MattR

that you are happy to discuss the price in person when they have looked at the car with you. If they arent prepared to come and look, there really is no point in going any further.

I'll agree with Airvidox. Used it on thursday, overnight so longer than the 8 hours the product recommends, still a slight chemical smell but certainly no other odours. Just make sure you dont have a test drive booked in it just after youve finished, the car will need a long airing to get rid of the chlorine smell!

11152.68?? how many cars is that??

Something to say Uzzy?

Uzzi seems to have gone quiet! I'm sure its because he's doing his VAT calculation. Mark 101, love the calculation, maybe that should be added in to the 'how to be a dealer' guide?

If the service history and dvla mileages stack up as you suggested in the first post, then surely that is the more likely mileage? entirely possible there has been an input error at VW.

24 emails on xmas day???!! Wow!

But still want a discount when its priced great. Like the family who are with me now.....

Well, you learn something every day. I cant see he is entitled to request payment for work he has authorised without your say so. But, with the info given (its not something ive ever thought about before as I only sell cars from my car business), then logically the CRA 2015 does apply as you are a business selling something to a private individual. Bit harsh though. If he has requested a rejection and refund, then do so if there is a fault with the car. what makes him think the timing chain needs replacing? is it a garage scaring him? Or has he had a warning light come on? He seems determined to get his money off you for the service, is it possible a mate of his with a garage has given an estimate (for work which isnt required) which is roughly double what the customer thinks is what you 'owe'him from the service etc in the hope you'll go 50/50 on this estimate?

A dent can happen at any time. Maybe before it was bought, maybe after. Has he gone too fast over a speed hump? Run over something like those left over bits of tyre you sometimes see on the motorway? His mechanic mate not put it on a ramp properly? the list is endless. No rejection in my book.

I'm surprised you haven't had many ask about finance already. I'd imagine many of your middle class punters are strapped to the eyeballs in Mortgage and credit card payments. Make it very prominent in your ads. They will be borrowing it from somewhere. you may have had some clues so far. A credit card deposit and 'collect in a few days' (so they can sort the loan out.). just sent a car back that was on PCP 'because they never own it' and now looking at a 3 year old car with you. not got a company car any more, get an allowance instead.

I know we all sometimes end up with a car from a known source without a v5, but a car from Joe Public without a v5? Thats nuts. You should absolutely insist that the customer applies for one before releasing the car they are buying. It costs them £25 (i think). And if you then let the car go without having the reg doc for the p/ex in your hand make sure you have something to ensure they have a reason to bring it to you such as a deposit. How do you know he hasnt done a log book loan that morning? or if it even belongs to him? I had a customer have to do that this week, but their swapper was a 2007 peugeot 206 worth £100. Still made her apply for the log book. I sold her the 206 and she's a regular so I knew I'd get the v5 when she did, but still told her if I didnt I'd be driving it past the speed camera down the road and she'd be getting the ticket. she rang the dvla on the thursday and received it the tuesday after.

type in a northampton postcode for your location (if it lets you) then put a distance of say 5 miles. PITA but could be a workaround?

Ah. think i'll read the post properly next time. opticians appointment due me thinks.

Matt 910, if you dont have the car anymore, why do you care?

That background is fine. I would think that having the car a bit more zoomed in would be better so it occupies more of the picture would be better. Is the fence yours? if so, could you put a business logo banner on it?

That would surely be a cattle dog?

and one of them just rang up (2.28PM). 'Hi I rang up earlier about the Mazda, google maps says we will be there in 29 minutes' Me - 'sorry, as I said, I have to close at 3 today'. He sounded genuinely miffed. 'Oh. But we want to have a look at it' Me - ' I did explain earlier, i have a night out booked with my wife. And I'd rather disappoint you than her. I'm sure you understand.' When are you next open? Monday. Right, time to go and lock up before a tyre kicker gets in - I think the rain has washed away my enthusiasm today!

they'll enjoy looking at it through the locked gates!

Not my favourite question! But just had 2 calls in quick succession asking the same thing (first ones of the day). Especially as this evening I'm actually out with my Mrs, so finishing at 3 instead of 4. Explained that I'm leaving at 3 today, come what may, as I'm out with the good lady. 'but I wanted to have a test drive!'. And you can, just get on your way now (only local) and thats fine. Lets see if that happens.

was your explanation that it was the messer horn? Better to use these when they are in a position to jump, bang their head on the open bonnet, dislodge it from the bonnet stay and land on their fingers.

Whatever happened to green giant? Or Jamslug???

A remarkably specific circumstance for a hypothetical question.........

I'm sure the OP will be declaring all his profits in full to the relevant tax offices.

How on earth does a dealer 'walk away' from all that stock, in its day surely worth tens of thousands? I can, however, think of more interesting videos to upload on to the internet.