Paul C

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Everything posted by Paul C

  1. I don't think this was too unreasonable a request - I hope you don't leave customers waiting this long for a reply. In the meantime, all I can deduce from the non-reply is that you're trading from home or a minimal cost setup which screams "private seller" or <1 year startup. There really is no excuse for not having a decent website in 2021. You can make a very posh website for very little, and attract buyers from far and wide if the stock is decent........the cars you're selling are decent condition (or started out average but have been brought up to good condition?)
  2. "Jeremy" is an automated script which crawls the web looking for website forums which aren't updated with the latest software patches, then automatically registers and posts into the forum including a link. The link is for the purpose of manipulating Google search rankings.
  3. Posh showroom, warranty as good as a new car warranty, finance, low(er) mileage condition 1 cars (which you'll unlikely find from auction houses - more like the cream of the trade-ins from new PCP etc).
  4. James if you can't moderate the forum any more, or don't have the time, just delegate it to someone else? Most of the stuff is spam these days.
  5. Did you time travel back to January and personally inspect it? The appeals time limit is 3 months for corrosion.
  6. Agree. I believe the regulatory bodies will (eventually) catch up and more tightly regulate SPACs, thus rendering this type of flotation/valuation impossible. It smells like a pyramid scheme.
  7. Its a case of positioning yourself in a busy market (cheap, middle, 'Rolls Royce") then being authentic and having the complete package if you choose the RR end, to justify the higher price you may charge. Its getting more and more difficult (especially since the rapid acceleration to online effectively puts a vanilla coating on everything), and its easy to slip from RR to middle. A minority of dealers can & do achieve that "RR" level of service though, hats off to them.
  8. It would be great if this were true across the industry. Unfortunately it is not, which is why Cazoo have a chance of success. Some people don't like traditional car dealers.
  9. What do we all think? I believe it is entirely possible to run an attended auction in a Covid-secure way, but obviously the BCA Accountants have crunched the numbers and dictated that they'll stay online only. Manheim too. You can't blame them if its simply where we would (probably) have been 10 years from now anyway, but its a bit of a shame for some of us.
  10. Isn't a sale as a taxi classed as a business-to-business transaction, thus avoiding a lot of the consumer protection a customer would otherwise be entitled to?
  11. The well-established model for a lot of online retailers is, you go and look at the thing in a normal shop, but stop short of buying it there. Instead, you come home, browse the internet and choose on price. Great for guitars, laptops, tellys etc and most things new, helped by DSR meaning you can send it back within 14 days. Unless the cars they source are absolutely fault-free and they somehow build a reputation for great cars, I can't see it ever working for an online secondhand car proposition. My experience is the best cars go new>used but stay within a dealer group eg Inchcape, Arnold Clark etc but even then, their processes aren't robust enough to filter out bad cars or afford to go the extra mile to resolve an issue, they dig their heels in and treat a car just like any other dealer treats a car comeback. The reviews read generally good but there are always some horror stories. So, they need to "break the ceiling" for customer care; but do it at the cheapest price, cheaper than everyone else. From a starting point of nothing. Can this be done simply by relying on economy of scale? With someone else's money? Hmmmmmm I'm oot!
  12. Indeed, the main weakness is that their business model relies on a big shift to online buying, citing that secondhand cars are a "growth potential area" because of the currently low % bought online. The reason for this, is because a car is a complicated mechanical thing which can & does go wrong; and also, excepting nearly-new cars (and even then...) once a car starts getting older, they become distinct from each other so you want to inspect the one you're buying. Its not like a telly where its a boxed, new item. To alter this needs a big shift in confidence level in dealers (they are silent on this....) and/or a seismic change in online vs offline buying (like a global pandemic which forces the government to close offline car dealers). Its impossible to split out the "Covid effect" from their growth, in fact you could say they ought to have made a killing on the market but they didn't seem to.....possibly because of out-of-their-control factors such as capacity to prep cars, logistics, availability of stock etc. Sure, online buying will grow, sure Covid has moved us forwards quickly, but it cannot be assumed nor taken for granted. And you can't monopolise it either.
  13. Also the "31% don't trust car dealers" is somewhat shooting themselves in the foot. THEY'RE A CAR DEALER TOO!!! The difference being, a consumer could still buy a car from an untrusted car dealer because they could go and look at the car beforehand, nitpick, take it for a test drive, blah blah blah. At the end of the day you're not marrying the dealer or asking them to look after your puppy, the car could still be good despite the car dealer being a sleazeball. And car dealers being untrusted is a disadvantage to them, not an advantage, because in addition to themselves being a car dealer, they need to establish a sufficiently high amount of trust to convince the customer to do it entirely online. Starting from nothing is a risk. At least Cinch have the advantage that parent BCA have been screwing their customers for donkey's years so have it down to a fine art.
  14. Found the PDF and got to page 2 before I gave up. It says in bold "Unique proposition...." How is it unique when there's Cazoo, Carzam and Cinch? Not to mention, loads of other dealers now doing online selling of cars too?
  15. Fortunately for us all, for every bent MoT tester out there, there are 9 other innocent ones who can't sleep at night because they are getting the squeeze off of VOSA and fear for their livelihoods on some weird technicality.
  16. Of course, you're legally obliged to notify the DVLA of a change of ownership*. So you tell the customer "I will send off the necessary paperwork, do not worry". They can insure the car, when it asks "are you the registered keeper" they can confidently say "yes"; or if they are a pedant they can further explain they just bought it and they aren't yet, but will be. Insurers accept this every single day, its normal business. *It doesn't say when!
  17. It being a defined 4 weeks, I think a lot of people will just hang on and wait. Whether the "pent up demand" if/when we're out of lockdown makes up for the drop, I doubt it.....
  18. Its not Joe Public its the test & trace which has failed. In theory, this is the solution: 1. Get the baseline cases down to a low enough level so that test & trace works properly 2. Aggressively track the new cases (via test & trace) so that restrictions are very localised and targeted, leaving the rest of the country in relative normality The system hasn't worked though, so the restrictions were great swathes of the country rather than being focused and localised. 11 days to get a test result back is useless. They were hoping and crossing their fingers but in the meantime its gone up and up again (viruses do that....) so another harsh national lockdown is needed sooner or later. May as well be sooner so there's a glimmer of hope that Xmas isn't affected, because if it runs into Xmas about 0.05% of people would actually comply with a "don't meet in households" restriction.
  19. Non-essential retail can stay open but local authorities have the power to optionally rule that certain places should close, eg casinos, hairdressers, etc I doubt if they would impose that non-essential retail - eg car dealers/showrooms - would close, given that the main focus is to keep people going to school and working. Its more about shutting pubs, stopping people socially meeting up etc Wales is different.
  20. I am guessing, about 1,000,000* cars will have this type of entry on their MoT record. So, no, it won't raise suspicion its been clocked, it will become a familiar sight for those who are checking. *Very rough guess
  21. That's my understanding too - if you've been in close contact with someone with Covid, you should self-isolate. If its a further step (or more) away, no need. The reason being, the person with Covid19 could have passed it on very easily. But without the receiver having any symptoms (ie sneezing etc) they're able to incubate it (and maybe go on to develop Covid later) but not transmit it. So onwards people are much less likely to have caught it off the receiver. Of course, its down to timing too - if its been a number of days; and the receiver is asymptomatic but also a spreader (which is unlikely but possible) they could be capable of spreading it. The "test" isn't a sure way to properly know if someone has Covid (because it can't sense minutely small quantities during the incubation phase) and having symptoms or not, isn't a sure way either (because some people can have Covid but be asymptomatic; or have a different virus eg cold/flu/similar). Its all a bit of an unknown but it always is, in epidemiology.
  22. Its a balance though? Your mum going round for dinner doesn't do anything for the economy? But going to work does. How would you feel if you caught CV at work then gave it to your mum and she died? That's what they're trying to stop. This is a weird, new disease which is very dangerous for some; and asymptomatic in others. You don't know if you get it, and you can't get tested quick enough because its physically impossible to just magic the capacity/capability of the testing infrastructure from thin air. Sure its a shambles, everyone's guessing and nobody fully understands it. I'm sure we can all blame something or someone else. Apologies if it comes across a bit blunt, but there's a sense of frustration that we shouldn't actually be where we are today. I don't know what the solution is, I wish I did.