Steve92

It's that quiet I'm having to type things to see if you are all awake .........

http://www.bmwvin.com For BMWs although if you ring customer services they will tell you, they will also confirm the P11d price should you need it.

We sold a Z4 at the weekend and a ML i collected monday sold yesterday, i've got to take that to the shipping company tomorrow. Currently 4 sold and gone, 3 with Deposits waiting to go. Phone is quite, email is quite ....

Has it turned into a graveyard yet ?

Jamie, I think it crops up on the occasional Black Edition Audi, we had an A6 where it listed things like black trim, Bose etc as extras but these are standard equipment on the black editions. Otherwise its very useful.

Spec check isn't always 100% accurate is it ? It also has some quirks where it list them as options when in fact they are standard equipment - usually black edition Audis

We have just sold one to Cyprus .... I'm taking it to the docks on Thursday.

We have had quite a few TT's and only 1 has had the exclusive line white/black interior, everything else is like a coal store

In all honesty we would take it case by case, however i cannot think of an instance where someone has turned up and not liked the car.

For us we nearly always take £500, in some instances we take more such as if a private plate is involved. So if someone put down a deposit over the phone, turned up and the car wasn't as described then we would refund £500. If they turned up and didn't like it then it would be between £0 and £500 that we would refund. If they failed to show then they would get between £0 and £250 (depends on circumstances) If someone arrives at the showroom, puts down a deposit but its subject to finance approval and they failed the credit check then we would refund the £500 If they visited the showroom, test drove, agreed a price then changed their mind we would refund £0 to £250 depending on the costs and time involved. A couple of instances for us, someone put a deposit on a car, we allowed them 2 weeks to sell there car, at the end of the second week we called to find out how they were getting on, they hadn't even advertised it ... we gave them another week..... then they dropped out, in fact it was near to 4 weeks and in that time we had lost sales and the stocking fee had consumed most of the deposit. Another one was a Scirocco, a deposit was placed over the phone, on the test drive they wanted to test the cruise control to which I replied it didn't have cruise control ... they got the full deposit back and I now read every advert to make sure auto trader doesn't do something stupid - even though there is a disclaimer.

They could, if they win i guess is down to the court and if you want the hassle. A deposit is is the intent to purchase on behalf of the customer, however it should be reasonable and cover reasonable costs.

https://www.gov.uk/taking-vehicles-out-of-uk/for-12-months-or-more I think your right in what your thinking, the actual shipping part and the paperwork that goes with it will be something different. Are you shipping it or is a customer arranging the shipment ? I'm assuming the car needs to be in the customers name and then it gets exported, you couldn't export it while its in the trade or thats what i would assume. The country where the car is going will need to see it in the customers name (just like taking a car outside the UK) so the new owner will need to do this.

Ours are all ready to go, it wasn't so bad but at the minute we are changing stocking companies so the stock is our own. The one that's started the query is a 20k car that we have £500 deposit for, the rest is px and finance, so in this instance asking for more probably wouldn't help. It will be 2.5 weeks before they collect. I'm going to write something this morning that we will hand out to everyone that puts a deposit down, I'll probably go with £500 holds the car for 7 days 50% for 7-14 days (or whatever the customer will use as a deposit if finance) 100% 14 days plus obviously the aim is to get the car gone not take the customers cash, all deposit is refundable if they drop out with the exception of the first £500) that should cover depreciation,costs incurred, lost sales etc.

The Russians have best price, what's your best price for cash ....

Try dealing with the Turkish, we sold an ml to one brother and bought the other brothers a5, two sets of bartering and I felt like I had purchased a rug at the end of it. Actually they were both really nice although I always wish I could speak there language so I know what they are saying

Ok, so at the minute we tend to give 7-14 days but it seems fair enough to restrict that to 7 days but we do need to put that in writing. We do refund distance selling deposits if it's not as described, that just stops them from not turning up. We also refund deposits if they fail the credit check when applying for finance. Our deposits are pretty much £500 every time. i think I need to write up a new procedure and hand it over or email it when ever a deposit is taken.

If a customer puts a deposit on a car what would you consider a reasonable amount of time before they collect it ?

I think it's 4 sales so far this month, only 9 calls from yesterday until this morning. Very few emails and the ones we do get are part exchange enquiries for 1.2 corsa's against a Nissan GT-R

I follow them on Facebook, they give cars away and have Timmy Mallet advertise for them

I'm expecting the weekend to be quite what with the Euro 2016 starting tonight.

Has anyone done the free SAF course ? I'm on page 78 of 203 and need to give my eyes a rest !!

Excellent Jim, I'd got the rest, I spoke to the FCA last week and they also mentioned on section 6 it could also be an inclusive/exclusive VAT on the commission, so if you received £100 inclusive of VAT in section 1 it would be £100 but in section 6 it would be £80 - that was the impression i got from her. Its funny how they don't want to know how much you have put on finance only the number of cases, the commission and the turnover.

I'm just looking at FCA reporting and trying to pull together the figures for the reports but on section 2 of CCR007 "Total revenue (including from activities other than credit-related activities)" Is this- Total sales figures for the reporting period (lets say sold 10 cars at £10,000 each = £100,000) Total sales figures less amount financed (10 cars sold but each one the customer borrowed £5000, £50,000 from sales £50,000 from Finance =£50,000) Total amount of credit (the amount financed =£50,000) Or is it something else, originally I thought it was the amount financed + commission received but i've now confused myself.

It can help prove that at point of sale there were no issues with the car, whats up with the car ?

I would say you the dealer, will the warranty not cover it ? Did the dealer miss it or has the fault just developed.