Arfur Dealy

I'm a member of Lawgistics and use all of their paperwork also I tell my buyers I stand by my responsibilities under the CRA but do not offer a warranty. Grant that's cool, if you are selling nearly new cars and competing with Main Dealers at their level then of course a warranty would be expected.

Don't offer a warranty

The last repair I paid for was for was an EGR cooler in December which let go with a cloud of white steam. Very dramatic for the customer...

MSP, don't get me wrong I always try to help my customers if they are polite and reasonable. I don't insist it must be returned if they are miles away unless they are being unreasonable, I just reserve the right to ask them too. The thing is, I prep well and rarely have problems, if a car has an issue within 30 days I just don't invite them to return it to me for repair. If an injector seal decides its going to chuff within 30 days on a 140k 12 years old car, it is clearly wear n tear.

Jimbo, you need to make sure you do the right prep and checks prior to the car going out, a new MOT and PDI. My cars are mot'd and independently PDI'd. If there are faults, I state them in my video and the invoice / PDI as it forms part of the contract. The way I see it is very clear, I tend to sell cars which are prestige, high mileage and 10+ years in age, with this age of vehicle "wear n tear" should be expected and the expectations should be very very different to newer cars which haven't been to the moon and back.... The CRA works on a sliding scale, age mileage condition and price paid and the expectations should be befitting of the above. At the end of the day a car is just a machine and they can break at any time, irrespective of whatever prep. My job is to make sure the car is right on collection and that the customer is happy and confirms this in writing. I also educate them that anything that constitutes "wear n tear" is their responsibility to repair. I do not offer a warranty / insurance policy, because you are just asking for endless hassle. To answer your question, if I have a problem customer within 30 days who has ignored the above, I tell them to return it me to me for a "statutory inspection" with the reiteration that "wear n tear" is not covered. It's all about expectations and education, if you are transparent and explain your stance and your reasoning behind your stance they will respect you.....

Yes, I also buy out of Colchester:) BIN + delivery, being in the Southwest the availablility is less and the prices are higher,

I regularly buy out of Washington online and pay for delivery to Exeter, I’ve had some real bargains.

Exactly 100%.

Both categories S & N are write offs, for whatever reason chosen by the insurance company. S = Structural is stated on the V5, non structural N isn't...Just like C & D.

Imports = Clocked / written off wreck The days of 10 year old shagged out Pajero's showing stupidly low mileage are long gone. It still amazes me people buy imports with no history thinking its good value. I know now it is well controlled and there is still value, but remember those first initial years before BIMTA.......

Cat N = Non Structural Cat S = Structural

Exactgly Transparency is the only way forward.....

? My point is clear, the buyer would have to prove he was completely unaware. If you are buying a used Hert's car rental, then its clearly obvious its been used as a rental car. The legal issue is stating its ownership details..... Invoice stating the buyer understands the vehicle may of been used for lease, hire or reward and had multiple users.... The claims companies will not see this as an earner...

Waste of time, the market would be so small for a claims company... If you buy a used cars from Herts the you know its had multiple users.

Exactly, there is no audience, don't get drawn in. Complete and utter waste of time.

Please show a link..

Agreed 100% Also, cars with no V5 are usually sold well behind book, so its often worth the 4-6 week wait for a new V5.

How do you know if there was actually a fault, let alone it being diagnosed and repaired correctly. I certainly wouldn't pay a penny. You have NOT been given the opportunity to inspect or repair or even the courtesy of a phone call prior to any of the above..... End of story in my book

I current have 26 cars and 6 are petrol, I haven't noticed a drop off of diesels.

Andy, I salute you, how have you managed 200+ in a year ? Do you outsource everything apart from advertising and putting your name to it..... That's my goal

Btw, regarding my Xc90 “start prevented try again” problem it was the transponders in both keys...

I’m averaging 1/20 as a loss, the secret is to get out of them ASAP. I do find when I get one, another 2 or 3 hit me and then I’ll go months without another loss...

It does in mine

Agreed, but I don’t expect too nor have the time to finish it off for the sprayer. That’s what I am paying them to do. You get a trade discount for loyalty not for a lesser product. JMHO

There is no sense to this game. It’s a rollercoaster of guessing and punting. There is no formula, it’s like dark matter....