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Showing content with the highest reputation on 06/27/19 in all areas

  1. 1 point
    Thanks for all the replies. Recently I bought a car written off category N. The issue was a front bumper and wing dents. Do I need to have a certificate as a car mechanic to fix another wing and bumper? Because this is an easy fix and a lot of men can do it, unscrew some small wing and bumper bolts and all done. Cheers
  2. 1 point
    good luck quoting the line - it is fit for purpose (the purpose being spares and repairs) and of satisfactory quality..... the reality is it will be fit for nothing, certainly not for being used for what it is - a car. the law may seem harsh on this subject but its there for a reason, and i'm of the opinion its a good law, selling cheap un-prepped cars as seen to the public is not good business and is touching on bad ethics, when all is said and done, the difference what you net on a banger between selling it to the trade or selling it publicly is simply not worth the hassle to a bona fide trader, the solution is - sell better cars, earn more money, sleep better.
  3. 1 point
    Having gone out of his way to educate us about CRA while providing a recent case example,LawJaw might not appreciate this enquiry. ( too put it mildly).
  4. 1 point
    There is no legal requirement to give a warranty to your customers. Consumers will be covered by their statutory rights under the Consumer Rights Act 2015. However, a question we get asked a lot – who or what is a consumer? The Consumer Rights Act 2015 has made it clearer as to who constitutes a consumer and therefore who attracts the full range of consumer rights. The definition of consumer is: “an individual acting for purposes that are wholly or mainly outside that individual's trade, business, craft or profession.” This means people buying vehicles to use as a taxi or for their work as a self-employed plumber are unlikely to be seen by the law as a consumer. Special rules also apply to customers buying from a public live auction where the normal rules are ‘sold as seen’. In most other transactions with a dealer, the individual customer will be entitled to their consumer rights and any attempt to deny the customers those rights are likely to not end well for the dealer. We know some dealers will sell a vehicle for a reduced price in return for a “no warranty” sale. However, warranty or not, that customer will still be entitled to rely on the provisions set out in the Consumer Rights Act 2015 and so any discount given could end up being just the starting point for a reduction in profit on that sale. A recent reported case in Cornwall demonstrates how it can go really wrong. A dealer (not one of our members of course!) was selling cars he’d purchased as ‘trade/spares and repairs’ on to customers while posing as a private seller in a deliberate effort to try and deny the customers their rights and so avoid any comeback. Trading Standards got involved and the case ended with the Magistrates dishing out a 13-week suspended sentence in addition to an order to pay compensation to two customers to the value of £1671.50 plus an £80 victim surcharge and prosecution costs of £2500. The above really demonstrates the consequences of getting it wrong as it can not only cost money but can also lead to a criminal record.
  5. 1 point
    My God we will be refunding people for loose valve caps next . Cruise is broke , Just mend the bloody thing , Not difficult is it , happy customer then , all this stuff about how its described and was it this that and the other in the sales advert and whats on invoices is piffle . Cars are not perfect , they break , Fix the problem asap and jobs done , OMG mr customer , how unfortunate , don't worry we know how to put that right , remember 99% of the whole private population of car users and 40% of traders think its complicated , just assure them its easy and they are going to get it fixed .
  6. 1 point
    my weekend car has cruise i wouldnt live without it your customer is telling you the same was it advertised anywhere as having cruise control? was it asked during pre sales agreement frankly if its got the controls on the wheel im sure you would try it on your pdi or on the way to the test station,if it didnt work then the sales invoice at the bottom notes to customer cruise doesnt work why create problems/ refund move on or they will probably lba you ,i would dont care if its 8 years old sorry your a motor trader not someone tatting from home flying by your undies not true this though is it unless brought to customers attention you would need to advise customer of this fault or presumption comes in remember your the knowledgeable one here
  7. 1 point
    Of course you are , cruise isn't life threatening is it , just fix it , tell em its a car with 5000 moving parts and 2 miles of wire , not the perfect mechanically made thing that they conceive it is , lucky for them it went when it did as now they haven't got to fix it have they . Buyer remorse so take control .
  8. 1 point
    Mr Parkers guide has been back today Tells me now that the whole trade have got it wrong and we should follow Parkers as they have been around for years So you have found others at the same price then i ask , Yes he goes but they are the same as you "greedy " I told its him that's he's the thief trying to steal £1500 from my kids inheritance and go and ask Parkers to buy him one . His reply was Parkers don't sell cars PRECISELY my friend , its a comic like i told you If you deliver free its a deal then he went . NO pal I sold it yesterday But its still on your site , yep sure is , left it there just for you and parkers to educate your selves with the correct price I just love it when that happens
  9. 1 point
    Have you seen how many adverts there are? And have you seen how small a local trading standards operation is? And have you seen big the raft of other shit they have to deal with is? Thats why.
  10. 1 point
    Others will explain this far better than me, but you don't have to provide a warranty at all, it's optional. It's in addition to the customer's legal rights (CRA) You cannot get away from the buyer's consumer rights, and you can't get them to sign those away.
  11. 1 point
  12. 1 point
    hi mate, apply for a FCA number, its worth its weight in gold. close will then help you out. we get brilliant finance cheques everymonth from both close brothers and blue motor finance
  13. 1 point
    We haven't really been stocking them for 18 months now, they make up 10% of stock at any one time at most. Saved a bloody fortune in prep/repair costs but it's very location specific. We're in an area with lots of stop start traffic, lefty green council, it's rare people commute more than 10 miles...makes no sense to be selling oil burners for us. If we we're in a semi rural or commuting town then i'd be the other way round.
  14. 1 point
    What about when production of diesel cars stops altogether, and the price of used ones go up in value.... can we claim from the customers?