ExCouncilJobsworth 27 Posted January 29, 2019 Anyone recommend a decent warranty company for a home trader? Warranty wise i hear are gold dust... I mean rubbish Share this post Link to post Share on other sites
Nick M.K. 574 Posted January 29, 2019 23 minutes ago, ExCouncilJobsworth said: Warranty wise i hear are gold dust... I mean rubbish All warranty companies will refuse most claims so all of them pick up bad reputation over time. Share this post Link to post Share on other sites
MrC 142 Posted January 29, 2019 Why do you feel the need to give a 3rd party warranty, I used to stick to the customers consumer rights, dont count on a 3rd party warranty to pull you out of the shit. 1 Share this post Link to post Share on other sites
Area 51 33 Posted January 29, 2019 1 minute ago, MrC said: Why do you feel the need to give a 3rd party warranty, I used to stick to the customers consumer rights, dont count on a 3rd party warranty to pull you out of the shit. I'd a agree with this, just put something aside each sale to cover "silly billies"... Share this post Link to post Share on other sites
Arfur Dealy 823 Posted January 29, 2019 2 minutes ago, MrC said: Why do you feel the need to give a 3rd party warranty, I used to stick to the customers consumer rights, dont count on a 3rd party warranty to pull you out of the shit. Very true Mr C. I can also see the benefit self warranting for the cost of a £5 booklet. Share this post Link to post Share on other sites
ExCouncilJobsworth 27 Posted January 29, 2019 6 minutes ago, MrC said: Why do you feel the need to give a 3rd party warranty, I used to stick to the customers consumer rights, dont count on a 3rd party warranty to pull you out of the shit. I thought it would keep the hassle and agro to a minimum with silly billies. What's the bare minimum you'd give? Share this post Link to post Share on other sites
justina3 518 Posted January 29, 2019 I found very early on once a silly billy has been mishandled by a warranty company they soon become screamer billy. Dealt with right early on the silliness can be dealt with. Share this post Link to post Share on other sites
MrC 142 Posted January 29, 2019 I learnt the hard way, Punters have a "Warranty" and are under some kind of illusion its a cast iron guarantee that their cars fault will be fixed regardless. They get brought down to earth very quickly when the warranty co wont pay out because of _______. Then your already irate customer is back on to you screaming blue murder. I found life easier to stick to the word of the law, No more No Less Share this post Link to post Share on other sites
Nick M.K. 574 Posted January 29, 2019 32 minutes ago, Arfur Dealy said: I can also see the benefit self warranting for the cost of a £5 booklet. Out of all the hundreds and sometimes thousands (not often!) of pounds I spend on each car these £5 are by far my best investment in customer satisfaction, customer service, legal cover for the customer AND importantly legal cover for me. Share this post Link to post Share on other sites
It's me 615 Posted January 29, 2019 dont offer a warranty unless asked ,then as said if you want then give them a lawgistics warranty they've gone up though ive just looked better blow the dust off mine then Share this post Link to post Share on other sites
ExCouncilJobsworth 27 Posted January 29, 2019 11 minutes ago, boring dave said: dont offer a warranty unless asked ,then as said if you want then give them a lawgistics warranty they've gone up though ive just looked better blow the dust off mine then I thought by law you had to? Share this post Link to post Share on other sites
Arfur Dealy 823 Posted January 29, 2019 1 minute ago, ExCouncilJobsworth said: I thought by law you had to? NO. The term "warranty" is a guarantee in ADDITION to the consumer rights. https://en.oxforddictionaries.com/definition/warranty Too add, a warranty could solely be breakdown recovery in the event an alien, more specifically ET from the movie farts on your windscreen and cracks it, all other scenarios are EXCLUDED..... Share this post Link to post Share on other sites
Firefighter Wash 1 Posted January 29, 2019 (edited) If you are not required to provide a warranty, how long can the customer exercise their consumer rights, I sell cars normally around 10yrs old, surely they cant come knocking in 6months asking for stuff? Edited January 29, 2019 by Firefighter Wash Share this post Link to post Share on other sites
EPV 631 Posted January 29, 2019 9 minutes ago, Firefighter Wash said: If you are not required to provide a warranty, how long can the customer exercise their consumer rights, I sell cars normally around 10yrs old, surely they cant come knocking in 6months asking for stuff? Actually it’s 6 years in certain circumstances. Best you read the CRA or at least the relevant parts. 1 Share this post Link to post Share on other sites
have a word with the wife 299 Posted January 29, 2019 9 minutes ago, Firefighter Wash said: If you are not required to provide a warranty, how long can the customer exercise their consumer rights, I sell cars normally around 10yrs old, surely they cant come knocking in 6months asking for stuff? best keep putting them fires out then 2 hours ago, ExCouncilJobsworth said: I thought by law you had to? which law ? if you explain clearly and politely that there consumer rights are far better than any warranty, you wont have the hassle of " i thought that would be covered" and the endless headache, don't even consider saying 1 month engine and box, its so open to abuse, do you want to protect yourself or make your car seem more attractive is the question, to protect yourself, then service pdi, mot, to make your car more attractive then have a usp..... 1 Share this post Link to post Share on other sites
BHM 994 Posted January 29, 2019 3 hours ago, MrC said: I learnt the hard way, Punters have a "Warranty" and are under some kind of illusion its a cast iron guarantee that their cars fault will be fixed regardless. They get brought down to earth very quickly when the warranty co wont pay out because of _______. Then your already irate customer is back on to you screaming blue murder. I found life easier to stick to the word of the law, No more No Less +1. Plenty of my cars are 8-10 yrs old. The last thing I want is for my customers to think they’re getting main dealer service. 3 Share this post Link to post Share on other sites
CCC 31 Posted January 31, 2019 On 29/01/2019 at 7:09 PM, Nick M.K. said: Out of all the hundreds and sometimes thousands (not often!) of pounds I spend on each car these £5 are by far my best investment in customer satisfaction, customer service, legal cover for the customer AND importantly legal cover for me. Any chance I could send you £5 to get an example? Share this post Link to post Share on other sites
It's me 615 Posted January 31, 2019 21 minutes ago, CCC said: Any chance I could send you £5 to get an example? if you are that tight why not photostat a warranty book you find in a car you have for sale failing that go down a scrappers and have a route around beware though if looking in triumphs or something that trunions and dynamos cut no ice with trading standards if you exclude them (winky winky my emocons arent emoconi) Share this post Link to post Share on other sites
Nick M.K. 574 Posted February 1, 2019 Warranty is over & above the consumer rights. Consumer rights only protect the buyer for faults present at the point if sale. Warranty will also cover NEW faults up to a specified period or mileage limit. Give them a £5 warranty, you will not be much more exposed if you do. CCC, pm me your address and I will send you a blank booklet. Have a drink on me instead of sending me that fiver :-) Share this post Link to post Share on other sites
andymc1973 199 Posted February 1, 2019 they think they are getting a free maintenance plan as soon as they hear warranty 1 Share this post Link to post Share on other sites
It's me 615 Posted February 1, 2019 30 minutes ago, andymc1973 said: they think they are getting a free maintenance plan as soon as they hear warranty i find that whatever you give them they always want more so give them jack unless you have to i tell them straight they have cra and i abide by it the ones you want to deal with understand impecably the ones that come in 3 's and dont want paperwork but want it cheaper never get anywhere with me,done the job too long...... see Share this post Link to post Share on other sites
CCC 31 Posted February 1, 2019 7 hours ago, Nick M.K. said: CCC, pm me your address and I will send you a blank booklet. Have a drink on me instead of sending me that fiver :-) Thanks. Appreciate the drink, I'll buy you one sometime. I suspect you're not that far from me (MK) Cheers Share this post Link to post Share on other sites
Arfur Dealy 823 Posted February 1, 2019 I've always been dead against warranties, but I have become enlightened of the benefit of a basic self warrant, you can advertise "complimentary warranty", but only cover what you would be responsible for anyway with the added caveat that "wear n tear" is excluded... It makes complete sense. Not on bangers though...... Share this post Link to post Share on other sites
justina3 518 Posted February 1, 2019 Just looking at the lawgistics sample booklet just wondering what people put in for claims limit ? do you use a percentage of the cars sale value. Share this post Link to post Share on other sites
andymc1973 199 Posted February 1, 2019 i have someone twittering on about headlight bulbs ffs Share this post Link to post Share on other sites