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Hi , I worked this out some years ago , 19 cars at £120 =£2,280 a MONTH terrified me x 12 £27 k a year Been self warrantied from that day . Reckon I'm £300k up over the time span

Rather do 6 hours travelling then 12months of stress if it goes to court

SIX Hours to buy a £1,600 car and then try doing you for £4,000 repairs . I think a scam smells of a piss take to me , who on gods earth travels 3 hrs one way for a £1,600 car unless its been done before and to take a dollar off the trader in question Calls you on way home to start the bad news bit then hit you with a 4k repair bill , she must be taking something to get that high smells of Bull Shite to me Suppose only you knows the car though , so was it a pile or not ? could be the question . If it wasn't a scrapper i would be on my bike to find the car and her . I had this once with a nice guy from 250 miles away , bought a SLK from me rang me up after 30 mins to say the rear Diff had gone but the AA were taking him home bearing in mind he was tone DEAF , Merc quoted £5,000 to replace , so i said NO worries my son is down your way and he's a very talented tech , My lad was there in less than 25 mins , Guess what No Problems at all , NO AA recovery receipt, NO Whinging Diff when my lad drove it . NO Merc quote , We rang Merc and they said they hadn't heard of that reg either , Thieving scoundrel , He got the biggest roasting from my lad ever , then he got me on the phone too . I invoiced him £300 for the inspection and then sent a court claim when he didn't pay it , then the bailiffs, he got a CCJ for his trouble because he ran out of time and they collected over £800 in the end . Moral of this is ; GO AND FIND THE CAR if you know its good .

If its just been MOTD I would refund her and just sell it again don't get your self stressed over it part of the job just get used to it

So when you give the lender a link to the car and the price is £7500 why would they lend another £499? This sounds too messy for my liking. And especially for the open section of this forum. I'd have to say: no FCA registration - no car finance.

Can I ask what the reported defects are? I would personally be trying to talk them into returning the car themselves unless the faults made it undriveable, and if they were at it I would be deducting revalet costs etc etc. Obviously if it is a legitimate claim I wouldn’t make any deductions. But if customers want to play the prick I can be a bigger one as I have much more experience at it

I deal with non fault stuff on occasion myself but unfortunately my dad is too straight laced no matter how much I told him it’s completely legit, he wouldn’t let me put his van into storage etc, insisted on keeping on his own drive still insurance company came out etc

I don’t know many that just chalk things down to age related wear and tear. All of ours are back on the blower as soon as something goes wrong and I think if we aren’t fixing stuff there’s little point in them buying from a dealer.

Agreed

I think David’s story is one of the best I have read on here for a while.

Sold plenty marked “above market”. Which is rich from coming from an automated valuing system...

You might want to contact Winn Solicitors in Newcastle who are the top no fault accident claim solicitors.They pay the trade introductory commission.They might arrange for a new Merc Van for your Dad to use in the meantime,check them out.

I did not realise it was a cheapie.I have no idea how anybody can now operate a legitimate car sales business selling cheapies because of the scope of CRA 2015.You can thank Jo Swinson the new Lib Dem leader for that,she introduced it. Maybe it could work if you restricted sales to the aged 50 and over non internet generation who have skills like how to open the bonnet and check the oil and water instead of being concerned with connectability or whatever it is called....Rant over.

Back when I was 18 me and some mates installed a windscreen with No Nails, was a quality job

Feel for you, but it is part of the job. Morons that is. And morons who buy cheap cars are more likely to be a headache, because it’s usually all their dough. You have to work harder with these cheap punters & if you know they are out of your area, then make sure they know before they buy the difficulty of any potential warranty issues...consider being the Sales Prevention Officer (SPO) For all sales: Your pre-and post sale checks and paperwork need to be really good. The punters need to be told and sign for the fact that they have tested the car, (keep test drive logs) and all is well. They agree there is no faults with it (unless declared). Tell them, and get them to sign to say, they understand the terms of your warranty and what’s covered (if you give one) and that in the unlikely event of there being any issues with the junk, that they understand it is their responsibility to get it back to you so you can exercise your right to inspect and repair under the CRA. Show them and get them to sign the Pdi etc at handover Best advice you have had is ‘if it feels wrong-don’t deal with them’. The Sales Prevention Officer is a very important role on the rare occasions he is needed If you don’t have all the above paperwork protecting you, then just refund the idiot, but make them bring it back to you (unless their garage are prepared to go on record saying it’s unsafe to do so.) if you can get them to see sense. Remember though that if you force them, the probably not broken car, may well get a hard time in their hands on the way back to you. Sometimes ‘retreat is the better part valour’ and ‘pick your battles’ is another cliche I like. Most people are normal, and you’ll soon forget about this loon -but treat them all as potential screamers until proven otherwise & get your ‘ducks in a row’ at point of sale and handover always.

I’ve heard that AT are adding an overpriced marker in addition to their Good, Great and Low price markers. Not fully sure if this is going ahead or they are trialing it or it’s just an idea from the “online team” Personally I think that’s a terrible idea. This week I sold one which was well over market value according to them but it was in perfect condition, 1 owner with tiny mileage. Would the customer have called if “Over priced” was written on my advert?

i think tonys 2 posts sum up the situation totally my only input would be if you think a sale is going to be a future trouble one never ever complete the sale,ive always done this,ok i might have fallen out with a few people over the years but i sleep easier and ive been to court..........not nice see tony.s post again

If they do they will be over priced

I would just collect and resell saves the grief if you still have money in it .

The variables are enormous and, particularly when you get back in the years, the difference between cars is further apart. I have spoken to AT about this time after time.... they should stick to advertising and not try to be car dealers!!

type the word fraud into google

This sounded complelty normal until you said about the cashback. I have no idea of the legal obligation but it dosent sound good. Walkaway there is always more punters

DONT do it TG just don't the whole cash back thing is to risky would hate to see you get you grief later on . It all sounds fishy

As much as we all want to get a deal done, this one sounds dodgy. He could surely just as easily get a personal loan for £8000, pay you £7500 and pocket the rest. It looks a bit like money laundering from my point of view. You aren't to know who or where he's sourcing the money from, legit or illegit, but if you then hand him back £500 that draws you into his murky dealings.

If he has arranged the funds himself, Its a cash sale to you

Not always. If you look ragged and rough gangster type presumably yes. But you sell cars on a daily basis. You can count how many punters could get pulled over for not having a keeper. Because they bought it off you from the last 7 days and there's that change at dvla and even they say 6 weeks. Plus the updating of computer systems for relevent agencies. Yes its an excuse to pull you over if you get pc jobsworth. If you're in London then no but if you're up north somewhere quiet then pc too much time on his hands may bug you. It only gets worse if you start gobbing off "why you pull me rah rah rah" Mind you am on a challenge for an estate under £300 or £400 tops Because i got a property to renovate and try some plastering! We all need a banger

Autoguard are a very good warranty company.Premium cover from about £150 but it covers all sorts.We have had breakdowns in London that they have quickly solved.They also payout very quickly if you organise work yourself.We had a Renault WAV autobox problem and they organised a local expert repairer to do it quickly,it cost them a grand.The punter was delighted.However if you carry a big stock and do a lot,it makes sense to do your own.

That's fine tradegirl, I just read it both ways and wasn't really sure. I think the few techniques I use are pretty basic, don't pounce on them the minute they arrive, but don't ignore them either. I just nod my head, say hello and leave them for a couple of minutes. If they are still there then is the time to approach. Control the conversation, but don't be too pushy, and get them sat down and away from their part ex as that reduces their emotional attachment to it. They think more clearly when they aren't looking at their dearly beloved (knackered) old car! I often reward the nice customers who don't ask for a discount or quibble about the price, by throwing in an extended warranty or chipping £100 off the price. I already had them on the hook, the deal was done, but that gesture will stick in their mind for next time.

No offence intended to those with sites, but I couldn’t make myself physically go to my unit Monday to Friday 8-6, plus some weekends on the off chance someone might walk in... Far too much like real work.... I go in for collections and am locking up as soon they’ve paid.

It constantly amazes me how some people manage to get themselves dressed in the morning...