MattR

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MattR last won the day on April 5

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About MattR

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    Female
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    Independent dealer
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  1. Whats the fault on the car Chan? 11 Months down the line it sounds more like someone who cant afford payments
  2. Never, ever be scared of a bad review when a punter is in the wrong. Just respond and tell the truth in a cool and composed manner. A 1 star review with a good response from you will be looked at positively by anyone who reads it.
  3. I will do, and its not a matter of turning down test drives, its whether youve offered it or not. Most customers are appointed, so you can ask some questions before you even get them on site. I had one last week, he was booked in, had a quick look around and then asked for the test drive. I asked if he was happy with the condition of it and the price. He said he expected a discount. All my prices are fixed, I told him so, he was with his other half so they had a proper look round it then and a chat between themselves for 20 minutes. Then asked for a drive again because they thought it was ok for the money. Drive done, they paid for it and drove away. You have to control them. Its your Insurance risk, your fuel, your re clean cost. Make sure all the ducks are in a row before the test drive, and it makes life easier. Some will always slip through. And be blunt about the purpose of the test drive; its not for you to find out how a focus (or whatever) drives, that was the manufacturers job x number of years ago. The purpose of this drive is for you to satisfy yourself theres no noises or problems. Thats my take on it anyway.
  4. Thanks Zahoor. If you find a helpful staff member at BCA, can you share their details?
  5. Another positive resolution with an auction company, another contact name and number to share perhaps?
  6. can you post the name and contact number of the lovely lady? sounds like she has more authority then the rest of the company!
  7. If you're selling an M3 of course you are going to get the chancers turn up. have you sent someone packing you shouldnt have? you will never know. try a different tack. explain the test drive you will take them on is about 10 minutes, in mainly 30 and 40 mph zones, because the objective of the test drive is not to see what its like round the nurburgring, its to check its mechanically sound. after all, they know an m3 drives well, and will be more exciting than what they have at the moment, thats why they are here? If they are still with you after that, then qualify them up fully and maybe you will sell them a car.
  8. Is it worth asking copart for a copy of it? You'd like to think they have done that before sending it out, then you would have everything you need to tax it
  9. Ive just sent a message to James Baggott asking for him to remove the spam when it happens, might be an idea if some others follow suit. just click on his image on the post at the top of the page and it opens up the option to message him.
  10. Im not surprised its 'successful' if the savings are indeed as suggested. Theres always someone greedy enough to buy a cheap car, and not worry about the consequences until something actually goes wrong. I'd have thought its only about dodging responsibilities. Most people reluctantly accept a 'fuck off' if that was implied to them at the start of the transaction, and for the few that don't, well, will it actually get as far as court?
  11. I use WMS Group, not bad, but as with all companies, a long list of exclusions. TBF they dont obsess about service history, I count an oil and filter change as a service and its never stopped a claim on that basis. But prep well in the first place. they all work off a burn rate, if you're claiming more than you're paying in, they are going to put your costs up. But it can be good for your cash flow at set up time, and it means its not you saying no to a customer, its someone else.
  12. Even a gimp sat in his bedroom must surely have something better to do. A Wank maybe?
  13. It doesnt seem to be sinking in does it. to be a dealer you need to offer back up. You either provide a warranty or 'self warrant' to re assure the customer. Who in their right mind is going to buy a cayenne from a plastic trader for near retail money? So yes, we do sell for the price we advertise. We build a reputation for good aftersales cover. we get reviews. We pay tax, VAT, recon and valet the car. Many of us have a premise, and a website showing we have multiple cars for sale. It all provides confidence to the customer. Get all that, and you will get the extra money. Till then, you will get what you're getting. Thats it, in a nutshell. How to be a trader that gets all the money. We dont hate you, you just havent heard or liked the answer we have given.