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Agreed,but you cannot just roll over,you have to try and come up with something to limit the damage.Its a nightmare scenario and JXB is only looking for some creative alternative suggestions ( like AD’s ) than just refunding the customer.I hope he comes up with something.

Correct BUT he was told it “is ULEZ compliant”. It isn’t. I think it’s worth trying to blag the customer but there’s no way this would stand if it went legal. It’s certainly worth trying to pay off the customer but if he’s having none of it then this a clear & brazen case of misrepresentation. No ifs or buts, it’s misrepresentation. I’ll sum this up; Just another case of a secondhand car salesmen misleading a customer.

It's not about who's responsible for checks, that is academic. The layman has asked the expert a question. The expert has given the wrong answer, the layman has taken the advice in good spirit and bought a product. That's all there is to it mate and all a judge will see. It's crap and a sign of the arse covering world we live in but men are no longer men and stand by their own decisions and responsibilities. The legal standpoint is clear, everything else is just down to how quickly and easily you can put this situation to bed and move on. Good luck.

It was probably off the back of a lot of customers travelling a long way to collect cars with £100 reservation fees on and noticing most people went ahead and most people were normal we took the gamble with deliveries. I'd take the money. Not a single car leaves here without payment in full. You want a look pop down we open 7 days. You want to buy its payment in full. It does tend to be confident buyers who choose delivery the trouble some ones tend to buy in person. Apart from a copper in edinburgh who recently bought an A6 and is a thorn in my side.