umesh

smart SKY ads can be targeted, was talking to them earlier this year as they were possibly thinking of joining the IMDA ! Very cleaver stuff and getting more affordable as such. Having another meeting with them soon to see how they maybe able to help the small/independent dealers with value for money advertsing. @Mark101 "days in stock" is so consumers can use that against the dealers to bash the prices down !

I have whatsApp had it about 4 months, within two days sold a car direcly off it a guy sitting at the airport in Italy on route back to Manchester airport, 4/5 quick messages, flew into manchester drove to me and bought the car! ( Would have driven it away but wasn't able to do the transfer and came back on the monday ) which he said he didn't really mind. Had various other conversations and appointments made and sold off it. It's just another way for them to communicate and much better than live chat, which I also have. #everylittlehelps @noacross display on the mobile phone , quick eand easy to respond IMO.

Amazon, we all know the power of this monster and how we’ve all got to love it’s simplicity, quick click and it’s here. As we all know cars aren’t quite the same, new cars will work but what I’m so confused by is why would manufacturers want to supply Amazon, they want dealers to build new and very, very expensive showrooms to give customers the ‘buying experience’ and in the next breath want to supply cars via a third party. On the one hand they(manufacturers) want to push ‘home delivery’ and next about experience, an I missing something? Then there are warranty issues, where does the customer take the car to? Forgot the local dealer, who’s only too pleased to supply a free courtesy loan car and look after them!! lots of main dealers are struggling to cope with 20/30 bay workshops today, 2/3 week lead times, so how do they handle these sales. Some of us are already selling cars using ‘click and buy/reserve’ directly off the website, guess some of the buyers will love this but majority still want to visit/touch feel /smell before saying yes! Watching with interest.

Hi Kieran , Like everyone has said .. but this man always talks a lot of sense @David Horgan #fun and Enjoy what you do, if you'ev got a passion for it, you'll make it work...

Thank you @David Ayers ! Here to help and already already with The IMDA legal partners. #theIMDA

Spot on @Rory RSC everyone who was on the last IMDA Google Masterclass have lots more and positive reviews, glad you've booked Manchester , it will be another fantastic day! lots of stuff to learn and implement to help independents stand out even more.

Excellent David ! Great to read success stories out there!

AWESOME Rory and TeamRS ! Well done

100% agree!

DPF not a problem at least the facts are out there just in case others might have thought the same !

Ladies and gentleman the IMDA is definitely NOT closing !! The email that some of you may have ‘Mia read’ is “ The IMDA is closing the forum in its current format, the forum is old technology and not user friendly on mobile devices. We’ve been discussing for some time what to do with it and a few months ago we set up the ‘IMDA Facebook Group’ for members, this has been a massive success with lots more interactions as we thought it would! The email was sent to tell current forum members that the forum will be closing and suggest those not already on the FB group should do so or they will be missing out on all the conversations! The membership is growing everyday and we’re very proud of what we’ve all achieved in such a short time with exclusive offers for all IMDA dealers. The message was also to inform members of the new website which is near completion, again will be much easier to navigate to access important information and offers. www.theimda.co.uk Umesh

Used these for a few years for all the workshop gear! proefssional, quick and quality. Brookes (UK) Ltd, Union Road, Macclesfield, Cheshire, SK11 7BN Tel: 0844 209 6390 Email: kirstie@ebrookes.co.uk www.ebrookes.co.uk www.outdoorlook.co.uk Also use these Debbie Pranauskas Wear2Get PO BOX 3062 Stoke-On-Trent ST8 9AT Tel: 0845 873 7190 E-mail: sales@wear2get.co.uk Web: www.wear2get.co.uk

Excellent Rory ! Bizarre how it goes similar here last week not the big numbers like you but a busy week all from no where!!

Refund and move on ! not worth the hassle imho.

Just got to keep changing to the market conditions and having stuff that the big supermarkets don't have to get the margins.

Sorry just seen this DM if I can help with any info ! #BetterLateThanNever

+1 As I 've said for many years ! If it doesn't work - bin it ! its a 'choice'

Obviously the ‘call whisper’ is a major advantage as it tells us all instantly where the lead is from, I always ask too and it gets asked again on a feedback form that I give to all my customers. The magic bit that none of know is did the customer search Google then on to a classified platforms or a direct search on the platforms. Cost per sale from AT is getting a lot higher from many, many conversations I’m having with dealers, seems lots getting lot less leads/sales. Average per sale I’m begin told is between £150-£200 (some of the bigger players it may be lower) thanks @funnyfarm for numbers to share with us, that’s a massive chunk per unit and there has to be a way to bring that down. As @nick I had a sale a few weeks ago via FB Messenger but it was instigated by an advert on AT! Just shows how customers keep moving around, the reason was they were ‘checking ‘my social media profile’ and were happy that I as real !

Video's ! You're right many simply don't read what the ad says, I try to highlight the main features / selling points on the video and that definately works for me as many have told me they heard me say " xxxxxx " on the video! Pictures help to 'grab the attention' but it's bits of all that hep and not one thing alone.

100% agree ! All about attitude, I had major issue with BT 'mis-selling' me the phone system for the workshop, the saga lasted 4 months with headache and eventually they cancelled the contract and back on the old system, As angry as I was and annoyed I stayed calm and professional but expressing my annoyance at the whole situation. Because of how I was, it got sorted and even got compensation which 'allegedly' don't offer! 1st offer I rejected and ‘asked’ it to be reviewed and sure enough they came back! If I’d shouted from the start …. ! it would have gone horribly wrong! Great to meet you yesterday David ‘face to a voice’

@Rory RSC must remember to use correct ' Punctuation' !! !

Mainly German stuff, but need it for all general stuff in the workshop, looks like everyone is talking me into Autel, which I'd never come across before this thread! [ shows how little I know about workshop equipment } Where's th ebest plave ro buy Autel equip [ Hate eBay :)] Thanks everyone, this is great information you've all given me. PS Looking for a Technician / MOT Tester for the workhop if anyone knows anyone good looking for a job in stoke on Trent, if any of you know anyone in this part of the world!

We did have the Autoligic ( Old ) but last 12 months one of the lad's has his own Snap On which he's been using because he is more familar with it. Mainly German stuff, The two snap on one's I'm looking at are circa £7 & 9K but at circa £2k Autel that looks increadible value @Dave2302 and a vote from @Tom too!

They're loving the Snap On and that's what they are saying I should be going for , but it's all too easy for them to say 'that's the one' but they get blinkered and not fully aware of anything else which is on the market hence asking on here from those that have more knowledge of what is on offer, which may be better or less expensive or better value without getting ripped off.

Thanks Dave, it's a mine field and personally as I don't use it the workshop guys use it I'm never sure what's out there or what's the best for the job! The Snap -On looks awesome and a great story behind it all but already finding out about the DD for 'software updates' etc !! I'll check out the link and the model you recommend. Appreciate your time and knowledge.