EPV

Air conditioning bombs work magic.

I’d rather go skint than sell to a cretin like this.

Nowhere near your experience but I valet my own cars and find ancient French fries, coffee stains, dog hair that looks like it’s been stitched in etc. You think, if that’s their car what are their homes like?

I would have fucked him off at the first opportunity. That being when he was late for his rescheduled 7pm appointment. That was his second appointment effectively. I don’t tolerate people like that. It’s the 21st century and people can contact each instantly. Ring him and tell him you would rather sell the car to someone who can act like a decent human being. If he’s trouble now what do you think he’ll do when a bulb on his sisters car goes?

Couple of questions; Do you rub down at all, to key for the paint you’re about to apply? Does the paint have an adverse effect on the brake discs or does a good old “Italian tune up” solve that?

A very good strategy. Also a very good strategy.

My main dilemma is the place I get my trade prices probably won’t be able to get me booked in for a week. So I either delay getting the car up for a sale or get my smart repair bloke who can do them tomorrow and I can have the car up for sale by Tuesday. He can repair scuffs but a colour change is a bridge too far. I’m leaning towards getting it up for sale ASAP and if I have no bites after a month do the wheels to see if that does the job. What about repairing the scuffs, on the rim and spokes?

Red car black wheels is a no brainer. Looks superb. So what would you do if you were me, given the “ old man” market is the most likely target audience?

Nick, I've got an 09 XF 2.7D, Ivory Leather, lovely metallic mid-grey bodywork, it's a right gem. 72k serviced every year. Can in part ex at £900 below book so I have a little bit of room to add value. I'm torn between refurbing the wheels to a factory finish (silver alloy etc) or going with a gun-metal grey or even darker. It will look great but... You talk about adding value which I believe in and it doesn't always mean I can sell the car for more it may mean I will sell it quicker and save on my overheads etc. Given the spec, age of the car, likely buyer etc, am I wasting my money? I can get all 4 colour changed for £260.

Well done on the sales, which ones did you manage to get rid of and what did you do to make the sales?

Depends on the car. For example, two of mine; e320 cdi Estate, dark grey 18” alloys. Factory colour all day long. RRS, dark grey, 22” alloys. I’ve got it booked in next week to have anthracite colour change, they are currently in need of a refurb and they’re black which I think looks shite.

It’s under the “common sense” section sir....

"Drives well" You mean you got in that? The only thing that would be going in that heap would be a cement mixer and wheelbarrow

Pretty much this. Write to her, refusing a refund on the grounds that the fault is currently undiagnosed and that a rejection and refund would only be forthcoming if the fault is confirmed to be a major fault. Re-iterate your willingness to repair the issue at your cost or provide a refund on the receipt of an independent report from a qualified mechanic. Then ignore her until she either fucks off or allows you access to the car/provides a report. One letter, end of.

Presumably to inspect the carpets for fag burns and rips

Nice! I can probably use my imagination to fill in the blanks!

Indeed, hence “certain faults” but I felt I was preaching enough for one day

Forget getting finance commissions because you aren’t set up to provide finance. Your customer will need to get his own finance. I feel a bit daft telling someone who worked as a sales exec for a franchise this but; 1. You will need to be FCA registered to deal with the likes of MN and CB. 2. You cannot tell your customer you can offer finance because, unless you are FCA registered and set up with a finance house or, an IAR for a third party broker, you can’t offer finance. So definitely do not take a customers details and pass them on to anyone (GDPR) and to avoid any entanglement with trading standards don’t put on your website you offer finance because they MAY visit you randomly and they MAY take a dim view of false advertising. As for your 530d, it’s up at £24k, which of course will take longer to sell than a £5k Corsa or Fiesta. Logically, as a rule of thumb, the more expensive the car the longer it will take to sell

With respect, I think you could do with reading the CRA. You certainly do NOT have to give anyone a warranty and your legal obligation to carry out repairs to certain faults is 6 months not 3 months.

What happened when you took BCA to court TV? I assume you won?

Have sold 25 cars this year, one wanted it on finance. They failed to pass.

Is there any particular reason you spent a small fortune (and are looking to spend a bigger fortune) on that pile of old shite?

And walk on water I expect

And the receipt pad.

http://www.lawgistics.co.uk/warranties#sthash.7puL24KJ.dpbs