Willoughby 15 Posted April 17, 2018 Just got a 35,000 miles 2009 Merc at the block with no service book, its not my usual thing, I have some old MOT's that confirm the mileage and they are done by Merc dealers so i suspect it may well have a Merc History - which would be very nice...Spoke to local Merc dealer who needs V5 in my name before they can help, looked at Merc online and think will have same problem - anyone know if their is a route around this..... Share this post Link to post Share on other sites
NOACROSS 414 Posted April 17, 2018 Try another Merc Dealer. I’ve always got info out of them. Especially if you suggest they just blank out the last customer’s details. They usually just read it out to me. Date of visit and whether it was a service or a recall plus mileage. I then mock up a nice looking A4 printed sheet with the info and dealers number etc. Share this post Link to post Share on other sites
David Ayers 171 Posted April 17, 2018 Not tried it with Mercedes, but I usually say if I purchase a service book from you can you fill in the stamps. No issues with data protection there. Share this post Link to post Share on other sites
whitestone679231 113 Posted April 17, 2018 try another Merc dealer, its usually a digital service book so just ask them to confirm when merc has seen it etc, I found my local dealer to be very accommodating but I guess if you get a growler on reception who hasn't had her weekly hump she may be unfriendly.... Share this post Link to post Share on other sites
andymc1973 199 Posted April 17, 2018 try the press office via twitter Share this post Link to post Share on other sites
Anglo9 26 Posted April 17, 2018 Mercedes are a real pain in the arse about this , but if you scan in a purchase invoice as well as the V5 and email it to customer services they do normally come back with the history ...or as mentioned keep trying 'till you get a friendly dealer . best of luck Share this post Link to post Share on other sites
Arfur Dealy 823 Posted April 17, 2018 Why oh why have they adopted digital history...... It totally puts me off buying a Mercedes. Some cars have a book, some come with a print. But what if its been serviced outside the dealer network.......... Why deliberately abolish the ability to continue the provenance of a car once its left the dealer network.. Share this post Link to post Share on other sites
Stalker 180 Posted April 17, 2018 (edited) 2 hours ago, Arfur Dealy said: Why oh why have they adopted digital history...... It totally puts me off buying a Mercedes. Some cars have a book, some come with a print. But what if its been serviced outside the dealer network.......... Why deliberately abolish the ability to continue the provenance of a car once its left the dealer network.. Aftermarket workshops can add to the history, I’ve seen prints with Halfords auto centres etc on. We advise customers to keep invoices. However gdpr will abolish this too. Apparently we are to redact customers details from all service history moving forwards. Edited April 17, 2018 by Stalker Share this post Link to post Share on other sites
It's me 613 Posted April 17, 2018 the block exemption was supposed to stop this Share this post Link to post Share on other sites
BHM 994 Posted April 19, 2018 Had this with the local Ford Dealer a fortnight ago on a Galaxy. Once I’d emailed them my auction receipt & log book they confirmed by email the service history they had (NOT old invoices - just the details). Unfortunately I’d almost wasted my time - one service only with them Share this post Link to post Share on other sites
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