My local NatWest is like this. Originally 5 tills then 4, 3 now its just two cashiers and some awful machines that never work. Although there is now a large reception desk like a hotel with two ladies always sitting there txting their husbands and fending off customers trying to jump the queue; and a floorwalker asking if "you wouldn't be better off using the machines instead of queing".
Banking used to be a good job, back in the day only grammar school kids got jobs in a bank. But now it seems to be mostly sales driven, with my own branch having two mortgage/loan advisors sitting there waiting for customers pen in hand. Sad