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Where do I stand - a customer bought a 67 plate nissan qashqai 1.2 petrol with 68000 miles 5 and a half months ago, they have done over 5000 miles and the engine failed. They took it into a local garage who diagnosed no compression on cylinder 4 and drove it back out again. They wrote a letter quoting CRA 2015 that the car must be od good quality and fit for purpose etc and are demanding a FULL refund of 7495 We wrote back saying the 3 month warranty supplied has expired and we have no liability after over 5000 miles. They replied stating that the engine damage occured whilst driving the car on a long drive and this was the first long drive they had made during their ownership and the previous 5000 miles were local driving so they are saying the fault was present at the point of purchase. I know it soinds ridiculous but do you think they have any chance of winning the county court case ?

Never use HANDLER PROTECT vehicle warranty. Their warranty agreement is designed to never pay you the repair expenses. For any fault, they'll find a reason to decline your clime. I climbed 4 times the repair expenses and they all 4 times refused to pay. This is the worst car warranty service.

Hi was thinking about starting to use a warrantywise and was wondering if anyone with some experience with these company’s could answer a few questions. Any help would be appreciated. I mainly sell cheap cars (under £3000) . If I sell a car and something goes wrong within the first month, will they automatically send it back to me or does warrantywise deal with the customer. Also if I sold a 12 month warranty and 10 months down the line there’s an issue do I still hear about it or do they deal with the customer themselves? Thanks .

Hi all, We currently run our own warranty by just indicating on the invoice what is covered which probably isn't the best thing to do. I have heard lots of praise about the Lawgistics warranty booklets which makes everything look abit more professional and will be great for up sale. Now the people who use it - how many months/mileage do you give? what claim limit do you set? and what do you sale it for? Just curious to know what other people charge for there 'own' warranty packages whether its Lawgistics or someone different. Thanks

Hi All I have read up on warranties and still cannot find where it clearly states that a used car dealer must provide a 6 month warranty. We give out a 3 month warranty as standard and offer to upsell to 6 month comprehensive or 12 month at additional cost to the buyer. I even visited a site recently, where I entered that I had bought a car from a trader 11 months ago and it still informed me that I was covered by consumer rights!! https://www.citizensadvice.org.uk/consumer/buying-or-repairing-a-car/problems-with-a-used-car/ Best regards

That would be right but mechanically it would have been good.You probably paid £100 for it ! About 25 years ago in a restaurant in Spain I got talking to guy who said he had been the financial director for Datsun UK from day one. They sold thousands of 100A Cherry’s and this guy insisted that the total cost of new car warranty claims on the Cherry in one particular year amounted to under £1000 ? A friend of mine only sold Cherry’s ,he had a small paint shop and having bought them for under £200 he then bodged them ( or resurrected them ) during the day and doorstepped them in the evenings for about £500.

Got a water pump failure on a Meriva sold with a self 3 month warranty exactly s 3 months and 4 days ago - customer wants it done under the warranty saying it's only 4 days out. My argument is if you got 6 months in prison and they kept you in for an extra 4 days you wouldn't be too happy. Would you do it to keep the peace or stick to my guns?

Hi all, Hope everyone is doing well. Had a question regarding part x's that we sell on. Are they also subject to warranty, (even if the min 3 month term)? We provide warranty with all our vehicles, it's just that I often seen vehicles being sold stating they are a part x. Was just wondering if there was any specific reason anyone would call out it was a partx? Thanks

Hi guys, i'm quite new to the trade and have been running a small set up for just over 18 months now. Up to date i've been using RAC for my warranties, however i'm thinking of offering our own warranty for the first 3 months then the RAC product for extended warranties. We PDI every vehicle to a very high standard and so to date, i've paid over £15k in warranties and they've only paid out £3k. I'm looking for a template I can use to offer the 3 months warranty and if anyone can point me in the right direction that would be much appreciated. Thanks.

Hi looking to start selling warranty’s, has anyone ever had trouble with the firms paying out because the car hasn’t had correct service? Does an oil change and new oil filter suffice ?

Bit of a longshot but I just wondered if anyone had a contact at JLR to access the warranty records of a car? It's great that 2013 onwards Jaguars have all their service history online as long as you have the VIN but it seems very difficult to get any information on warranty repairs and any other non-servicing work carried out on Jaguars. Jaguar Customer Service just quote GDPR.

I sold a part exchange 2005/05 mini cooper 1.6 manual that had 100,044 miles on it. It was extremely clean and had excellent service history. I explained to the customer that we give a 3 month breakdown mechanical warranty for the major mechanical items. 4 month's and 3700 miles later the gearbox has broken and the customer limped it into her local garage. She then phoned us up hysterically "ranting on" that we had sold her a faulty car and demanded that we speak to her garage and pay for the repair. I spoke to that garage and the gearbox casing was smashed with oil leaking and it needed a replacement. I told her that she's unfortunatley out of warranty but she then started ranting her 6 month's "fit for purpose" statutory rights as a consumer and said that unless we collect, repair and return it to her at no cost to herself then she will go to trading standards. Where do I stand because if it goes to court as we all know that I will be judged as one of those foul cheating car dealers that we are percieved as and I will obviously lose. I have suggested that she could contributr something and she basically spat in my face. Shall I just tell her to "bring it on" ??

Any advice regarding this would be great and thanks in advance. We have a hybrid car that someone down south wants to use as a uber aka taxi, just wondering if the warranty would be void. Just want to make customer aware before making travel arrangements. Sure this topic has been covered before but can't remember details

So im the new kid in town, finding my feet and learning what works and what doesnt, whats legal and what isnt. When it comes to customer warranties, whats the best option? I know i dont have to supply a warranty, but what is the benefit if i do? Is it just peace of mind for the customer? Will a warranty realistically pay out for things which should be covered under the CRA2015 as if its fair wear and tear it wont be covered and ill have them screaming down the phone at me? Or does it set a false saftey bubble for the customer? I just dont want to waste money if i dont need to supplying 3 or 6 months warranty only to have to pay out for claims because they arent covered. I know another option is the self administered route as offered by Lawgistics. As a new trader would this be the right way to go from the start? Set up an initial warranty pot of £1000 and add £100 for each car sold? Realistically it sounds like a good option but it would be nice to get some feedback from the guys who have gone this route. Doing this does it mean i can potentially deal with a claim that would have been covered by the CRA15 as a warranty claim? Meaning i still have my 1 oppertunity to rectify any future issues? I could initially try the payed warranty route and see how it goes when a claim arises. If self administered is going to save me money in the long run then maybe thats the way to start? I could ofcourse just not offer anything but what are the pitfalls of this? the cars im dealing in are £4-6k under 10 years, if that makes a difference. Feel free to tell me im an idiot if ive missed something obvious!!!

Like probably most people in lockdown at the minute, I'm looking at changing a few things when we eventually get back to trading again. I know this subject has been discussed a few times on here but I'm seriously now thinking about using an in house warranty. At the moment we put a 3 month underwritten warranty and try and sell up to a 12 month, not very successfully I may add. As we all know half the time we end having to pay for repairs ourself as they are not covered when the claim goes in. I've just totted up how much I've paid out to said warranty company in the last 12 months and I know who's in profit!! So who are the main players in this field, the only one I been offered is Black Star warranties but it was last year when the rep called in and I can't remember the ins and out. Happy to put say a £100 a unit into a pot and see how it goes. Any pointers would be appreciated.

We sold a customer a car back in July this year. The car is 13 years old and we sold it with a 12 months mot. we changed the coil springs and a suspension part on the car when selling it and the car passed its MOT as well. The mechanic said that the breaks were fine and that they could be changed on the next mot which is due in April 2024. the customer started complaining because the engine light that came on in September and after he got a proper diagnosis done on the car the turbo sensor needs changing on the car. we have given him a 6 months warranty which will cover the sensor but he is being a complete and utter idiot. He’s also been told that the break discs and pads need changing and somehow the car is not in a roadworthy condition anymore but won’t send us the proof stating this. He wants us to pay for the dics and pads on the car which is barbaric. He is threatening us with trading standards and wants a full refund because of the above. what can we do? Do we have a leg to stand on? The mot was done properly and we never cut corners. he’s saying he will only send the report to us via trading standards and that he has had the car checked over by a green flag engineer too. any advice will be much appreciated.

Hello everyone. i am currently in thr process of comparing Warranty companies. Out of experience what warranty companies do you prefer? Also, what company is better and why: warranty wise or warranty assist?

Hi Just after some advise on distant what constitutes distant selling. And how will you see below scenario. Car in question 2014 i20 93k miles advisory free MOT pretty much full service history. Car had been sitting on my forecourt for nearly three months was the cheapest on auto trader. I offer 6m warranty and free breakdown cover. Had someone call me up from about 100 miles away needed car for son who has just passed his test. Too far to travel so lady said ill send my brother down he lives in Bristol easier for him to get to Swindon. Brother comes views the car we negotiate a price but needs to confirm with nephew and sister. He goes away calls me in an hours time saying all parties are happy to proceed. The sister makes payment for the car through bank transfer and ask If can deliver the car. I deliver the car get paperwork signed etc. To me this seems on paper it's a distant sell but an agreement in principle was made in person. How do other traders see it? What would you have done differently?

I already use the AA for my website and AA cars for advertising and find them really professional. Just thought the AA warranty might sit nice along side it as the branding is strong. Anyone using them at the moment and if so how do you find them? Good and Bad points? Looking at the reps business card they are part of the WMS group.

Hi both thank you for replying and apologies about the late reply. I very much doubt I am getting the true story as well. I did speak to Kwik fit today who checked over the car and they said the rear callipers,discs,pads and an actuator sensor need changing on the car but the warranty will not cover this. The car was sold in July but was mot’d in April on around 76,000 miles and when it was sold it was around the same miles too. It’s the customers partner and they’re both horrible. honestly I absolutely had customers like these two idiots. when they bought the car they did say they were going to drive it back and forth to Cardiff. I have asked him over and over again for the mileage details and the details surrounding the car being ‘unroadworthy’ and he is not having and just wants a full refund and expects us to pick the car up too. I can’t believe tarders don’t have a leg to stand on when coming across these idiot customers. the guy has basically had the car for 2 /12 - 3 months and now just wants a refund. his mrs the idiot also said we advertised the car with Bluetooth but never did and we proved this to her. I swear I’m well angry and would loose my temper if he was anywhere near me!!

Hi I am moving from a third party to an in house warranty and wondered if anyone had a document they’d be willing to share that I can get the customer to sign to provide a list of terms of what is and isn’t covered within the warranty and the term of it? thanks

Close to being ready to trade could anybody recommend a warranty company that would deal with a small dealer with a rolling stock of 6 to 10 cars how does it even work? what kind of warranty should provide or sell? would really appreciate help on this

Hi guys, We recent sold a vehicle which was advertised with a remap and advised the customer manufactures warranty would be void against the engine/transmission but we would warrant the vehicle. 2 weeks into ownership the customer sent the car in for a (20.08.19) service and a significant oil leak was discovered around the gearbox/diff area and was booked in for investigation 2.9.19. We advised the customer we would be on hand to help once diagnosed and advised the customer not to drive the car as it would cause further problems. It now transpires the customer has continued to drive the car and it has now developed a further noise which i assume would of been related to the transmission/diff. The vehicle is now being transported back to our place (250miles away) and we will investigate further. My issue is although we are willing to help with the situation should we carry out the repair which the customer may of potentially made worse due to driving it with the oil leak? The manufacture advised him it needed urgent investigation and he also had oil on his drive but ignored this along with our command to not drive the car. Any advise would be greatly appriciated

Hi guys, i'm quite new to the trade and have been running a small set up for just over 18 months now. Up to date i've been using RAC for my warranties, however i'm thinking of offering our own warranty for the first 3 months then the RAC product for extended warranties. We PDI every vehicle to a very high standard and so to date, i've paid over £15k in warranties and they've only paid out £3k. I'm looking for a template I can use to offer the 3 months warranty and if anyone can point me in the right direction that would be much appreciated. Thanks.

What warranty company would you recommend? Im currently considering AutoGuard, auto protect and centurion warranties. Should I do self funded or leave it all to the warranty company? Thanks