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I once tried my hardest to find a golf for a friend of a friend. Had to be a diesel golf, leather and be dsg. Not red or white and absolutely had to be low mileage with a good history around the £10k mark. Found one in manheim a couple of weeks later to be met by, oh it’s ok thanks, I’ve bought a discovery. Not much bloody difference!!

Do quite a lot of sourcing, not an easy game but do well with it overall. repeats and recommendations are easy, just some of the new customers who don't fully understand how the process works. I explain it and if they want me to source then they need to commit, if no commitment i don't get involved.

This is why we are just taking this on as an additional site.. if it all goes pear shaped we can just bite the bullet and part ways with said trader / landlord. £250 per month for a 60 car pitch on a road side, a independent mechanic operates from the garage so it's only an outdoor pitch with a porta cabin.

Price battery with your local supplier, explain politely that you can buy the item at said price and therefore you will not be paying the grossly over inflated price that has been provided.

Well seeing as they went and bought the new battery and no doubt got royally bummed without first contacting you you then sending you the bill I would be inclined to nip in straight in the bud and remind them of the process of dealing with faults by first giving you the chance to fix. Personally I wound politely explain a battery is a consumable item battery as they can tend to go without warning, and its just unfortunate its gone now. Bye! That said if they have not had the car long and you sense a storm brewing I would price up a battery from your usual supplier(s) and offer a good will gesture of that price.

If you have taken on a 60 car pitch and you can only afford to put 25 on,you said it is cheap so just go with that and build it up.SOR stuff can be a nightmare and you will just fall out with the suppliers.Every SOR Car has to be correctly recorded in your stock book whether you sell it or return it,miss out one or two and HMRC spots them and you are in deep shit.

I have done it both ways - "loaned" cars of SOR and "received" cars on SOR It's great (in my experience). Agree the purchase price and as far as anyone is concerned the car is yours (along with all come backs etc) - you simply pay the agreed price to the vendor when you sell or return the vehicle should either party wish but, YOU handle any future responsibilities. Free stock This is the ONLY way it will work and it is a great way to exploit one anothers capacity.

£500? Offer him his money back and scrap it

do the job properly or leave it to us big boys that know what we are doing (most of the time) message ends..............

sometimes mats and flaps and a lolly for little johnny makes em change there minds

We've always been very selective about who we deal with in this trade. The large majority are not to be trusted. What exactly is being proposed? Along the lines BHM suggests is not as risky as it fills the site without outlay.

You'll be the one that has to give the full whack back to the customer should anyone exercise their legal right to reject.

You’ve sold a car out of the trade. You’re a trader. You told him you are. I think you’re on the wrong side of things here. Had you put the car in your name and sold it on then i’d say you’d be fine but ultimately you’ve bought a car, used it as a smoker and sold it on. It’s a trade vehicle sold by a trader.

No such thing as sold as seen. I run my own warranties (in other words abide by my commitments under the cra)

If hes quoting sale of goods act 79 he has not even bothered googling the matter for starters. I spent a lot of time learning the rights and wrongs in this business and understanding consumer law better than my customers for both of our benefits. It pays to keep on top of it.

If he takes this all the way, and I am in no doubt he will if you ignore him or fail to contribute, you will be screwed. how can you try to sell it privately and hope to get away with it? And how can the paperwork give it away if you never registered it to you? if you are a motor trader, you have to behave like one, dont cut corners. No wonder the General Public thinks we are all t***s with behaviour like this

If the letter was sent normal post, just ignore his letter, I would not even acknowledge it.. there's only one outcome to this, yep you guessed it.. you forking out money.

This is basically all we do, source cars for our customers. Deposits anything from £250 - £3000 depending on the vehicle. We've never had a customer pull out after agreeing to go ahead with the purchase.

Retail it,you just might’ring the bell ‘......recently heard about a motor finance rep who has set up on his own.He has a small lock up and sells WAV’s ! and is doing OK.

Having two elderly parents that have recently 'updated' their lives with wheelchairs and adaptions to their home I can vouch for how much this stuff can cost. My old dad has just done £2k on fancy electric chairs! It may take a while to sell it, it's a niche market; but personally I would sell it rather than trade it out unless you are desperate and willing to take a hit! Remember, there is no 'typical buyer' for these adapted vehicles?

Treated exactly the same as a retail stock car just hopefully realising a quicker sale

we offer a 6 month warranty which is only valid at our garage.

No and they wouldn’t as they are told verbally and by email that the deposit is non refundable and is essentially my finders fee. If I find them the car and they change their mind i’ve done my bit.

We source cars quite often, its a £500 deposit upfront, and as long as the car is as described mileage spec and condition when it arrives, they pay the balance on collection. we had one customer try to cancel without even viewing the car when it arrived. said she has bought elsewhere during the process, ok no problem we will keep the car for stock and we will keep your £500 deposit for the costs we have incurred. never heard back from her again.

question..........do you have any more ? answer..................................how many did you actually want? now go away.............

just thought of another obvious reason not to its too easy to pay over the odds thinking theres still profit to be made when they cock you cock i have 2 customers i am looking for cars for they want particular colours and specs so i wont hold my breath and will ring before i buy to see if they still want one but you still have a problem of how to go with their budget,because everyone has a budget so thinking on im contradicting myself oh well.........

' I really wanted a black one' it wasn't black when you looked at the advert. it wasn't black when you got here. it wasn't black before the test drive. it still isn't black.

Get a feel for the customer. I have it on my website, many dealers do. But if its not what you would normally stock, dont do it. I did try it when I was a little greener, and joe public doesnt follow through as they should when you find the car they asked for. Make sure that what they are looking for actually exists too - when I worked in a vw showroom I had one punter ask me to source a used polo diesel auto. He couldnt understand why he had never found one. Until I explained VW had never built one........

Only do it if it’s something I would be happy to stock if/when the customer drops his bolloxs and stops answering his phone when I have bought a car for him...

We do it all the time. Get the info from the customer, find one, take payment and then deliver it. I've got two to do right now.