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Absolutely true. Unfortunately there seems to be a few newer traders on here who regularly spout forth their ignorance regarding small claims, rights to returns, mechanical problems, etc. etc. etc. GLENVUM, tbh I’d sack her off - these shouters are all wind & piss. She doesn’t want to communicate in writing which would suit me down to the ground. Special mention must surely go to Funny Farm for their VERY sensible alternative suggestion.

The speedo says 150mph, doesn’t mean it can do it!

I think this one is straightforward, if your advert misleads the billy then you would of thought they would have contacted you immediately. The buyer has the responsibility on collection to check and confirm the vehicle was accurately described. But, IMO if your advert says it has bluetooth then it should, or is it bluetooth prepared (if there is such a thing) you should have made the billy fully ware prior to purchase it wasn't fitted, the ownership is on you as the pro to know what produc you are selling. Simply offer to pay for VW, or alternatively a better more modern cheaper parrot product and get them out of you life, that's what I would do......

BIG LOL. I'm siding on the Parrot solution. Don't forget - minus usage

Ok. Mine was pre CRA. I'll explain it very quickly, sold a A6 3.0 TDI S Line Avant for 6k. Billy a (snotty nurse) travelled 60 miles to buy, after about 5/6 weeks she complained about a leak in the boot, explained to her ok no problem return it and I'll look at it. She refused and insisted she take it Audi and I pay, I refused and repeatedly asked her to return it to me (all by RD). Few months later I get a LBA which I respond to again asking her to return, she never returned it. Summonds comes through a few months later claiming a full refund saying I sold her a unsafe faulty car, full MMI system had now failed, blah, blah, blah. The big day came and the Magistrate found out all the facts from both of us and dismissed her case (and refused her the option to appeal). The crux was basically I had been more than reasonable and she hadn't, she had also continued to drive th said "dangerous" car for 6k+ until she had killed the MMI in the boot. I wasn't expecting to win and the Magistrate even asked me for my costs ! I was so flabergasted I didn't even consider my costs. Anyway, I bounced out of court like Tigger with my head in the air..... It still makes me smile now and gives me the confidence to continue to be firm but fair...... Give an inch.....

Show us your photos and we'll tell you.

It’s an interesting point that we can’t help but take it personally when someone whinges. I try not too but it’s hard! You end up taking it home with you and it’s easy to let it take over your life sometimes when you get a few in quick succession. Does anyone have any interesting thoughts about how to be more philosophical about screamers? I tend to now wait and give a measured response rather than balling in with my first thoughts which often aren’t very polite. I also find it’s easy to get drawn in to tit for tat point scoring rather looking at the bigger picture of getting them off your back!

Thats what I was going to do.... her mechanic told her it's £1000 plus to fix. I want her to put it in writing and recover the car ask her for a contribution and get it done my end for £500 ish. If she paid half the price of her mechanic's contribution then every one's a winner ... If you replace the "s "for an "n" in customer it's a better description !! The public thinks we are all a load of scum but when you look at the broader picture it is the customers that are lying cheating parasitic vile creatures...... "buyers are liars" I am very fair with warranty work and genuinely bend over to help out for the good of my reputation as much as anything, but when you get a "ranting" old witch screaming "how dare you sell me a faulty car " it tends to get up your nose.....and that's why I don't want to fix it !!

Just make sure you dont answer your phone on a test drive and get a rucker blaring out over the car speakers

This is very important! You didn't advertise Bluetooth, they didn't ask specifically and CRA states that a car needs to be fit for a SPECIFIC purpose. If they had said "We want Bluetooth" and you had written or said "Yes it has Bluetooth" you are in breach of CRA. In this case however it is not your responsibility. I would offer to fit a system for them if they agree to split the cost with me as a pre-Christmas gesture of goodwill. Around £100 should get the job done, £50 each it's hardly the end of the world and certainly not the end of this deal.

If they really kick up a fuss then you can always show them the spec disclaimer at the bottom of every auto trader advert. Job done.

Possibly? If your photos are crap in the first place?

Sorry, I’m with the customer on this one. The car has been incorrectly advertised which has resulted in a customer being mislead. Take no shit, either offer to put a Bluetooth kit in or refund, no compensation, no VW main dealer charges. Any reasonable person will see how the mistake’s been made & they won’t want to hand back the car.

Parrot is the way forward here (as above), we had same on a Fiesta and it worked out loads cheaper and customer happy.

1) In your advertising does it say by you that it HAS Bluetooth? 2) In your talks with your customer did they ask and did you TELL them that it had Bluetooth? 3) If both above are YERS buy a Parrot Bluetooth kit from ECP for around £90, it's a much better kit that the one supplied with some Polos from the factory! *both above are YES

Its a big part of the decision for many people today - sometimes more important for them to be able to link the phone up than anything else. Going forward, check before you sell it. Dealing with this one, unless you want to buy it back I think youve got to fix it. But you will probably find a carphone specialist or auto electrician who will do it for less than VW.

I don’t believe I would. It’s still the same concept. Do what you do best, look at the long term picture and don’t worry what others are are or are not doing. If you’re not happy with your lot in life then fine, do something productive about it. Looking at other dealers and thinking “oh that’s alright he’s doing no better than me” is a waste of time and effort.

Well summarised by Mojo above.

With all due respect mate if she’s whacked it, phoned up ranting and made me take it back she can fuck off and have it fixed at full retail.

life was simpler setting the dog on them

However you interpret CRA, the bottom line is that if you end up in the Small Claims Court defending a case brought by a retail punter,you are most likely to lose.I have yet to see anyone on this forum describe the details of a case where they have successfully defended themselves.I have been involved in several non motor trade small claims cases which we have won,however the two we have lost were with retail punters ( where I thought we had an excellent defence).I don’t think Small Claims judges follow CRA.You can complain about it,but unless things have changed,you cannot appeal.

of course charitable status also brings rate relief https://www.gov.uk/apply-for-business-rate-relief/charitable-rate-relief so the doorsteppers arent left out heres yours https://www.whatdotheyknow.com/request/council_tax_exemption?unfold=1

The charity industry is huge.I think there are over 100 thousand reg charities.There will be many like your Evoque Guy.What annoys me is a lot of them have the nicest people working for them voluntarily but the guys at the top get all the kudos and also pay themselves handsomely......Beware of dogooders.

So eloquently straight to the jugular....

Hi Elliot Income generation proposal for BEN I have just done my own survey of the Ben financial statements.While it is an excellent long established successfull charity with its dedication to the care and well being of retirees,it appears that this level of care has extended to its directors remuneration.I am unsure why 12 people should be earning approx.£2m plus benefits to run it.I would have thought there would be many retired main dealer principals who would do the same job for a fraction of the cost.