Arfur Dealy

As crazy as a box of frogs

Lawgistics is like having big brother looking after you. I used them once last year on a guy who purchased a Range Rover Sport Supercharged, he was demanding a full refund months later on some strange rule in the distance sales regulations, well after a response from Lawgistics he then changed his tact to claiming thousands for alleged repairs, again another very well written letter asking him to return it for an inspection, he confirmed his appointment to return and didn’t show up. You get coverage for 5 cases a year, but you can ring up for advice as much as you like. They even gave me help with advice on rental on my unit. In my book Lawgistics are worth every penny. I cannot recommend them highly enough

It’s a long story but basically.... Bitch buys A6 3.0 TDI Quattro Avant (out of the box). When she got home to tax it she found out it was more than £500 she wanted to give it back... She gave me a shed load of abuse and I refused. Three weeks later gets an RD Letter with a quote from Audi for a leaking rear tailgate, she again wanted to reject the car because there was a fault and apparently it was dangerous, I refused and politely asked her to return it so I could look at it,she refused to return. It goes on and on, letter after letter. Anyways we end up in court and the judge dismissed it because she refused to return it to me, even though she said it was dangerous she has amassed 7000 miles, the car had never broken down (it was fit for purpose). He got her to cleverly admit that there was nothing wrong with the car when she bought it and because she refused to return it she had caused the MMI system to completely fail (driven to distruction). He even told her he was refusing to give her the right to appeal !! Maybe.... I was a lucky Tigger

The cost of the car is the hammer price plus auction fee. Assured, Online Fee & Delivery are all + VAT and expenses you claim for.

Is dog dick the new white ? I've always refused to pay over clean just because it looks like a fridge............

TV, I’ve been once, I defended myself and the case was dismissed. The bitch even had to cover all my costs. I don’t think I have had a more satisfying moment in my life. I walked out of court bouncing like tigger. It still makes me smile now seeing the bitches face. I would of gladly did a jig right there in the court room. Now, I know everyone has different experiences but we all talk about small claims like it’s a regular occurrence, it isn’t, if it is it’s because you are doing something wrong. I’m with Lawgistics and they are worth every penny. For £500 they save me considerably more, it’s s no brainier:)

What’s actually selling well ? And what’s not! When you find out give me a shout

We have all been there and got the scars. 10 days is irrelevant, a car is a machine and faults can occur at any time, it is not my fault a sensor has failed on an 11 year old car. The customer has no right to instantly reject, we have the right to repair. The CRA is all about being reasonable and the expectations on a used vehicle are based on a sliding scale of age, mileage and the price paid. I believe and still believe I have acted in the best interest of the customer I have been more than reasonable.

Fair.....? Wear n tear on an old machine 8 years past any warranty period should be expected. If they want a new, they should buy new........I am fed up with people thinking it should be as new just because its being retailed. Its time we stopped bending over.

Fair.... ? 11 years old disco 3, the buyer should needs a huge pocket... expectation should be realistic. As dealers we are not responsible for “wear n tear”. Some Buyers have completely unrealistic expectations. If the billy had paid extra for an insurance policy to cover certain wear n tear issues then that is fine. If they have chosen not to insure themselves beyond the CRA that’s their problem.

Andy, if it was me I’d pay the fine and move on, I wouldn’t want it in the back of my mind, unless of course you are 100% sure you are not in the wrong:)

Lets be clear, all my cars are sold on assumption prior to viewing online, they are initially distance sales. The customer only pays the balance on confirmation of accuracy, they have to check and confirm it is as described. They are obliged to do due diligence, this is explained fully to every buyer.

Grant, my buyers come from all over the country. Buyers have a responsibility to check the car thoroughly and ensure the car is accurately described prior to paying the balance.

I have tried photos inside but not happy with the lighting...as soon as I get something I’m happy with I’ll post:)

“Artistic license” I like that my thoughts are about a realistic believable perception. Accuracy, ease and simplicity and a generic theme is where I need to be. The thing with pictures outside is it is dependent on the right light and weather. Days and days can be wasted just waiting for the right light with continued re-valeting. I need continuity indoors with really good lighting for great photos and videos, one stop photo video advert to complete efficiency.

In 30 years I have never sold a warranty. My responsibility is bound by the CRA for which I abide too. If I wanted to sell an insurance policy / warranty I would do. Lawgistics advise on self warranty booklets to save thousands each year, that is exactly my principle but without paying for the booklets. I bend whe I have to

Stalker. At the end of the day, if the garage need to drop the gearbox to replaced the sensor it simply has to be done. Because I do not offer a warranty, each year I save £200 per car for repairs. It pays for our two family holidays abroad each year and the static at Newquay..... When I get a warranty / CRA issue as above, I don't have the time nor the inclination to mess about. Life is too short.

Grant, the thing is I am so busy at the moment I just don't have the spare time to mess around. I make decisions and stand by them. Stalker, I have no idea whats its going to cost, I have been paying so many large bills in the last month its like on the ropes waving a white flag....

Lol OCS. TV, I know exactly what you mean, maybe a large stately home, swimming pool, lake and a Bentley all "video clipped" into a new "transparency" introduction...... My thoughts are currently looking at pushing a "buy it now" ease and simplicity route with a nominal deposit / only pay balance on confirmation route.... Who knows where the unit will lead me, I am just glad I'' m saving so much time on logistics

Hi guys, thanks for all your feedback I thought you would be a little more on my side to be fair...... Rory, I don't offer a warranty and don't have my own workshop. I am a member of lawgistics and use their PDI sheets & Purchase Receipts stating the car must be returned for an statutory repair. However, he is 100 miles away and it makes no sense making him have the inconvenience to return it for me to have it inspected / diagnosed / confirm the sensor has failed on an 11 year old monster mileage DISCO 3, at the end of the day it's wear n tear in my book for which I'm not responsible. I did explain the above to him, but as a gesture of goodwill I would pay for the part and 60% of the labour. He thanked me over the phone for not making him jump through hoops and return it. Subsequently he has had bad advise from the garage and that's why he sent that email. Anyways, its all sorted........ He responded immediately with the following... Hi Simon Thank you for your prompt response. We are satisfied that we explored this further as advised and are happy to take you up on your offer. The work is being carried out next Wednesday. I will email you a copy of their bill. Will you want to reimburse me or pay them directly? Regards

Sold a Disco 3 28-12 which has had a Lambda sensor failure 10 days later. I offered to pay for the sensor and 60% labour costs (apparantly the gearbox has to be dropped). He happily agrees... I just got this email. Hi Simon We spoke on the phone this Monday following a fault on the discovery I purchased from you. At the time you kindly offered to pay for the parts required and 60% of the labour costs as a “goodwill gesture”. Since then on the advice of our local garage we have taken advice on the procedures in circumstances such as these. Firstly, we are not doubting your integrity here. The vehicle was purchased for over £5000 in good faith on the understanding that it was in good working order. Unfortunately, it was unable to get us from A to B on two occasions less than two weeks from purchase, due to a fault, not wear and tear. Under these circumstances we have been advised that you should cover the full costs of the repairs and that it should not be a negotiable issue. Simon, we would never buy a used vehicle privately which is why we came to you. We hate awkward situations such as these and hope that you will agree to these terms. I look forward to hearing from you in due course. Please let me know if you require an estimate from our local garage. Regards My Response Hi James, I am afraid the garage have given you bad information. Having carried out appropriate and recorded pre-sale checks, including an independent PDI check, I am completely confident the vehicle was of satisfactory quality at the point of sale and thus in full conformity to the statute and contract. The Consumer Rights Act 2015 is designed to protect buyers and sellers equally. The CRA specifically does not cover maintenance nor faults which would be expected due to the age / mileage & subsequent appropriate wear n tear. You purchased an 11 year old vehicle, which was 8 years past the period of which the Manufacturer was prepared to warrant the condition. A sensor failing on an 11 year old vehicle is quite simply wear n tear. Out of goodwill and to be completely gentlemanly, I offered to pay for a new sensor and 60% of labour costs. I am a very reasonable and fair man, my offer still stands. Regards

Thanks Rory

Thanks No Margin, I’ve just downloaded the app, it’s really simple and easy to use