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regards being salty and toxic, well its no wonder really is it because - you work for skoda which is one of the best franchise's to work for - good growth and decent wages, yet you slate your employer and begrudge them profit even after they have invested in you and employed you for four years , you also state you source stock from facebook and the like, in other words you are selling junk on the side, that's fine but yet you also claim you want to give great customer service but you are asking about warranty issues after you have started selling so i'm guessing you currently offer zero cover, you have even asked about trade insurance so i'm guessing you have none even though you mention you have / are already selling cars so you are in reality already taking the p*ss. so when one of your customers you claim you are going to look after rings you with a problem during the day - do you answer the phone at work and take the p*ss out of your employer or ignore the call and take the p*ss out of the customer? nobody begrudges someone trying to improve themselves or their lifestyle, find the right ethics and you will get all the help you need on this forum from a bunch of nice folk who are happy to help and know what they are talking about, you will probably have gathered by now the trade hate nothing more than people not paying their dues or not doing the job right hence the broad spectrum of comments you are / will be getting. note - above comments are just an opinion - but based on what you have told us.

The business wasn’t incorporated or registered as an auction. It’s nature of business is car sales, just like ours. They cannot negate consumers rights just because they call themselves an “auction.”

I wouldn’t worry about losing that deal.Anyone paying in full on a credit card has got ‘nowt’ and you could be storing up future problems for yourself.We have always chased them.

still waiting for that 350m for the NHS mind.

BCA is bending over to the vendors , brown nosing all the way , Vendors have taken over the running of the sites , this is where the problems are coming from regards car parking for us traders . Vendors want to keep us away from viewing and listening to the cars in my opinion and buy online , add up the online fees 40,000 cars at online buyers charge , min staff needed , No cafe to run , cut down on girls on the windows taking payments and eventually no need for expensive auctioneers either , Vendors made BCA notts build new halls so supermkt buyers didn't have to walk from one hall to another so they spent a cool million putting two new halls back to back to keep the powers that be happy . they cant just be happy and leave it as it is , each new generation has to interfere . Next generation will wonder why its not working , and reinvent a new system of lets invite traders to bid on site again , we could even put a thing called the auctioneer on a stool to take bids Funny world isnt it