My God we will be refunding people for loose valve caps next .
Cruise is broke , Just mend the bloody thing , Not difficult is it , happy customer then , all this stuff about how its described and was it this that and the other in the sales advert and whats on invoices is piffle .
Cars are not perfect , they break , Fix the problem asap and jobs done ,
OMG mr customer , how unfortunate , don't worry we know how to put that right , remember 99% of the whole private population of car users and 40% of traders think its complicated , just assure them its easy and they are going to get it fixed .