GreenGiant

Followed by: " but I offered you 2 grand less than than screen price 4 weeks ago, so you knew I was a serious buyer! How could you treat me so badly by selling it to someone else for more money?" 'Awful Dealer. Rip-off merchant. Avoid at all costs!'

...Focii...

You pays your money, you takes your choice. But read the small print in their t's&c's very VERY carefully (especially the bit about your liability in the event of a customer complaint some way down the line). They will take the opportunity at some point to take you to the cleaners; maybe not today, maybe not tomorrow, but one day. And it will leave a very sour taste. After all, it's not their funds and they aren't their cars, so they are happy to just take the money as a middleman would.

I've had one that got a blue plaque from English Heritage. 6 weeks not sold is nowt - some main dealers have cars 6 weeks before they're prepped and on sale. Keep the faith.

Made a visit to BCA Blackbushe this week - first time in a loooong time... Astonishing number of pre- and post-sale vehicles as far as the eye can see. The Key Office looks like a war zone, prep bays are gridlocked, half the staff look shell-shocked and sold cars are being parked at the back of the airfield up to a mile from the site. I hear they are refusing to take trade entries as they can't cope. I don't know what all this means in the grand scheme of things though, but I think the description of the whole operation at the moment might be Omnishambles. Unless, of course, it's all totally under control?

Had the usual Friday evening email tonight.... "Interested in your car. It seems cheap. Why is that?" Cba to answer as I know he's going to try and chip the price in the morning. I'm just going to tell him it's sold.

So... you've gone for the sound, qualified legal advice then, as suggested. Good choice. You should certainly do better than by trying to take it on yourself. I wish you well. Please keep us updated.

I'm aware of the rules regarding sales of new cars to eligible wheelchair users (as per HMRC doc VAT1616) and also how we can supply Used cars as zero rated under the margin scheme. However, I can't seem to get clarification of if and how we can sell a VAT Qualifying car. Anyone got any clues where to find out for definite?

bump

Nice try my friend, but, without charge, I'm happy to give every possible assistance, short of actual help. I think that what you really need is some sound, qualified legal advice. Probably not available for free and definitely not available on here.

3 things to add a bit of gravitas to your communication and to show the customer that you have some credibility as a business: Grammar, spelling and punctuation. I understand what you are trying to say, but it is awfully badly written. Just saying...

21st Century Online: had none go wrong so far. Always take screen print showing transaction ref no and details of changes. If (and a BIG if) anything goes wrong, we have all the details to prove we'd done it properly. Customers see we are working for them to make the whole transaction easier and they come back to us for their next car(s). 19th Century Postal Service: had plenty go astray resulting in numerous phone calls, letters, parking and/or speeding fine disputes; time taken we can ill-afford. Customers find out later that it could all have been done online and none of the problems they'd experienced would have happened. We never see them again. Sometimes standing still isn't always better.

...until you mentioned it here....

I usually go with "Is your mother proud of the job you do, robbing innocent people?" Click. Brrrrrrrrrrrrrrr.........

You can at least give a warning, so that when someone does 'win' they can take a view if they want to proceed or not. Multiple cancelled sales should concentrate their minds.

Had the same problem with a Peugeot 3008. As far as I remember, a replacement wheel is only about £40. I think you have to swap a couple of bits over but better than a repair, no? Might be worth checking with your local friendly pug dealer (if there is such a thing!)

Unless you've signed an agreement with one of them that hold you totally responsible in the event their customer has a complaint. They will roll over, refund and you'll have to pay. Check the small print...

The obvious question is how would these people react if it was your description and they were buying...? And we're the bad guys?

icle

Ordinarily, the clearance confirmation from the Finance company is more than sufficient. It should clear on HPI/Experian fairly quickly - maybe an overnight feed from the finance co. I wouldn't worry about it if I was you. You've got it in writing that it's clear.

I've just bought one. *Edit Sorry, my mistake, it's AEG

This might help one or two of you lovely people; we Email this to anyone asking for delivery and have never had a problem and never lost a sale because of it. If they want it. they will come: As a result of the onerous (from our perspective) conditions placed upon us by The Consumer Contracts (Cancellation, Information and Additional Charges) Regulations 2013 with regards to an Organised Distance Selling Scheme, telephone or Internet orders that require delivery, without a customer ever visiting our premises, are no longer possible. We are more than happy to collect customers from the local railway station when they come to collect their cars, however.

Had a couple come a long way to view a red MPV on two occasions, going away to think about it, followed by three phone calls negotiating the deal, followed by another visit to confirm golf clubs would fit in the boot, followed by a phone call the next day to tell me the wife didn't want another red car.

You think we're made of money?!

Thanks for that info, Paul. I guess it makes sense that all parties have to cover their arses. Looking forward to planning for lengthy meetings with insurance brokers... It just means that, after dealing with all the legislation and admin connected with this business, I think I have 27 minutes on a Thursday afternoon and just over an hour Saturday mornings free to akchewally sell some motors! Pass the whitewash.