mike101

+1 there are plenty of cheap Chinese knock off tools out there, they may work but they may also cause a lot of damage!

Private plate swaps can mess up the MOT history too.

+1 - I missed the over the phone title yesterday. Hard lesson for you for sure.

Chip and pin or card details over the phone?

Very quiet on the phone - but have 10 on the board in 5 days so not complaining.

+1 for genuine sensor - the frequency will be wrong on the Euro one.

Always used Jepsons - great support too.

+ 1

James Dillon’s courses are excellent - I’ve done a few. Technical Topics in Bridgwater.

Yes - find it very good. Has a few snags but most software does. Doesn’t handle margin scheme vat so you’ll have to do manual adjustments but it’s not the end of the world to do.

We offer 3 months on engine/gearbox for mechanical failure. The reality is we cover lots of things as a goodwill gesture. It’s a tricky conversation when someone asks about warranty to say it doesn’t come with one - but you have your CRA rights. Stupid really as there CRA rights are much greater in reality - but there’s a danger in highlighting the CRA too much imo.

It’s a masterful plan - I can’t believe no one ever thought of it before?! ☺️

If you have reached out to him already ie made him the offer to inspect and refund then you just need to wait for him to respond. Sometimes (it’s happened to me on a few occasions, although not when it’s gone as far as this) you’ll never hear from them again as they can’t be assed/know they are in for a hiding as you’ve called their bluff. Just make sure you get your paperwork right in the future and save yourself the agro!

Yours is a tricky case - not helped by the fact that you didn’t get your paperwork right at the start ( not trying to be rude, just factual based on what I’ve read above) The reality is (as seemingly proved above) that going to court is a lottery, many judges will side with the retail customer and your best bet is to try and avoid it. That said, yours is an unusual situation but if it were me I’d be trying to reach out to the customer, resolve it as best you can and move on with your life/business.

This - screamers are part of the game. Deal with them professionally and move on. It’s hard not to take it all personally sometimes though and end up spending valuable energy trying to prove a point. I’ve been guilty of this many times.