trade vet

That’s right....you have got to keep the swapper !

Did he not sign for his warranty,get a copy from RAC.Also,if he paid for the warranty,was that not included on your sales invoice.

Yes....,the mix was polluted.cheap supermarket fuel helps drive their overall sales,the chances are,it will happen again.

Does anyone remember,10 years ago ,several of the supermarket groups had to compensate 1000’s of people who had bought their ‘spot market’ Rotterdam diesel ( I think it was called) and because of a crap mix ,it damaged engines.

10 years ago we posted warning notices around the sales office,notifying punters not to use supermarket diesel,as in the event their warranty would be void.

A solicitor,he was probably always going to chip you,it is their mentality.I know of one who used to try it on with every car he got.Our guys knew him well ,they would not sell him a car.....Take him on,for starters,find out if he works in a practice,then send a recorded letter FAO the practice manager enclosing a letter of explanation addressed to your punter.His colleagues will then see it and take the piss.Make your letter as technical as you possibly can........play him at his own game.

Hi BHM You must have been reading the BCA training manual !

A few weeks ago I posted that as an exercise,I paid mental money at BCA for 57 Fiesta 1.2 ,3 dr,14k,Fsh,1 lady etc etc...... I think guys on here were valuing it at £1200 ( probably right ),Anyway it cost £2175 inc the tip ,it was PDI’d ,valeted ,bit of paintwork then put on the pitch.It was sold in less than a week for £3250,so not much net profit,but it just proves how book prices are way out .This just emphasises you should not be frightened to pay way over for the right stuff.Our guys mostly do ex fleet and paying £1000 over Cap Clean has been quite normal for a while.

I think we need a description of the vehicle,age ,price ,mileage etc .......and the fault. ?

Thank you for that..Screenman

Just search Guardian RBS report and the article has a link.Also if you go to RBS/GRG Business Action Group If you search Lawrence Tomlinson RBS ,he started the action.I am with RBS still,so I have been following this for a few years !

I think they may have already put away £400m in preparation.Apparently some people who have been destroyed by them have committed suicide,but will anyone go to jail,probably not.......

The defence rests.....

Hi Arfur.....I am assuming D and M get it re checked at their MOT station and it is OK.The punter will probably still be unhappy and want to take it further.They usually say they have done very few miles since purchase to enhance their case.They usually forget the mileage at purchase is on the MOT or invoice.So when you have a written statement from them stating they have only done 500 miles when in reality they may have done treble that,you might use that as a lever when buying it back or swapping it for something else.......It has worked for me often enough with awkward punters.

I would not worry about it.You had it MOT’d at purchase,you then genorously offered a refund on this 15 year old car which they refused.I would email or write to them to return it promptly so that you can recheck it.Ask them because of regulations,to confirm their intentions in writing or email and specifically ask them how far they have driven it since purchase.In my experience,they usually lie about their usage and it helps your case.....Keep us informed !

The unredacted damning 360 page report on the RBS mistreatment of small businesses has been published.It may be a good idea for those traders who are contemplating a bank loan,overdraft or stocking loan to just scan this report.According to Vince Cable, the guy allegedly responsible for the mistreatment, has moved from RBS to be the £1.6m p/a CEO of Santander.........if this is true,surely he and those at Santander who appointed him cannot last the week in their current jobs........

Compensation culture etc............I would just play them along, ( in my spare time of course) then get them into correspondence and dig a hole for themselves.......

Card machines/processors....I am out of touch,can any of you guys tell me if you have a system where every card payment you receive can be individually referenced to make accounting easier ?

There is no way that the big boys will agree to an over inflation increase and they will probably not be effected.If it was down to me,but it is not anymore,I would be reducing and rotating my stock on AT.What It is probably all about is the CEO getting the stock price back up to trigger director bonuses before their F/Y results.I expect there will be a press release shortly,presenting the increase as a good news story to the market.They are already buying back their own shares which can have a similar effect. This increase is disgusting,I hope it has an adverse effect on their income..........rant over for the moment.

It is worth checking if these premises could qualify for a Business Premises Renovation Allowance ( 100% tax relief ) or some other allowance should it be located in a ‘Disadvantaged Area’ which is defined by post codes.

I would not move very far from where you are now.You could lose a lot of your regulars.We were renting for years,must have paid out £1m in rent.It took us several years to find freehold premises close bye,but we nearly missed them,a sale was going through.We paid 30% more to gazzump the buyer and it was worth it.

The buzz.....while I like doing deals ( downing the punters ),it has always been on the buying side for me.It is not the same now of course,you might get good knock downs on line.However you have to wait for them to land,to see whether it is a Grade 3 and appears as a Grade 5 or vice versa.When you drove to the other end of the country,stood at the block,got some good knock downs it was different.You would then go into the yard to check again in case you had missed something.If they were OK,that was the buzz....The long drive home then felt a lot better.

Bankers drafts,are they still around ! They were dangerous,I recall if you received one,you had to verify it with the issuing bank.The problem was banks would only say that they had issued one to your customer and would not confirm the amount.So there were cases where people were buying bank drafts for e.g. £500,then using a forged one to buy an expensive car and disappearing.....The other problem was they were the treated as the same as cash,I recall winning a tender to buy some stock from a local authority.Payment was by bankers draft and because they were 200 miles away,we put it in the post.What happened,there was a postal strike and we could not cancel it,so we had to pay twice.Luckily when the strike ended,it turned up several weeks later,but we were sweating.....So if they are still around...beware.

Yes it is amazing,where we are,25 years ago you could not get a unit that size for that money..

Thank you James,I see,it would have to be a really good pitch and you would probably need to do at least 10 proper deals every week to pay for the staff ( 2 sales,2 valeters,gofers ),plus all the other stuff to generate any profit.However,that would not put me off,if it was in a good catchment area and I was able to find some figures from previous tenants.A good pitch,always remains a good pitch......However,you appear to have made a good move,it must be a relief ( I have made several bad ones in the past )