Dealer Auction do not give two-hoots about us buyers. All they are interested in is keeping their dealer network happy.
I have been with them since day one, and can categorically confirm this: I have, on many occasions collected a car and it’s been totally mis-described, and DA is totally uninterested.
Boring example follows: on one occasion I went to collect a four year old Fiesta. Two trains and one taxi later, I get there and the car is a shed. The rear wheel arch is missing and jagged metal left.
They only pictured the good side and put. ‘D’ on the diagram for the offending side. The Dealer Principal wouldn’t even come out of his office.
I left disappointed and got back in another taxi/ two trains home.
Car was relisted agin, without any modification to the listing. I rang DA, sent them a picture of the damage. Nothing happened.
This is only one example of a handful examples, but, to be fair, most are quite hourable and you get to know the good ones.
DA (like Autotrader) don’t care about us, and we’re unimportant/ two-a-penny.
Sytners have a rating system, but, even the bad dealers get top money for everything..