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Very true. We often forget how hard it is for a customer to find a decent example of what they’re looking for.

If you have got to the stage with a customer where you are negotiating price most of the time they have decided they are going to buy the car and are just after discount for the sake of a discount. Most customers won’t walk away from a car for the sake of £200, as Rory says hold your ground if you know your car is competitively priced.

You have to show them who's in control here.

Yesterday we had the classic but we’ve seen one cheaper and the tablet comes out our car £4290 53k the cheap example £3690 79k By my reckoning that makes ours much cheaper

These auction house inspections are fucking shit.

Who folds first. Need to be good at reading people in this job. If you are a bad sales person try to become a better one.

I thought it was just me. A cold caller has an 08 80K mile petrol Megane CC painted by Ray Charles. He thinks he’s trading in gold dust. He claims he’s put on new brakes, brake pipes etc. for the MOT. It books at something like £520 Average money. He values it at £1200, I say “Provisionally £600 ASSUMING IT’S ALL GOOD, THAT MEANS 100% OK” & tell him to go & sort his finances out. When he leaves I quickly check the MOT history. It has 4 months MOT on it & the brake pipes/discs etc. we’re replaced at the PREVIOUS MOT 20 months ago! Fucking bullshitters, if we dealt like the public we’d be up before the bench.

For an internet trader like me it’s dickheads’ day anyway, weekend punters aren’t really my bag. They always seem to either have “others to see”, need to “think about it” or find some alleged issue to give them an excuse to walk away - basically tyrekickers not ready to buy. Any business I do is sometime during Mon-Fri.