Arfur Dealy

BHM, I can understand why the Judge would be looking at the advert, you cannot have a contradictory advertising. My adverts state clearly, all cars are sold on the basis of my video, the customer pays on confirmation of its accuracy. I describe fully all faults present at the time of purchase. The video is upfront, honest and transparent - it forms part of the contract. In addition, the faults are written in the purchase receipt and PDI. Clarity cannot be questioned. Trading Standards, after a recent visit praised me on my approach, they even asked me permission if they could use my philosophy for best practice..... Clearly not present at the point of sale, so a rejection is out of the question. You have one opportunity to repair, but if you offer a warranty repair it doesn’t count as a statutory repair.

100% best advice. Get your paperwork correct and cover your ass.

They can’t reject on that basis, you made them fully aware and they signed and agreed to buy the car with those specific faults. End of.... This is why I’m with Lawgistics, for a few hundred quid a year it takes all the pressure off you when you get a real problem customer (huge weight off your shoulders) It’s like having a big brother protecting your interest. Thanks LawJaw for the complete clarity...

Totally disagree, we should be standing our ground. By bending, you are promoting the ignorance.

BHM, the above is precisely why I manage my business to stop timewasters. I have no tolerance at all I hate them with a vengeance. To the point of complete bluntness I say, can you actually read and what do you think "please watch the full video presentation" actually means ? Mr Customer.... Does it mean..... A. watch the video And made and educated buying decision..... or B, does it mean call immediately without knowing anything about what you are calling about.... Pond life....

The PDI, new Mot, service etc shows you are a responsible seller and that you prepared the car professionally for retail. It doesnt completely absolve you from taking ownership for a “not fit for purpose claim” it just makes it more difficult for the chancers to try screw you..... This job is all about doing your job right, protecting yourself and knowing when to stand your ground or bend. It’s all about protecting your business and looking after your genuine customers.

I took a 59 mondeo 1.8 estate as PX, owned by one vet from new, lots of battle scars, EML light on blah, new Mot etc. Drives lovely, plethora of history. 190k.£1200 no offers.... Ive now added “please watch the full video presentation “ in all of my first pictures so even the cant be bothered to read the description crowd might actually watch the video. Out of six calls on this Mondeo not one of them watched the video.... I cannot believe how certain cars attract the worse kind of cretinous morons. Anyway, it’s sold today for “Parts” within a week to the first person who wasn’t lobotomised...

I use lawgistics purchase and PDI pads

100% you are protected yourself. There’s nothing like stating to the customer “you confirmed in writing the car was perfect” at the point of purchase.

its really hard when you get an accusation made when they have taken it elsewhere.... Its like a blackmail threat... we could all be jumping the gun with advice, but until you know yourself exactly what the issue is ( if any ) you can't do anything....

I go mad for V50 / V70's R Designs, they fly out the door and i will pay over book (very rare)......... I had a one owner 2008 V50 D5 R Des, with 220k on it last month and it flew out within a week...

D&M, I wasn't meaning you sold a bent car, we can all do are best checks and get caught out

TV, what trap are you laying re usage ...do you mean they lie about the miles they have covered. If the car has been accident damaged and not repaired JIGGED geometrically correctly, I would say irrespective of age, mileage or use then I would offer a full refund minus any mileage + costs. Or, offer a geometry check by an independent, but if its straight or within tolerances he pays..... If the wheels aren't inline the car is dangerous and not fit for purpose... I wouldn't be wanting Trading Standards to get involved, they really don't like dealers selling bent cars.... JMHO

Champagne expectations with lemonade money........

I get your drift, but it depends on how you advertise with eBay. For me now its classified only, auctions are abused and repeatedly abused, why would eBay change it when they get continual fees...... Their auction system is fundamentally flawed.

Another big build up to a complete and utter flop.....

+2 Confirmed buyers only........

I'm wise to the hatred to AT and heard it time after time again on the now defunct AT forum, the constant moaning......But, has eBay now taken over AT..... ???

Ok, I’m thinking about Just using eBay. To delete that £1700 bill a month would half my break even point, or would I be “spiting my own face”

I have a voicemail from my rep saying she needs to discuss the new packages, I haven’t had time to speak to her yet..... Anyone have any details?

That’s soooo true, why was it so cheap, what did I miss...

Revenge love it !!

So true, I don't have a car in my name, I drive whatever has free fuel......

When I won my case, the Magistrate said to her he was refusing her the right to appeal and asked me if I had a claim for costs..... I wasn't prepared for that, next time I will be I just looked at the evil bitch with a biggest smile and walked out. I could still hear her screaming and shouting on the floor below. I walked out of Exeter Crown Court bouncing like a Tigger, it was VERY memorable.. See, its given me the confidence to do my job right (which I do) but equally say no when its not, you have to explain to billy that maintaining their cars is their responsibility.......

Utter pond life !!