Nick M.K.

There! You said it. Perception. The warranty gives your customer the exact same peace of mind. It's the exact same product. A sheet of paper with boxes and clauses, signed by someone authorised to sign it who makes a certain promise. A PDI can get thrown out in small claims court just as easily as I can say "This is not a covered component under the terms and conditions of our limited warranty". Spend the fiver, give them the peace of mind. Give them the bragging rights (because all other rights they still have anyway) to tell their wife or a brother or whoever asks them: "Yes, the car I bought does come with a warranty, it was a genuine dealer that I bought from, highly rated as well." It's all perception. Sorry, we hijacked this topic titled September. My September is OK. Not exceptional but I was away until the 7th and my first sale did not happen until the 18th. 4 sold, 3 on finance, 2 more on the go and 1 finance decline. Oh and one deposit refunded because I genuinely think my prospective buyer was crazy. Among other things he wanted two keys (2009 Merc), we have both but one isn't working. He said to him this was the end of the world.

That's exactly the debate. If you do offer a warranty that period is defined. Even though a clutch is a w&t part I would also replace a failed one. If however you don't offer a warranty how long can the customer reasonably expect you to help (if at all)... +1, no debate there. For a customer like this I will invalidate the warranty due to "unreasonable behaviour".

If I was offering £14K electric cars (it's mainly retirees that have bought them so far by the way) I would go broke. Mine are 17K and 19K. Nearly sold one yesterday but his VW Beetle 1.2 TSI p/x was in deal-breaking condition.

I know that different things work well for different set ups, mine is very similar to both James and Simon, a one-man-band, a dozen cars, I don't rely on video as much but I get a lot of finance interest in my stock. Each and every finance company that set me up asked "Do you offer a warranty" so I had to start offering it if I was to get the finance deals. After paying WarrantyWise for a couple of years (average of £150 per car per 3 months) I switched to the self-administered £5 per-car-per-3-months option and have not looked back since. In fact looking forward I think I'll start making revenue from extending my own warranties.

Just checked this last link, Caranalytics https://caranalytics.co.uk/, lots of useful free info, thank you for sharing.

I don't know why you and Simon keep repeating that mantra. We are not discussing a service-inclusive package here. We are not talking about maintenance at all. We are talking about the sudden and unexpected failure of a (non wear and tear) part which is supposed to last the lifetime of a car. An alternator or starter motors being a nice example. When a customer pays you a "Retail price" profit margin they have this expectation that if a part like that failed for a short period of time after their purchase you will have some responsibility to take on some or all of the cost. That warranty very nicely defines AND limits the time frame for this, the miles covered, lists the covered parts, even sets a price limit for the claims and leaves you a record for all this. How do you see a value in a PDI but can't see the value in this? Why don't you trial it selectively on just a few of your vehicles?

Just saw this short article by Lawgistics, an interesting read following the discussion about credit card payments earlier in the week: Chargebacks and their kangaroo courts We are starting to see an increasing trend where clients are on the wrong end of “chargeback” decisions made by weak individuals who will not stand up to consumer pressure. To clarify, a “Chargeback” is where a consumer complains to their bank about a debit card transaction alleging that they should be refunded as they goods purchased using that card are defective. Such chargebacks are not prescribed in law (unlike for credit cards) and so can be more easily abused. Especially in that banks – who provide the debit card to their customers – generally want to keep hold of them. So when they get a complaint about a car that has been purchased on a debit card it is very easy for them to simply reverse the deal and arrange for the monies to be returned – usually via the likes of “Worldpay” or “Elavon” (amongst others) who provide the selling merchant with their card machine. You would expect a car dealer to be given reasonable opportunity to defend any such allegations but they are rarely given much if any notice of the money about to disappear from their account on the back of a debit card based dispute as to quality of the goods. Even when Lawgistics provide overwhelming evidence to rebut the allegations, we find that the card providers pay little or no attention and find in favour of returning the monies back into the customer’s bank account. The point is they do not care about the fact that the consumer may be lying through their teeth but end up with a free car at the end of it. Now we are at the point of advising clients to actively sue the merchant provider for removing funds out of clients’ accounts when (we say) they have no legal right to do so.

+1.

Absolutely they do, none more so than the buyers of 10 year old 64k Miles or 8 year old 75k miles or 5 year old 127k Miles. £5 invested in a warranty goes a long way towards adding value to your product, your brand and your image. Almost as much value as the £2.50 for an HPI Check. The £5 you'd spend on a warranty booklet will also give you a great defence line against the "I've found cheaper elsewhere or privately" brigade... Give the warranty. You won't regret it. I know Simons says (no pun intended) not to but part of your profit margin comes from them buying an expectation. Give them a nice professional shiny legal booklet to go with that.

I don't know, I buy them directly from Lawgistics.

I tell them that all my retail cars come with a 3 month / 3000 miles limited warranty (30 days / 1000 miles on p/xs) which includes mainly the major mechanical components and that no used car warranty compares to a new car warranty as there simply isn't a manufacturer standing behind it. I give them a nice looking £5 booklet from Lawgistics which I promise you is worth every penny. Valid claims are very few and far between.

Sorry, can't help with that but Mr Trump will be happy to hear it :-)

Beat my BMW i3 collections from Leeds and Brighouse (195 miles): London to Leeds off peak train ticket (around 11am) - £13 The first 85-90 miles (on BCA electricity) - FREE The next 80 miles - £3 for a motorway electricity recharge The last 20-30 miles on BCA petrol for the little range extender engine - FREE

The numbers are straight from their Orders & Deliveries page on their website. They are accurate. The first two Singapore Airlines 380s were stored in France for a while, one just started flying for a Portugese wet lease operator. Numbers get updated monthly with new orders and deliveries, scrapped aircraft etc. They show thousands of planes that still need to be built (320s and 350s mostly) and it would take them approx 10 years to build them all. They have around 35 more 380s to build, another 5 years give or take.

I was close with my £110 then :-)

Not as quiet as Airbus.

I am no expert in aircraft production but I know how to pull a few figures quickly. I have attached them here, hope the formatting is right. The collapsing sales Airbus has a current order book (as in SOLD, all time) of 18812 aircraft of which 11397 have been made and delivered. This leaves around 7415 to still be manufactured (a small number of these orders will be cancelled or converted but they grow by hundreds in a year). Why would the good people of Airbus be anything other than very proud of this and need to "hide behind votes"... By Model A220-100 A220-300 A318 A319ceo A319neo A320ceo A320neo A321ceo A321neo A300 A310 A330-200 A330-200F A330-300 A330-800 A330-900 A340-200/300 A340-500/600 A350-900 A350-1000 A380 TOTAL Orders 123 279 80 1489 56 4770 4101 1800 1985 561 255 662 42 787 224 246 131 722 168 331 18812 Deliveries 8 34 80 1470 4652 356 1687 78 561 255 630 38 749 246 131 188 5 229 11397 In Operation 8 34 67 1443 4345 356 1665 78 237 75 615 38 728 134 130 188 5 229 10375

The return of Benji (bless him!) reminded me of my younger years in the trade and my mechanic that I've known for almost 15 years reminded me how little I knew then (he was the one that in 2004 explained to me the difference between a brake pad, a brake shoe, a brake calliper and a brake disc). I don't think it was until 2013-2014 that I really knew what I was doing although I have some doubts even to this day :-)

A chain is a chain isn't it... One single link breaks and the engine grinds to a halt. I am glad I am not employed in manufacturing or to supply a manufacturer or to provide them with services. What I will agree with is that for dealers in Wales in the North East buying cheap stock should become easier when owners begin selling en masse to stop the monthly payments. A Nationwide sales model with video, advance deposits and free delivery should ensure they have someone to sell that stock to.

See. They sold it before they even had a chance to pitch it. In fairness this is something that someone like ClickDealer or CAP HPI should have as an option to their packages.

Can I tell the OP what product I'd like PLEASE: An app for my phone & ipad, you point the camera at the car, it reads the reg number and pre-populates a PDI check sheet on my screen. The correct vehicle info goes on top with VIN, Engine number, Reg number, Date of first reg. Then some of the check boxes disappear from the PDI form such as Convertible roof, Clutch, Glow plug operation, Tailgate operation etc (on a petrol automatic saloon for example) and all I have to do is the checks and tick the boxes on my screen. Then I want to be able to send it to my printer, save the file in PDF form and also the possibility of the customer signing it on the device screen also. Would be nice if the app automatically pulls up the correct tyre sizes and tyre pressures for the model and a list with oil/fluid specs and capacities (Shell UK have a very nice database that works off VRM) Bonus points for the app storing a video and image files with each PDI. Bonus points for the app pulling the latest MOT information and including the advisory items in a notes section at the bottom of the check sheet. Bonus points for the app doing a vehicle recall check and giving me the OPTION to press a button and No outstanding recalls to be printed at the bottom of my PDI form.

50 mile test drive back from BCA - £10 (this also covers the delivery) New MOT - £35 As full as possible diagnostic scan on all major modules - Free (the scanner cost ££££ though) Ramp inspection with undertrays off at the garage while they are waiting for the engine oil to drain - Free (although the oil change labour is paid) Paint inspection with a paint depth gauge (just kidding) Wheels off inspection in the company that refurbishes our alloys - also Free. Lawgistics PDI inspection sheet and an hour of my time to go through everything: Priceless So £45 but in reality it's free among the dozen or so other jobs that get done.

Same here. No problem for years. Then an idiot recalled a payment, my bank returned it to him, I was way out of pocket and stopped taking them. Sorry, we don't take credit cards sir. Let me submit your details to our finance company and hopefully they are in a position to help...

As boring dave says the fact that you are doing it on a Credit Card already opens you up to Section 75 (Customer can recall the payment within 120 days and the card issuer automatically refunds them the money). I would refuse taking a credit card in 90% of cases with only a few exceptions (friends, repeat customers, people that barely speak English or Remain voters that are proud of their vote)

They call them PowerShit. Horrible boxes.