EPV

+1. If I may, speak frankly, you have made a bit of a mess of this. Unless I have got this wrong, you have not done a properly worded pdi, you have not issued a properly worded receipt and you have allowed the customer to chuck various parts at the car and have whoever he wants diagnose the problem. If this went to court you’d lose, badly. It’s not just about proving the car is roadworthy. Put it down to experience, refund the bloke in full, apologise, try and save some reputation. Get the car back, fix the fault, sort your pdi and receipt policy/paperwork out and sell the car to someone else.

Same price plus some creative lyin....I mean, thinking.

About £700 for a 7 Car package.

I’m not one for grassing but that sort of thing makes me want to make an exception

You could do a lot worse than mimic what that fella does. Absolutely spot on digital marketing!

Yeah but you started in this game with 12 years under your belt. I’ve been doing it 3 months!

5, which was my entire forecourt. Not quite as grand as some!

I think you’ve mentioned a significant thing there as to why you sell twice as much as your neighbour and the cheeky bugger nicks it from you!

I actually sold it yesterday to some very sensible and realistic Romanian lads so i’m shot of it thankfully. I do like that lamp however, looks more classy than £23

I like your lamp. I’ll swap you a knackered mondeo for it.

I’d say your set of circumstances is preferable to having spare stock!

I think you’re being naive. “Petty crime” is a specialist subject for police these days. Serious crime is on the up and online crime is much more important it seems. As we all know the police love to target a motorist so i’d not be so confident that the police would be too busy to make an easy nick.

Hop onto eBay for a false moustache and cheap tickets to Paraguay

I may be sounding like a broken record here but surely it’s up to each individual to extract as much value as possible from AT? It’s YOUR business. YOU should be making sure the advertising is working for you and knowing how much ROI you get from each pound you spend with AT.

Prices increase. They rarely if ever go down. That’s the same for all businesses and services. If you don’t think it’s warranted then of course you exercise your right to take your business elsewhere. Personally I believe I get more from AT than they do me. That may well change when I grow larger and get more cars in! There are people making it work away from AT so nothing to say you can’t be one of them!

But it’s a business? AT is a business, not a public service we are “forced” to use. You either pay what AT want and utilise their business to the max, or you don’t. I wonder if 50% of your customers refused to buy cars from you until you reduced your prices by 20% how you would react? You’d probably just sell cars to the other 50% and cultivate new customers? So how it’s this different?

You could just cancel your contract with AT?

Can you respond to the reviews?

Sorry what’s that got to do with tax? Am I being vacant here?

No. Third option. Fill out the doc ref number. Pay by card. Wallop.

Just tax it. Take the doc ref nr from the green slip and do it online. Cancel the DD when you sell it.

To me, as long as I am getting value, the price is what the price is. Of course i’d like it cheaper but as far as i’m concerned, I squeeze every drop of value out of them. If you are someone who puts 15 photos up instead of 70, or doesn’t do a video, or makes an ad sound like a spec list, or don’t use the tools to find out what sells well in your locale, then you are leaving a lot of value on the table. As I said mate, you are making it work outside of AT. Power to you, I just can’t ever see me not using them. I get just as much out of them as they get out of me.

2nd best post! I’ve seen plenty complain about AT’s prices, like they are some sort of public service. The same people who charge as much as they dare for their cars. Its a business they are a business, like all of us. They charge what they can. You pay it or you don’t and good luck to both sides of the fence.

+1. Power to those that manage without Autotrader but you need to fish where the fish are. The majority of the fish are swimming around Autotrader. Fact.

There’s one person that benefits from that mate. BCA.