BCA Assured

[Arthur thicken 13]

Anyone having problems with BCA Assured. Bought a 12 grand car front tyres listed as 5mm across the whole of the front tyres, turned up

and both outside measurements were less than 2mm, sent a picture of the car with a digital tyre depth showing the measurement. Submitted the claim

and got a reply 10 days later to say they wanted a video!! It's not practical to have cars sat around waiting for them to respond so prepped the car and kept the tyres

as evidence. Still heard nothing back. Covid 19 has affected everyone but it's all you get from them, I have to say they were just as slow pre covid. This is just one instance

of the service you get from BCA Assured, I've had loads of problems with BCA cars but get frustrated with being told, 'static check' or 'it doesnt change the grading'. The only thing about BCA assured is you can rest assured you'll be kept waiting and get nothing back. Good Luck all. Arthur Thicken......

[trade vet 704]

51 minutes ago, Arthur thicken said:

Anyone having problems with BCA Assured. Bought a 12 grand car front tyres listed as 5mm across the whole of the front tyres, turned up

and both outside measurements were less than 2mm, sent a picture of the car with a digital tyre depth showing the measurement. Submitted the claim

and got a reply 10 days later to say they wanted a video!! It's not practical to have cars sat around waiting for them to respond so prepped the car and kept the tyres

as evidence. Still heard nothing back. Covid 19 has affected everyone but it's all you get from them, I have to say they were just as slow pre covid. This is just one instance

of the service you get from BCA Assured, I've had loads of problems with BCA cars but get frustrated with being told, 'static check' or 'it doesnt change the grading'. The only thing about BCA assured is you can rest assured you'll be kept waiting and get nothing back. Good Luck all. Arthur Thicken......

That will be right,you are forced to pay for BCA Assured static inspections yet they want you to supply a video.I would send them a video of the tyres while putting them on notice that if they don’t meet your claim ,legal action in the Small Claims Court will follow.
It works.

[Lakeside 94]

Been ok with assured reports but bought three over the last couple of weeks sold with two keys and only turned up with one.

[Arthur thicken 13]

39 minutes ago, Lakeside said:

Been ok with assured reports but bought three over the last couple of weeks sold with two keys and only turned up with one.

DID THEY PAY FOR THE SECOND KEY?

[XDR 15]

13 hours ago, Lakeside said:

Been ok with assured reports but bought three over the last couple of weeks sold with two keys and only turned up with one.

Same thing that happened to us 

 

Some cars have been advertised as 2 keys, and lord behold just the one - it doesn’t help as soon as your off site, they don’t entertain it.

Ive even had one (BMW 3 series) rock up with an Audi A6 service book - luckily obtained the history via dealer! 
 

[Highlinev8 28]

7 hours ago, XDR said:

Same thing that happened to us 

 

Some cars have been advertised as 2 keys, and lord behold just the one - it doesn’t help as soon as your off site, they don’t entertain it.

Ive even had one (BMW 3 series) rock up with an Audi A6 service book - luckily obtained the history via dealer! 
 

Photograph the listing before you bid on a bca car.

Photograph or record the sale if possible. Download assured and condition reports. Photograph auction sheet in 'Your Purchases' post purchase.

Notify them immediately if a car arrives missing a spare key/service book/V5. Dont just email claims notify the auction and cc in auction manager and sales staff as well.

If I buy a car with a spare key and it doesnt arrive then they are ordering me a new one or giving me the go ahead to get one organised. I can stomach the hassle of getting a new key coded.

Theres no such thing as insurance that pays out easily so you have to get the facts to back your case and be persistent until you get satisfaction. 

On the baldy tyres, an insurance company could argue that you are sending them a random picture of another car. Pull out your phone take a 30 second video, full view of the car and reg "This is KK19OOO, purchased from BCA yesterday with an assured report stating 5-6mm across both front tyres". Get a close up and use a tyre depth gauge if you have one to then show the car that arrived as only 2-3mm as stated. 

[Rory RSC 596]

On 8/14/2020 at 8:03 AM, Highlinev8 said:

Photograph the listing before you bid on a bca car.

Photograph or record the sale if possible. Download assured and condition reports. Photograph auction sheet in 'Your Purchases' post purchase.

Notify them immediately if a car arrives missing a spare key/service book/V5. Dont just email claims notify the auction and cc in auction manager and sales staff as well.

If I buy a car with a spare key and it doesnt arrive then they are ordering me a new one or giving me the go ahead to get one organised. I can stomach the hassle of getting a new key coded.

Theres no such thing as insurance that pays out easily so you have to get the facts to back your case and be persistent until you get satisfaction. 

On the baldy tyres, an insurance company could argue that you are sending them a random picture of another car. Pull out your phone take a 30 second video, full view of the car and reg "This is KK19OOO, purchased from BCA yesterday with an assured report stating 5-6mm across both front tyres". Get a close up and use a tyre depth gauge if you have one to then show the car that arrived as only 2-3mm as stated. 

As a dealer its up to you to get things done. Good advice. Don't allow them to fob you off.

[XFS 70]

I have been reasonably lucky and have tended not to bother with most minor issues as it tends to balance out...particularly with grading. I work on the basis Grade 1 has to be 100% accurate in description. Grade 2 Max spend on prep £600, Grade 3, £1000, Grade 4 you are playing a lottery, some you win, some you lose. I have only ever bought one Grade 5 car, it ended up only needing £800 spent on it and made me my biggest ever profit. My worst ever was a grade 3 Volvo. It was a shed in every way and has ended up breaking my heart. Luckily it was sold to a very patient and reasonable customer.  If I ever see it again, I am going to scrap it.

I have just made my first BMW assured claim.. On a 2014, 24k mile BMW Z4 2.8 M Sport Auto. Grade 1 car, clean report. It makes a whistling noise in reverse gear ...like a turbo whistle.  Has anyone heard of this? Spoke to a BMW specialist and they say the have seen it on other models but not a Z and it doesn’t cause any issues, but they have no idea what causes it.

Anyway, made a claim via email, BCA were on it right away and are sending an engineer out on Monday.

[trade vet 704]

2 hours ago, XFS said:

I have been reasonably lucky and have tended not to bother with most minor issues as it tends to balance out...particularly with grading. I work on the basis Grade 1 has to be 100% accurate in description. Grade 2 Max spend on prep £600, Grade 3, £1000, Grade 4 you are playing a lottery, some you win, some you lose. I have only ever bought one Grade 5 car, it ended up only needing £800 spent on it and made me my biggest ever profit. My worst ever was a grade 3 Volvo. It was a shed in every way and has ended up breaking my heart. Luckily it was sold to a very patient and reasonable customer.  If I ever see it again, I am going to scrap it.

I have just made my first BMW assured claim.. On a 2014, 24k mile BMW Z4 2.8 M Sport Auto. Grade 1 car, clean report. It makes a whistling noise in reverse gear ...like a turbo whistle.  Has anyone heard of this? Spoke to a BMW specialist and they say the have seen it on other models but not a Z and it doesn’t cause any issues, but they have no idea what causes it.

Anyway, made a claim via email, BCA were on it right away and are sending an engineer out on Monday.

Good luck with that, it’s a static inspection.Please keep us informed.

[Halfpenny 114]

3 hours ago, XFS said:

 

I have just made my first BMW assured claim.. On a 2014, 24k mile BMW Z4 2.8 M Sport Auto. Grade 1 car, clean report. It makes a whistling noise in reverse gear ...like a turbo whistle.  Has anyone heard of this? Spoke to a BMW specialist and they say the have seen it on other models but not a Z and it doesn’t cause any issues, but they have no idea what causes it.

Anyway, made a claim via email, BCA were on it right away and are sending an engineer out on Monday.

I believe this car has the 8 speed ZF8HP45 gearbox.  Whistling in reverse, as well as gear whine at low engine rpm in 1st and 2nd is a known issue. Around 2016 BMW began replacing these gearboxes under warranty (where a customer complained) with a modified transmission which has various internal redesigns, including different valve body and a coating applied to the planetary gearsets to reduce noise. Also the software is updated.

I have no idea if the noise is harmful in the long term.  I am wary of buying any BMW prior to 2016 with this box, unless I can drive it first. Customers don't like transmission noises IME.

[Arthur thicken 13]

4 hours ago, XFS said:

I have been reasonably lucky and have tended not to bother with most minor issues as it tends to balance out...particularly with grading. I work on the basis Grade 1 has to be 100% accurate in description. Grade 2 Max spend on prep £600, Grade 3, £1000, Grade 4 you are playing a lottery, some you win, some you lose. I have only ever bought one Grade 5 car, it ended up only needing £800 spent on it and made me my biggest ever profit. My worst ever was a grade 3 Volvo. It was a shed in every way and has ended up breaking my heart. Luckily it was sold to a very patient and reasonable customer.  If I ever see it again, I am going to scrap it.

I have just made my first BMW assured claim.. On a 2014, 24k mile BMW Z4 2.8 M Sport Auto. Grade 1 car, clean report. It makes a whistling noise in reverse gear ...like a turbo whistle.  Has anyone heard of this? Spoke to a BMW specialist and they say the have seen it on other models but not a Z and it doesn’t cause any issues, but they have no idea what causes it.

Anyway, made a claim via email, BCA were on it right away and are sending an engineer out on Monday.

Afraid to say they will use the 'static check' response. I'm surprised they are sending someone out, I'd be interested in the outcome, can you let us know please.

[XFS 70]

47 minutes ago, Arthur thicken said:

Afraid to say they will use the 'static check' response. I'm surprised they are sending someone out, I'd be interested in the outcome, can you let us know please.

Up to 20m forward or backwards is the criteria apparently.

[Halfpenny 114]

6 hours ago, XFS said:

Up to 20m forward or backwards is the criteria apparently.

Correct. Gear/clutch test is 1st (Drive)/Reverse for 20m forwards then backwards at maximum 15mph.  Be V. V. interesting to hear the outcome of this case. I am a sceptic when in comes to BCA. 

[David Horgan 564]

It will be a NO on that one for sure , 

Be three weeks down the road too before you hear anything so get holding your breathe , then your just three weeks later doing anything about it . 

Assured reports are just pure extortion money , just times x 25,000 cars by the charge and see where the money involved is  , its why they wont stop it . 

[oldmarcus 22]

On 8/14/2020 at 8:03 AM, Highlinev8 said:

Photograph the listing before you bid on a bca car.

 

THIS.

Before I bid on any car, or any auction in fact, I print and save the full details on the screen into a PDF file; then if there's any changes, I have a date/time stamped proof of what it said.

I have a plug-in extension in my browser to convert any page into a PDF file, it's been very helpful when things go wrong - generally with the usual suspects.......

Edited August 26, 2020 by oldmarcus