit on it , do not panic ! Thats just how this job is .... if it was easy everyone would be doing it .. Oh everyone is doing it !

Keep smiling - Todays another day .. hope you have a GREAT DAY ! !

W Was the sandwich fresh stock or overage ..guessing it was fresh as you said 'nice' !

thanks guys keep em coming #DealersHelpingDealers

Good luck on your new journey .. as one door closed another opens !

Hi Guys, that time of the month when our our friend Philip Nothard CAP-HPI Does his survey , he always shares the results and they are anonymous, only takes a couple of minutes , if you would kindly help. https://www.surveymonkey.co.uk/r/RJFCT3X Thanks in advance Umesh

I do source quite a few cars , Good luck especially with main dealers majority I've found will not do a deal , that's if you manage to speak to the right person - most of the time in my experience manager wil not be contactable and they ask a naive salesperson to talk to you as a retail customer as they don't understand ' trade' - ' retail' difference ! Had a result with main dealer just before Christmas and they did a deal , and again this week with a Citroen dealer , very helpful and properly described car which arrived last night.... If you don't ask you'll never know ! Always worth asking .! Good LUCK

Can be done - I don't sell anything like 30/35 cars a month but do everthing ( A bit like scooby ) but I don't get stressed - since 2006 done it all myself , I do 6 days a week and do have a life away from the business its a balance , it's all down what you want from it , but fully understand about staff issues as 6 months ago took on a workshop /tyre site and overnight gained 5 staff .. sorry now 4 as one is leaving at of the month ! Finding the right person /people we all struggle with but you need to give support to the Mrs G and the little un , last thing is to miss out on the baby growing up ! Good Luck mate.

Over the years the pattern has changed so much and in most cases for me Saturday are the quietest days , the odd Saturday I've done 3 but that has been exception to the rule, majority of deals all done in the week for me.

Odd one or two if the customer is very realistic and most of the time I've know them or know them well- but generally prefer it cut and dried - I buy or not - makes life much easier.

Talk to @jimreidvehicle about FB Advertising ! it will blow you away !

Are your staff stealing from you? Controversial and I hear shouts from both the employer and employee side , If my staff stole I'd sack them and the employee's shouting " of course we don't steal" . Hear me out , Over the years I heard and seen so many examples and recently taken on 5 employee's overnight , Talking today to a parts delivery driver the conversation got onto staff and how different some people work, some just turn up and go, others actually understand what else is entailed rather than just turning up. Going back to when I was an apprentice in the late 80's I was told in my 1st few days how it works ,The service manager explained to me, " you start at 8.30 and finish at 5.15 , by start that means ready to start , not a case of clocking on putting your overalls on and then starting work, when I say finish 5.15 that means finishing the work , then washing your hands at 5.15, not driving off the premises at 5.15 " I remember those words well , and to make sure I was always at work around 8.15 latest , some of the experienced , long term mechanics pretty much stuck to the rules too, so it wasn't just 'us apprentices' and if someone was 5 minutes late they would lose quarter of an hour's pay. I was explaining to my staff how this was when I was a lad and I'm reasonably flexible , however the give and take has to be on both sides up to a point. So am I wrong when I tell them that they are stealing from me .... Last week 3 of them come into the kitchen to make a drink at 8.30, ... then them wonder into the workshop chatting away ..eventually at about 8.50 they decide to open the workshop doors and move a couple of cars , by the time they start to bring cars in for work its 9.00am. At the end of the day come 5.00pm they start to clear up and are ready to go at about 5.05 and on the dot 5.15 they are off. To me I've lost at least 20 mins each in the morning and 10 each in the evening , that's 30 minutes per day per person , that in a week is nearly a day's worth of work - wasted . My time I asked how would they feel if I deducted the wages at the end of each month for the hours not worked ? They didn't seem to understand that they were actually stealing from me! Thoughts ?

Just like to wish everyone a Great Christmas and the very best for 2017. I've meet so many like minded people on here during the last 12 months and made genuine friends - Thank you all. Have a safe , fun filled , healthy and a prosperous 2017. Cheers everyone Umesh ps- I did have an image to post but unable to upload James ?

Got to be worth at least £6500 ! or is that too optimistic !

Always difficult and sometimes you simply cannot judge or try to close them too much , its a balance and difficult to gauge. If the car is in the showroom which means moving either one , two.... cars then I always ' test drive is no problem , should we just make sure you happy with the px price ? or you're happy with the car looks, paper work etc so if it drives as good as it looks we'd have a deal / or you're going to buy it ? , Doesn't always work but quite a few have said lets agree px or deal before test drive - I do get very possessive and don't want to get all the cars dirty ! The odd one or two even after all that will have a test drive and walk away to ' think about it ' .,.... but hey thats life can't win em all mate ! I do explain its not just about getting cars dirty , insurance implications, damage , etc etc most sensible one do understand but the like the one who flipped probably just wanted a drive .. I had one quite a few years ago looking at a golf at £3000 - then he spots a GT TDI Just arrived in , "he asks how much is that? " £14000 , "can I take it for a spin ? " I said I thought you were looking at £3000 golf , He said yeah but just want to take this for a spin ... I said sorry I don't do that ,let people take cars out for a spin unless you're thinking about buying THAT car ... He wasn't a happy chappy , said to his girlfriend not buying anything from here if won't let me take that out ! lets go ..

So what is ONE thing that you've learnt this year which has helped / boosted YOU or YOUR BUSINESS !

People have not been shown how to use the phone anymore they only use fingers and thumbs and no longer understand the 'art of conversation' !