Warranty Companies " Who do you choose " total loss of faith

[Mislead 0]

As a small independent dealer, who only buy cars with low ownership / mostly of them low mileage with Full Service History ( Pref by the the Franchise dealer )

We have been using Warrantywise now for over 3.5 years ( Rep over the phone ) we like the ease of issuing the warranty live in front of customer, we do profit or up sell policies.

We promote Warrantyise who's mission statement by Quenlin Wilson"" no quibble, best used car warranty provider "" etc..  We have very low claim rate ( Green light as they call it )

However recently we had 3 Abs related problems, 2 on Minis and one on a Micra.

The 1st Mini was bought buy a solicistor, who had a AA inspection prior to buying it, that problem was fully resolved !

The next car a Micra, l bought from a friend, they never had a problem, just 22000 miles with full nissan history, sold it to the local takeaway shop, as guess what, it went wrong ! ( i guess i shouldn't  sell to people you know )...WW wouldnt payout out, as said the repairing garage didn't follow instructions, however i had to cover the cost to save face.

The last issue, was today, i bought for my daughter a Mini One a few months back with full Mini Service history, an over age stock from a Mini main dealer car, it was prepared to main dealer standards etc..

My daughter has gone to Uni, and hasn't learnt to drive, so i decided to sell it, it had been standing a for a few months.

I sold it with full confidence, bang bang bang history, the young man had it a month, and then received a call on friday from his father, an unpleasant man..

He dropped the car off Sunday night a 6pm ( suppose to be here at 12 ) 

It had christmas tree lights on.... never seen anything like it to be honest, radio on/off / steering wheel hard to turn / every light possible.

Not for the normal garage i use.. so booked in to a specialist..

Receive a call a few hours later from them to say its the DSA Control Unit... i provide the repairers with my customers details.who then contact warranty wise

A few hours after, they respond after receiving by e mail its full Mini service history from the dealership i bought it from, to say its missed a brake fluid change in 2013. I said regardless of whether done / not, his is a electronic failure part..nothing to do with brake fluid...

Im now hitting a brick wall, they semi agree a offering, under half of the cost, however won't pay for a mini part, but suggest a named provider... i rang them this evening, to me told they only re con, gave them OE part no, then told we don't recon these..

After receiving some gesture of goodwill, if a part cant be found cheaper elsewhere... are they likely to pay for a main dealer part... so mentioned we don't get many complaints / issues..

Going forward, who do you use....

 

 

 

 

 

[Steve92 80]

I thought the abs control until on minis was reasonably common just like it is on BMW's and vag cars .... Have you tried Ecu testing for repairs ? 

However I think all warranty companies take your money and do everything to not pay out. You could try the " if you don't pay up I'm going to change warranty companies" and see where it gets you.

[Wood235 36]

Firstly add up all the warranties you have ever paid for.......

then add up what the warranty company has ever paid out.....

subtract the second from the first............

what figure have you got? ......

yes, there is a profit !

thats why we stopped buying warranties 10 years Ago!

we want their profit aswell!

yes you may make a bit from upselling but it's better to have it all in yr control & mend as and when required!

 

 

[Rory RSC 596]

Regardless of history I just put last service only in the warrantywise portal on every car. 

 

You out should get some good will out of them if you kick up a fuss. 

[Cornish Guy 45]

Make a complaint to the ASA. All warranty companies are the same!

[jamslug 91]

Regardless of history I just put last service only in the warrantywise portal on every car. 

 

You out should get some good will out of them if you kick up a fuss. 

We use warranty wise. But we only use it if the customer wants to pay for it. Else they get our standard 3 month 3 k in house warranty. RS , you have a point. By putting full service history it doesn't become cheaper or doesn't benefit us in any way. I am going to start putting last service only. It seems that they love using the service history as a get out clause. 

[Rory RSC 596]

Exactly makes no difference to price. Just another excuse to not pay out.

we have had a few disputes with them on parts they should cover.  

We are switching to self administered policies once I get a chance to sort it. Amount we are spending with them is mental. Almost 10k in 3 months. Saw no where near that back.

[Mislead 0]

Thank you for all those quick responses... I've emailed WW last night..see what they come up with....If i continue to use them, l'll just do the last service, as mentioned.

Other thing, they have this Single claim limit £XXXX ( Ave 3-5K) claim rate, so the customer automatically there covered regardless of the fault.... one other thing to mention, when my customer dropped the car off, he gave me his Warranty welcome pack / letter..

Paragraph 1, Welcome to warranty wise to the customer..

Paragraph 2 , Mileage.. its important that you provide us actual mileage / please check and advise ( Ive no issue with that as do look at actual mileage)

Paragraph 3, Your Supplying Dealer has provided you with our GOLD policy, with single claim limit of £3000 ( in this case ) and a garage labour of £x inc vat...

BUT THEN STATES AFTER THAT... PLEASE NOTE: as this is a dealer supplied warranty, the level of cover may not be the same as indicated on our retail website.!!

Then they go on to say, Upgrade to a higher level, or extend warranty..... i always offer the highest level of cover available for the car i list, with ave £50/£75 hourly labour rate..

I know there a Service and maintenance warranty provider, and self funded, why do they mention its a dealer supplied warranty?? Any Thoughts

 

 

 

[Phil H 124]

IMO this is just a get out clause as you probably pay a fraction of the price for your warranty's as they would charge the retail man if they bought it direct from them. I really would consider doing your own warranty's in the future and just put an amount per sale into the pot for any comebacks, say £100 - £200 per unit, unless you're really unlucky you'd probably have quite a lot left in the pot at the end of the year.

[jamslug 91]

You could use their quoting system and cover levels ? Their portal works out the best level of cover available and also the premium which I think varies with make and model . So you could charge the customer their quote and supply them with the level of cover warranty wise supply?

[Mislead 0]

We roughly sell appox 100 cars a year, so a very small, therefore i like the ideal of a 3rd Party warranty provider, takes away some of the pressure, as you've introduced a external company ( Until you a case like this ) 

We've been selling cars between £2-20k max, I'm thinking about just selling cars up to £5k, they seem to be moving quicker, and only buy cars you can fix easy !( if that exists)

[JKG 16]

I'm currently with Warrantywise and had my first claim 2 days ago for a wheel bearing!

 

They approved it without any problems, however this was rather inexpensive so I can't comment on how they would react to bigger issues.

[Econimotor 15]

Hi Mislead

Selling 100 cars a year if your warranty cost are say £85 per car for 6 months = total cost of £8,500 per year have your customers claimed that in warranty claims in last year? if not you may be better looking into your own warranty. I am keeping a close eye on mine at the moment. But I dont use the above mentioned company. Also appreciate that using outside warranty provider takes some of the headache away and some customer prefer outside warranty as opposed to in house.

Anyone else have any thoughts on warranties ie Lawgistics in house warranty as this looks like a decent option.

Jim

[Rosemotors 31]

I've never been so glad to have a warranty company on board as when I had a Peugeot 307 Auto suffer a catastrophic gearbox failure on the way home. 

I was very lucky. I had just serviced it and there was a BCA mech report when I bought it so I could prove the fault wasn't apparent at POS. They sent an engineer out to look at the 'box once stripped and they paid up to the claims limit.

That company was Centurion Warranties. I'd recommend them based on this claim alone. I've had to leave them to go with RAC (I want their branding) but it was with a heavy heart.

[sk 4]

we use autoguard and they are very good for us,have used them for 3 years and to be honest i dont think i will change as they seem to payout on everything that is put through...from window switches to turbos and gearboxes....worth a phone call in my opinion

[GreenGiant 287]

Fwiw, we used to use AA Warranty (RAC as was) but, when they refused to pay out on a gearbox because we hadn't put enough business their way over the previous 3 months (seriously. The Ts & Cs of the policy were apparently irrelevant) we quit them and have been with Car Care Plan's Autotrust warranties ever since. Outside the scope of FCA too which is a bonus.

[Mislead 0]

WW still messing me about, eventually agreed to 1/2 cost of what the specialist ( estimate is )so,  now 5 days later, Ecu now been sent to Ecu testing,by us, based in Derby, They WW don't give to hoots about time frame for customer without car. absolutely F s**t  customer / dealer service... take it or leave it attitude... they now go f, themselves........ AFTER THIS..