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Depends on the customers really. If they’re whining and moaning just refund them and sell it to someone else. If they’re whining now, when you’re effectively replacing bits of the car to save them from doing it, what will they be like when they do take the car? “The clutch doesn’t feel right” or “it’s making a funny noise” or “I can hear it at night crying it’s in pain” You’ve planted the seed that something is wrong with the car and that’s what they have in their mind now. Technically they haven’t taken ownership so they can’t reject it but I don’t think this is about technicalities it’s about a business decision for you.

Appreciated thanks. As said i’m not looking for cheap or freebies but i’m keen to put the car in the right hands first time and not end up chasing shadows and losing fortunes.

Nice one.....I was correctly described as an IT dinosaur last week.Mind,I have to say there are quite a few ‘special needs’ traders on this forum.....all very inclusive.

Don't. At the grand old age of 50 I'm going the other way, getting out of the motor trade. For more constructive advice, I'd do a forum search. I'm sure this subject has been covered before

well I'm 40 so, 41.

FFS, refund them yesterday !! Imagine what is going to happen if something else sh!ts it's pants on their Hols, they'll want compo, mountain rescue, hire car, 4 poster hotel suites etc etc etc. And I can't believe you fitted a Clutch without doing the Concentric Release Brg, jeez, I did that once when they first started with them, next week i was doing it again, never ever will I not fit a 3 piece kit these days

If they’ve not yet accepted it I’d ASSUME a private punter has every right to back out of a deal? You have to get it fixed anyway so go ahead with the repairs & see what the customer’s attitude is at handover time.

Don’t be crazy, you aren’t BMW, neither are you Vauxhall.

Good advice from EPV.

My application has been accepted, pretty quick really, about 2 weeks overall!

I always found 123.reg very helpful they have a live chat feature you might be better of speaking to the people who do it for a living.