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the idiots entertain me when im having a sandwich.

I educate at the point of sale, along the lines of “my role is to ensure the car is prepared to the very highest standards, fit for purpose etc on collection” however “maintaining it is yours”, I then show them what is covered in the Lawgistics warranty booklet and the fact nothing is covered due to deterioration/ wear n tear....

Your feedback is greatly appreciated.

So you recommend me to put some videos on then. From what ive seen many people do the outside of the vehicle make a cut then do the interior. Are videos available on autotrader PAYG.

But dont they look at autotrader private seller price for a privately owned vehicle in any case?

First rule of Fight Club...

Deffinetly

Make sure she has the reg doc before you refund her

Once you “turn to the dark side” there is no going back.

... I'm rapidly loosing interest in this forum

I GOT MY REFUND!

David, Now be fair.... He can, but only if he has a pocket full of notes to bung the police officer

Hey Casper, they're alright. Up/down, and a lot to sort out still. How about you?

If a customer has signed agreeing to return it in the event of a repair they are not going to remotely blackmail you. It’s essential your terms state and they agree to RTB in the event of an issue, otherwise you are completely open and vulnerable. It is also essential they understand that the car is not new and you are not responsible for repairs that are due to the gradual deterioration through age and mileage wear n tear. Well said Noa

Feel for you, but it is part of the job. Morons that is. And morons who buy cheap cars are more likely to be a headache, because it’s usually all their dough. You have to work harder with these cheap punters & if you know they are out of your area, then make sure they know before they buy the difficulty of any potential warranty issues...consider being the Sales Prevention Officer (SPO) For all sales: Your pre-and post sale checks and paperwork need to be really good. The punters need to be told and sign for the fact that they have tested the car, (keep test drive logs) and all is well. They agree there is no faults with it (unless declared). Tell them, and get them to sign to say, they understand the terms of your warranty and what’s covered (if you give one) and that in the unlikely event of there being any issues with the junk, that they understand it is their responsibility to get it back to you so you can exercise your right to inspect and repair under the CRA. Show them and get them to sign the Pdi etc at handover Best advice you have had is ‘if it feels wrong-don’t deal with them’. The Sales Prevention Officer is a very important role on the rare occasions he is needed If you don’t have all the above paperwork protecting you, then just refund the idiot, but make them bring it back to you (unless their garage are prepared to go on record saying it’s unsafe to do so.) if you can get them to see sense. Remember though that if you force them, the probably not broken car, may well get a hard time in their hands on the way back to you. Sometimes ‘retreat is the better part valour’ and ‘pick your battles’ is another cliche I like. Most people are normal, and you’ll soon forget about this loon -but treat them all as potential screamers until proven otherwise & get your ‘ducks in a row’ at point of sale and handover always.

Coping with the crap parts of the job can be very difficult, especially when you’ve essentially done nothing wrong. Some customers are lovely and you go above and beyond for them, others are lying nasty bastards. It’s hard to help the latter.

Rather do 6 hours travelling then 12months of stress if it goes to court

If its just been MOTD I would refund her and just sell it again don't get your self stressed over it part of the job just get used to it

type the word fraud into google

So when you give the lender a link to the car and the price is £7500 why would they lend another £499? This sounds too messy for my liking. And especially for the open section of this forum. I'd have to say: no FCA registration - no car finance.

Cambelt? I’d of thought the only thing an Insignia man would be concerned about is “LAST PRICE”.