Arfur Dealy

I educate at the point of sale, along the lines of “my role is to ensure the car is prepared to the very highest standards, fit for purpose etc on collection” however “maintaining it is yours”, I then show them what is covered in the Lawgistics warranty booklet and the fact nothing is covered due to deterioration/ wear n tear....

We add our value in the sourcing and prep for retail, describing it honestly and accurately and honouring any repairs our responsibility as per the CRA. Offering a warranty which covers wear n tear is above our responsibility and of course your choice Rory if you want to do that. But when I’m selling a 3k 10 year old with a 150k on the clock, a car which is 7 years past the manufacturers warrant period, the customer has to understand you are not selling it with 6 months of free repairs and maintenance. If they want that then they should find the remaining 30k and buy a new one.

Agreed

Great story David. But, if the customer had agreed RTB the fraud would have never happened in the first place. Prevention is better than cure.

If a customer has signed agreeing to return it in the event of a repair they are not going to remotely blackmail you. It’s essential your terms state and they agree to RTB in the event of an issue, otherwise you are completely open and vulnerable. It is also essential they understand that the car is not new and you are not responsible for repairs that are due to the gradual deterioration through age and mileage wear n tear. Well said Noa

Coping with the crap parts of the job can be very difficult, especially when you’ve essentially done nothing wrong. Some customers are lovely and you go above and beyond for them, others are lying nasty bastards. It’s hard to help the latter.

It’s a wise move, if you feel it’s best to get her out of your life then do so. Good luck

Tell her you will not pay third party repair costs, end of. She can return it to you and you’ll refund as a gesture of goodwill. Its a 16 year old banger and her expectations should reflect that. If she refuses, tell the bitch to do her worse, no problem see you in court in 9months. Considering It’s only £1600, if she chooses the latter, you will quadruple the profit in that period. Too add, you can’t win in these situations, all you can do is either bend over or play them at their own game. Sometimes you just have to stand your ground and be ruthless. The choice is yours.

Why do you ask? How many cars have you sold since starting the business?

A warranty is in addition to your responsibilities under the CRA.

A new relevant search approach? That’s exactly what AT has needed for years, make the search pure Simplicity...

Don’t take pictures in direct sunlight, you need Shade. Correlate it with a brutally honest video description.

https://trade.autotrader.co.uk/search-improvements/?utm_source=Trade_Marketing_TOLA&utm_medium=Email&utm_campaign=algo_jul19&m_i=12f1VPUrKdLEeBftemr9x6OU7vpFdlEhUrwooqSZdH4HRmuq0EnyS8AwcJVPfa1_8q6sUssOnBYtXa9mkxYJIZOKj4 So how actually is this going to work? What about sponsored listings ? What’s the catch ?

Fiat have just drained me of £550 for a flashing odo, it was a failed module or something... yeah yeah....

No offence intended to those with sites, but I couldn’t make myself physically go to my unit Monday to Friday 8-6, plus some weekends on the off chance someone might walk in... Far too much like real work.... I go in for collections and am locking up as soon they’ve paid.

It constantly amazes me how some people manage to get themselves dressed in the morning...

AT Sorry

Well done David !

Those selling lumpy stock are not netting 3k on every car, those here who constantly brag are talking BS. It does happen occasionally but to expect it as the norm, not a chance on under 20k cars. I’d rather have five 4K cars with 1.5k - 2k in them and spread the risk. I had an XTrail last week in PX for £1000, in 24hours it was gone at £2700...... I luvs the bangers..... Bang on... easy money

Cheers Dave

Take the money on the proviso a reasonable chunk is non-refundable, then tax it for a month on DD and park it safely IMO your crazy not to accept.

Quite a few beers

TG mine come from all over the country, in fact Europe as well. My customers feel they can trust me and are prepared to travel much longer distances than they would do normally. However, I target quality customers who have the ability to read, watch a 20 min video and then make an educated buying decision from the comfort of their own home.

Really sorry to hear about your cat mate, I'm a cat person and know exactly what you are feeling....... Sorry to ask but, can the Tyre Pressure Monitoring System be turned off / disabled ? I'm getting TPMS inoperative ? Cheers S

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