Most law abiding,honest,educated and decent people reading that article will side with the complainant.I am sorry to say the way I read it,she could be pulling a scam.What are the chances that the complainant qualifies for a £60 per week Mobility Allowance .So instead of getting a free new Motability car and returning it after 3 years, by blaming the salesman this one could be hoping to end up owning the car after 3 years when it will be worth 5 grand.......Why do I automatically think like that,it must be the result of over 50 years in the job.