What about the good punters

[trade vet 703]

Can we hear about some good punters for a change.The ones who are pleased to see you and rely on us and those who thank you for selling them or fixing their car.

 

 

[EPV 631]

They exist! 

I had a young lad come all the way from Shropshire to me (Kent) to buy a Black Edition Audi. He’d paid a deposit on seeing the video and photos and was literally coming to pay the balance and drive off. 

The test drive confirmed his enthusiasm for the car and we drove into town to visit a bank to complete the financials as his online banking wasn’t working. 

I drove the car back and 30 years from my door the eml went on! 

I drove it straight round to my local garage and they plugged her in. Oil pressure switch was the guilty party. 

Punter was completely fine with all this, was happy to drive it home, take it to his local garage, get a quote and get it fixed and I would pay the bill. 2 days later it’s sorted and he left me a 5 star review. 

 

*30 yards*

[Mikey360 68]

I had a lovely couple buy the mini off me last week, left a heafty deposit and travelled all the way from Dorset to Corby! Said they loved the car and were extremely pleasant to deal with.

[Mark101 536]

I like all the customers, regardless of their behaviour.  It's only the time wasting best offer brigade that really get my hackles up.

Sold 6 this month, all genuinely good folk.

[justina3 518]

We have lots of repeat customers, I am always reminding the staff when things wrong now is our time to shine, show the customer why they paid that little bit extra get the car in get it fixed cleaned and keep them informed and you can turn a fault into a repeat customer and down the pub food story. 

 

[Rory RSC 596]

Had a very lovely young family buy an Audi Q3 off me recently. 

After a couple of days called to say brakes grumbling a bit at the rear. Had passed an MOT fine but probably a combo of wheel acid and standing about killed them off.

Suggested they come back and if I agree I will change them. 

Duly came back as agreed and after we changed the discs and pads FOC while they had a coffee locally they were on their way.

Actually sent a text message thanking me later that day. Stood out because we rarely if ever get a thanks in person let alone afterwards and last week they left a 5 star review. Genuinely nice decent people.

[NOACROSS 414]

I always say that you tend to only remember the screamers.  Most punters are nice and normal (ish).  Things often change if something goes wrong "That car you sold me....'

[It's me 615]

yesterday

speaking to a very nice chap and i told him i only like to sell to people i like as it cuts down on the moaners

he said well i hope you like me because i want to buy this car

yes i said i do like you and we did a deal

i honestly try not to sell to people i dont like because you just know that if they arent nice today they wont be any better tomorrow

[Dan W 57]

24 minutes ago, chief runnin bee said:

yesterday

speaking to a very nice chap and i told him i only like to sell to people i like as it cuts down on the moaners

he said well i hope you like me because i want to buy this car

yes i said i do like you and we did a deal

i honestly try not to sell to people i dont like because you just know that if they arent nice today they wont be any better tomorrow

Well said, had a gentlemen last week say to us..... I am a very hard man to deal with not easy to please so you had better be prepared, I am quite well known for being difficult amongst you dealers.

Oh ok Sir.... well I think we wont have any difficulty with you as I don't believe we would want to sell you a car if you are like that.

he was actually stunned by this answer haha


other than him this week. most very pleasant this week.

Edited May 20, 2018 by Dan W

[NOACROSS 414]

That's brill!

Yeah I'm often 'The Sales Prevention Officer' too.  I've said it before and I'll say it again - if they're a pain when buying, they'll be an arse afterwards.

[MattR 177]

I'd class most of my paying customers as good punters. Had one back in on friday who had bought a car from me a couple of years ago and said the reason he came back to me was because when he had an issue with the last one after a couple of months I got it fixed for him with no hassle. Nice to hear from a customer that doing the right thing by them does (sometimes) count for something.

I think people generally respect you being open and honest - we all have a scumbag every now and again that spoils your day, but if you avoid selling t**t magnets, you tend to avoid the t**ts.

[Ocsltd 133]

12 minutes ago, Matt Reid said:

I'd class most of my paying customers as good punters. Had one back in on friday who had bought a car from me a couple of years ago and said the reason he came back to me was because when he had an issue with the last one after a couple of months I got it fixed for him with no hassle. Nice to hear from a customer that doing the right thing by them does (sometimes) count for something.

I think people generally respect you being open and honest - we all have a scumbag every now and again that spoils your day, but if you avoid selling t**t magnets, you tend to avoid the t**ts.

Well said.

[metcars 397]

So I'm curious, what are the 'twat' magnets you avoid?

(expects a long list of cars, that everyone will add to, eventually including every production car built in the last 20yrs)

[justina3 518]

35 minutes ago, met said:

So I'm curious, what are the 'twat' magnets you avoid?

(expects a long list of cars, that everyone will add to, eventually including every production car built in the last 20yrs)

DIY mechanics no matter what you say to the customer they will always listen to there so called expert mate. who knows fudge all about anything other than how to be a smart ass

 

[Grantlfc81 88]

sold an a4 convertible today, up for top money. customer bought a car from us last week, really happy, introduced his friend today, viewed our website and rung up and said ill have it without seeing it. picking it up later today as all prepped and ready to go.

very rarely they are this good. so glad i spent the extra hour with the previous customer.

[trade vet 703]

3 hours ago, met said:

So I'm curious, what are the 'twat' magnets you avoid?

(expects a long list of cars, that everyone will add to, eventually including every production car built in the last 20yrs)

When I think about it apart from Saab’s ( but not convertibles) over 8 year old so called performance novelty stuff with several owners.What historically springs to mind,Lotus Cortinas ( crap cars,awfull punters),through Escort RS,Volvo T5,Impreza,Peugeot 406 coupes,and best of all Sierra Cosworth ( drug dealers had to have them to maintain their credibility), can’t think of any current ones  but there are plenty of twat punters for most stuff these days.

[NOACROSS 414]

For me it’s VW and Audi buyers of any type. Civic Type R’s etc and anything sporty if I can help it  

I always price high to help avoid the idiots as I think if you’re cheap you attract more headaches -but maybe I’m mad as it clearly impedes  the number of units we do a month  

I like Saab cabs though, but again, price high, stick to low mileage, owners and good spec in general (not just with Saabs)

[andymc1973 199]

Renault Sport buyers and their timing belt questions

[Arfur Dealy 823]

Twat magnets... are we talking a cretins choice.... horrible buyers.... ? 

[Mark101 536]

I avoid anything Vauxhall

[justina3 518]

The front of some people never fails to amaze me got offered a fiesta last week sv57mtf never had an mot issue we where told the dvla database tells a slightly version of events 

[EPV 631]

11 hours ago, NOACROSS said:

For me it’s VW and Audi buyers of any type. Civic Type R’s etc and anything sporty if I can help it  

I always price high to help avoid the idiots as I think if you’re cheap you attract more headaches -but maybe I’m mad as it clearly impedes  the number of units we do a month  

I like Saab cabs though, but again, price high, stick to low mileage, owners and good spec in general (not just with Saabs)

Sold 3 Audi’s recently, all lovely people and left great reviews. 

I don’t believe certain cars attract twats. There are twats everywhere, sooner or later you will end up with one. 

[justina3 518]

I do find VW buyers tend to ask more stupid questions than the guy buying a ford, i cant think of a time a ford buyer asked me did we use genuine parts on a service.

[grant8064 219]

We don't stock anything sporty, Type R, RS, VXR etc. rarely ever black SUV/4x4 stuff, usually nothing over two litre unless it's come in chop...helps narrow down the demographic we have to handle.

Weirdly I find the sub sub sub prime ones the easiest to deal with round our way, most seem grateful to be getting into something half decent and, touch all the wood in the office, don't scream. 

I've cursed it now!

[metcars 397]

1 hour ago, justina3 said:

I do find VW buyers tend to ask more stupid questions than the guy buying a ford, i cant think of a time a ford buyer asked me did we use genuine parts on a service.

Sounds like BMW buyers who insist on buying cars with BMW history but are happy to cram it full of cheap pattern parts as s p/x?