It's me 615 Posted July 1, 2017 I would get the car collected,get it back to base then ring him and say after an inspection you have decided a refund is in order so when can he come with all relevant paperwork for his refund This way he cant put a smelly kipper under the seat squab or rev the nuts off it before you collect Theres no way on earth would i repair and return An unreasonable customer is always an unreasonable customer even though he broke the rules about going to a third party for an independent inspection because after all 80 miles is a long way At least your car looked the part for his daughters wedding last week and it was cheaper than car hire Share this post Link to post Share on other sites
GreenGiant 287 Posted July 1, 2017 13 hours ago, tradegirl said: So I'm not even obliged to repair the car?? Again: To be entitled to Consumer Rights Act remedies, the fault must render the vehicle not of satisfactory quality, not fit for purpose or not as described. And it is down to the consumer to show there is a fault and that it was present at the time of delivery. But you don't actually know what the fault is yet. And it wasn't present when the customer took delivery. Although it sounds like you don't have any paperwork to prove that. By agreeing to collect and repair, you've done the right thing (in my view) by the customer and now have the upper hand. If the potential repair is a big 'un, you can bite the pillow, refund and then decide how to proceed. Customer won't be happy, but will have nowhere to go. If it's just a coil pack etc, then repair, return and hope that's it. Customer thinks you're the bee's knees. For now. 13 hours ago, tradegirl said: All these new consumer laws are confusing. ...it's been law for nearly 2 years... Share this post Link to post Share on other sites
It's me 615 Posted July 1, 2017 29 minutes ago, GreenGiant said: ...it's been law for nearly 2 years... reminds me when i went to see the sheriff but he was shut but left a sign on the door gone to lynch Share this post Link to post Share on other sites
BHM 994 Posted July 2, 2017 13 hours ago, MrC said: Shit in his letterbox That's a different approach. Share this post Link to post Share on other sites
MrC 142 Posted July 2, 2017 9 hours ago, BHM said: That's a different approach. Its an old fashioned approach. Share this post Link to post Share on other sites
basildon car sales 17 Posted July 3, 2017 To be fair i dont know why your stressing if the customer is becoming a pain after 6 days do you really want headache for the next 6 months. Im guessing its a petrol bmw there always have a shake my guess new injector will sort it. Nox sensor is quite common on them too. I know this because all i sell is bmws. My advice same as umesh and few others Give the customer back the refund get the car back repair it start for next 5 days every morning from cold and test drive and resell it to a customer who wont be a pain. Kind Regards Dan Share this post Link to post Share on other sites
Tom 164 Posted July 3, 2017 12 minutes ago, tradex said: WTF is this Nox sensor? We are all waiting holding our breath to know what happens with this one, seems our OP has gone AWOL? It detects Oxides of nitrogen in the exhaust (NOx). Very common on mk5 golf 1.6 FSi Share this post Link to post Share on other sites
MattGM 12 Posted July 3, 2017 (edited) Some BMWs both petrol and diesel have them, it's just an exhaust sensor probe akin to your generic lambda probe, but specifically for monitoring levels of NOx content in the exhaust emissions. Edit, beaten to it Edited July 3, 2017 by MattGM Share this post Link to post Share on other sites
Tom 164 Posted July 3, 2017 They are a ball ache on the golf usually requiring software updates as well as a new sensor. 1 Share this post Link to post Share on other sites
It's me 615 Posted July 4, 2017 1 hour ago, tradex said: Well I never, I didn't know they were monitoring NOx post cat'....look pricey too for Vee Dubs and Beemers....German cars thanks guys maybe a tom thumb could help Share this post Link to post Share on other sites
have a word with the wife 299 Posted July 4, 2017 one chance at repair in 30days = It is possible to agree with a customer to undertake a repair under warranty you may have sold with the car as that will constitute a contractual repair and so will not count as a statutory repair under the Act. In this instance, you will need to ensure you have the customer’s agreement to conduct any repairs under warranty (preferably in writing) so it is clear it is a contractual warranty repair and not a statutory repair – the difference being only a statutory repair will give rise to the Final Right to Reject. even easier to do if you used your own warranty ..... Share this post Link to post Share on other sites
tradegirl 112 Posted July 7, 2017 Hi everyone. Sorry I've been AWOL. Just a quick update and I'll get back to yoi later. We paid for transportation to bring the car here to a BMW Specialist. Turns out the car had a misfire due to low fuel, 500 miles after we sold the car. So the car has either ran out of fuel or been driven on very low fuel. Fuelled up, engine primed, problem gone. The mechanic has been test driving the car for 2 days now with no issues whatsoever. Am I right in wanting to ask the customer to reimburse us for transportation and mechanic fees? Considering there is no fault at all with the car, and the symptoms were simply down to the car having been left without fuel. Share this post Link to post Share on other sites
bestprice4cash 20 Posted July 7, 2017 (edited) 23 minutes ago, tradegirl said: Hi everyone. Sorry I've been AWOL. Just a quick update and I'll get back to yoi later. We paid for transportation to bring the car here to a BMW Specialist. Turns out the car had a misfire due to low fuel, 500 miles after we sold the car. So the car has either ran out of fuel or been driven on very low fuel. Fuelled up, engine primed, problem gone. The mechanic has been test driving the car for 2 days now with no issues whatsoever. Am I right in wanting to ask the customer to reimburse us for transportation and mechanic fees? Considering there is no fault at all with the car, and the symptoms were simply down to the car having been left without fuel. If they can't even afford to put fuel in it what do you think your chances are of getting any money back off them? Edited July 7, 2017 by bestprice4cash 1 Share this post Link to post Share on other sites
tradegirl 112 Posted July 7, 2017 Well the car is still with me for starters. And secondly, neglecting to fuel up and not being able to afford fuel are two different things. If he'd put diesel in the car instead of petrol for example, I wouldn't be liable. This is a very similar thing. Share this post Link to post Share on other sites
andymc1973 199 Posted July 7, 2017 i had to recover a car last week, he said HGF, turns out he'd put water in and not tightened the cap, denied it of course, tosser Share this post Link to post Share on other sites
betginge 73 Posted July 7, 2017 6 hours ago, andymc1973 said: i had to recover a car last week, he said HGF, turns out he'd put water in and not tightened the cap, denied it of course, tosser To be Fair he sounds like a tosser and its not even my customer. Great when it turns on the customer and its their fault, I had one the other week ringing up moaning that the bluetooth did not work in his insignia so couldn't use his phone, So he popped down with the car and showed me the problem he thought was with the car, turns out the shit brick of a phone was that old it didn't have bluetooth on it. Muppets 1 Share this post Link to post Share on other sites
BHM 994 Posted July 7, 2017 53 minutes ago, betginge said: To be Fair he sounds like a tosser and its not even my customer. Great when it turns on the customer and its their fault, I had one the other week ringing up moaning that the bluetooth did not work in his insignia so couldn't use his phone, So he popped down with the car and showed me the problem he thought was with the car, turns out the shit brick of a phone was that old it didn't have bluetooth on it. Muppets Haha, they're absolute beauties aren't they? I imagine Bluetooth was on his list of 'must haves'. Share this post Link to post Share on other sites
Rory RSC 596 Posted July 8, 2017 13 hours ago, betginge said: To be Fair he sounds like a tosser and its not even my customer. Great when it turns on the customer and its their fault, I had one the other week ringing up moaning that the bluetooth did not work in his insignia so couldn't use his phone, So he popped down with the car and showed me the problem he thought was with the car, turns out the shit brick of a phone was that old it didn't have bluetooth on it. Muppets Share this post Link to post Share on other sites
have a word with the wife 299 Posted July 8, 2017 Write him/her a bill out with full description of work done. and they will never phone you again and you can move on and sell CARS Share this post Link to post Share on other sites
