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It will read... ‘Excludes wear and tear’ lol

Send him a letter Keep it simple. Something like Dear Mr...... Following our conversation on 24/09/2018 regarding your daughters car. As you are aware we extended our 3 month warranty to 6 months at your request as a gesture of goodwill so we are more than happy to look at the car for you. However you are refusing to allow either ourselves or the repairer you requested we use previously to examine the vehicle. We will of course stand by our warranty should you change your mind. Although please note we cannot be held responsible for any damage caused by continued use of the vehicle. As for the matter of a refund. We are more then happy to meet our responsibilities under the CRA 2015. Please let me know which option you would prefer. Regards ...... Of course we know what “our rights under CRA2015 “ mean

All the practice writting letters to customers by the sound of it!

No offence taken.

LOL, shows my age, I always say "Battery Charger" when I should say "Battery Maintainer", and I always get reminded too

Professional lookers, knowitalls, chavs, motability, people expecting the moon on a stick (cheers James) for under £2k. Has the cambelt been changed on a chain driven motor. Penniless, greed, disrespectful, these cars are notorious for.... (why look then). Whole families coming to view, kids running around, have you got a toilet, need to check the insurance, how long have you been doing this. My family ringing me every single day asking me to do something for them (because being self employed means I have all the time in the world). People wanting to come to the auction and save a fortune.

Come on guys .. we're addicted gamblers ! I mean who in the right mind would buy cars which may break down , buy cars that may sit on the forecourt for ever , buy cars which we know depreciate .. do I need to carry on ! BUT we love it !!

Customers who say the car seems expensive for what it is, when you then ask them what evidence they base this on they just say dunno just is.

Follow the advice on here re written letters. It is time to stop calling him NOW.Cease conversation unless it is written. Send him an email detailing your next move. And be aware that if he ever traces this forum you have been less than complimentary about him. Never do that in a public area....

This is all classic of someone who has thought it through and has considered your every move. Don’t give in on this one mate. Don’t speak to him again till you have the full story. He knows you are young and vulnerable. He is gonna bully you until you do what he wants.

Motor trade is now very much a lottery ......................... To quote Fraser :- "Dooooooooomed, Doooooooooomed, we're all Dooooooooooomed" Go on then, how many of you young un's are going to ask "Who the fuck is Fraser ?"

Dear customer, I was surprised to be contacted by you regarding the new issue on the VW Polo after we rectified everything your specialist previously noted and at great cost to us which exceeded the limit of our warranty cover. This new issue was clearly not present at the point of sale (otherwise the specialist would've picked it up when he last worked on the vehicle) so may I suggest you get in touch directly with them as issues not present at the point of sale and not covered by extended warranty fall outside the realm of our responsibilities as a supplier of used vehicles. May I take this opportunity to thank you once again for your purchase and for your business. Best wishes. Selfy trader