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Sales tips and closing techniques? that's for the franchise big boys and the shady supermarkets with their suits and their Pendle trained, admin fee, lava hot coffee, I'll ask the manager, throw in free car mats tricks who don't care what car they put someone in as long as they hit their target. Balloons, big wavey men, bunting and boots open? - maybe 20 years ago but the car is 90% sold before the buyer turns up in my experience these days. they usually come for a specific car they've seen online and as everyone above has already said if you handle it right, test drive and don't pressure people, people buy the car - that's not the hard part, that's 10% of the job. not sure what you're paying £65-£70 per car on stationary, think that's my stationary budget for the year. are you literally gift wrapping each car? if you're the owner operator of a small dealership theres no such thing as regular hours, its 24/7 but I employ 2 people in my sales team and they're fantastic. they work alternate weekends between them, start at 10 and are still here most night at 6-7, depends on how busy we are. we have live chat and that's always on and responded to within minutes. we ditched shirts and ties about 5 years ago and have some nice branded uniforms, cargo pants, polo shirts and fleeces, buy in bulk with a range of colours and the guys love them. its all common sense tbh. people aren't stupid in my experience and can spot when you're coming on with any sales techniques - we had someone in at the weekend, they looked at Q5 S line, lovely car, £25k, they went away to look at another at local Audi main dealer but came back and bought ours, they said they didn't like the pushy sales person who didn't really car about them - nothing wrong with the car. that's where we win, as small independents we can give so much more than some of the big boys by NOT being your stereotypical dealer

Totalcarcheck Mark, you're welcome

Local to me, nice to see consistency in their quality of adverts and responses: any fiannce enquireys please call do not email price is fixed theres no discount for cash ‘This car is am exclusive of your looking you prob no what there all about , these are very rare because they are expesnive bui;ds, good quality lots of attention to detail , exclusive trucks are done properly and are for people who appreciate the finer thimgs in life‘

I’m a homer too. I deliberately want to set the tone of professionalism and grandeur before someone arrives to see the car. The first thing I do is explain that I do not have a forecourt via choice, as car sales is an internet business and also they are expensive! But that doesn’t make me any less of a dealer, I still offer part ex, warranties, finance etc and I carry all the correct insurances. But, you didn’t come here to talk about me, you came here to see this xyz.... No one cares about you being a home dealer. They care about the car.

Dont worry about a review. Its a chance to show what you do well when you respond. Include information such as your minimum tyre depths you work to, your comprehensive workshop checks etc. as long a syour reply is calm and professional, it is more likely to win you business than cost you business.

Well as he's coming down your way ask him if he'll mind bringing the car with him in case you win the AH. 2 birds, 1 stone and all that

I thought it was my fault Mark, bought a lovely 120i Cab 2 weeks ago on a glorious day and its not stopped raining since!

Ebayer; Hi would you consider selling the van for trade price? Also does it have full service history? My response; Hi, you want me to work for nothing AND you’re also fussy about service history. You don’t want much, do you? Thanks & good luck,

Hi Simon, Welcome, you’ll get upfront unbiased help here. We are a friendly bunch always here to help. Cheers Simon

Who the hell would replace a 6mm tyre? Does he buy a pint of milk, drink a 1/4 then chuck the rest?

That would be more than I would do. I'd inform him about the 14 days relating to the finance not the rejection of the car for spurious reasons and advise him he signed a PDI confirming the tread level of the tyres are acceptable. He could easily swap the tyres over for ones as bald as a coot and drive the car back saying they are below 3mm if you entertain him.