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Even morally and legally sometimes you are somewhere in the middle. In this instance I would have it back and if a part had failed after this limited timescale then I'd replace, maybe asking customer for a contribution if fitting a new part - usually then everyones happy and you are not massive out of pocket. If they really felt this was unfair we'd probably replace at our cost and draw a line under it. But I sort of disagree with the same service for every car, whether new, £150k, £15k, £1,500 or even £250? I just don't think thats fully feasible and obviously you have to expect a much more 'used' product subject a lot more wear and tear towards the bottom end of the market (imo).

Wholeheartedly agree with Jim, £1000 to some people is £100,000 to others. If its breaks, fix it and most of all look after your customers. Customer service is the biggest issue in this industry, and its easy to see why we have a problem when there are people telling customers to F off and ignoring messages/problems. I say get the car back, check it over / get it checked over by your mechanic and go from there. Its not the problem thats ever the problem, its how you deal with the problem.... I had an X3 31 days in, DPF clogged - Wear and tear on a 12 year old car with 110,000 on the clock. Nope, I got he car back ( 200 miles ) sorted the problem and delivered the thing back myself to ensure I was happy with it. A £3000 car, but to these people they'd saved for years and it was a big deal to them.

no he's got shut of the cat though

Mr C,you appear to be having a bad year with merchandise problems.Without being diplomatic,may I suggest it could be down to the buying or your business model and not the punters.You must know that this job consists of lousy margins,long hours and plenty of aggravation/stress ,it always has done.Get this car in,sort it out,things will get better.Good luck.

Found a small bag of skunk in a PX years back , I took it home and got the Mrs stoned, then ate Caramacs and crisps and drank lemonade all night .

Sorry but I have to agree with Jim on this. Fix it and move on, hoping nothing else gives up until the warranty expires. How long was the warranty period? Get the car back and fit a used one from the breakers, it won't cost the earth and they might even put another sale your way if you've nice about it. I don't think it's worth the grief