Arfur Dealy

Bastards. I used to have an agreement with BCA Bridgwater to keep all my stock in the far end car park. One morning about 15 of my cars had their cats cut off, Gypsies apparently and they did various Motorhome Dealers throughout In the same night... Thieving Bastards

No problem.

Twerp, I ask again.... What are you insinuating that I am doing wrong by saying "how do I get away with it" what exactly am I getting away with ?

Its a long story..... 100% Buyer remorse, she told me a week after buying the car she didn't want it and would I reverse the deal, I declined. She then made every excuse to try and get out of it.... She wrote to me claiming her garage had said the head gasket was failing and she wanted a refund, I told her to return it to me (as per the contract) and I would investigate and repair as necessary. She refused to return the car. I told my PDI's garage that I had a complaint of a head gasket failure and they went and collected the car themselves for their own clarity. There was absolutely nothing wrong with the car. After further investigation and speaking to her "garage" they completely denied saying they had told her there was a fault. They also said she was a nightmare customer. It was all a big fat lie......

Absolutely 100%.

Merc W210 E320 CDI’s used to be my bread and butter, until they all started to disintegrate.

Twerp. I sell older high mileage cars which have been prepared to a very high standard, all freshly mot’d serviced and independently inspected. Im honest, upfront and do the job right. That is my value. What I don’t do, is maintain the car for them, that is their responsibility. Sometimes customers need to be reminded to take ownership and responsibility. If you are saying adding value is maintaining the car for the customer, then you are absolutely right, I certainly DO NOT add value.

Twerp, What do you mean "how do I get away with it " & "Get away with what* ? I'm a lawgistics member, they are my big brother when and if needed. This was another buyer remorse case, there was absolutely nothing wrong with the car, it was a complete fabrication to try and get out out of the purchase.

It was essentially a controlling mother in law which spat her dummy out, she tried to bully me into a rejection. Dealing with these morons is part of the job, I'm thick skinned so its water off a ducks back now.....

Here's another....... Dear Without prejudice. On the 04/08/17 you purchased Nissan registration xxxxxx a 10 year old vehicle with an accumulated mileage of 105322 miles for the total price of £5790. The quality of the vehicle is to be viewed commensurate with its age mileage and price paid pursuant to section 9(2) of the Consumer Rights Act 2015. You were provided with ample opportunity to view and inspect the vehicle at the time of purchase, which you did to your full satisfaction. The car had been freshly MOT’d which included all the advisories. The car was prepared to an exceptional mechanical condition, over and above the required standard by the DVSA. Having carried out the required recorded pre-sale checks, including an independent PDI check which you have counter-signed. I am confident the car was of a satisfactory quality and fit for purpose at that point of sale and as such fully conformed with the statute of contract. The purchase invoice states clearly that you agree to return the car in the event of a Statutory Repair, you signed and agreed to this. In response to your letter dated 28th January, I can confirm that I asked you to return it to me following your garage’s accusation stating the head gasket had failed. I said as a gesture of goodwill I would have the vehicle inspected and repaired if it was my responsibility under the CRA 2015. After discussion with the independent specialist who PDI’d the car, they took it upon themselves to collect it and fully re-inspect it at their own cost. Absolutely no fault was found and your mother collected it without issue. I can confirm after taking legal advice, I do not accept your claim nor do I accept any liability. I remind you that the car is seven years past the period Nissan themselves would be prepared to give a warranty. “Wear n tear” and expected general maintenance is specifically excluded from the CRA 2015. It is your responsibility to take ownership for the maintenance and repairs to your vehicle. In addition, I attach a copy of a vehicle “Government Vehicle Tax Check” showing that following your purchase on the 4th August you did not tax the car prior to driving off, this is an offence. The fact is the car was not taxed until September, meaning yourself and your mother were driving it illegally, untaxed and therefore uninsured on the road. I more than prepared and willing to defend myself legally in this matter and if necessary advise the Judge / Magistrate of the above. I trust the above clarifies my position in the matter. Yours sincerely

No problem. Lawgistics https://www.ebay.co.uk/usr/lawgistics_uk?_trksid=p2053788.m1543.l2754

Ladies and Gents, below is a response letter to a severe case of "buyer response" who threatened all sorts, I didn't hear another word from him after this letter. It would be interesting if you have anything similar or great complaint letter replies to share..... Dear Without prejudice, on the 23/12/17 you purchased BMW 535D registration xxxxxxx a 13 year old vehicle with an accumulated mileage of 120599 miles for the total price of £4000, in return I purchased your car for £5000. The quality of the vehicle is to be viewed commensurate with its age mileage and price paid pursuant to section 9(2) of the Consumer Rights Act 2015. You were provided with ample opportunity to view and inspect the vehicle at the time of purchase, which you did to your full satisfaction. The car had been fully MOT’d by Coopers BMW Main Dealer just 335 miles prior to your purchase, it was given a complete bill of good health apart from the advisories which were pointed out to you. You were also made fully aware that the car required a major service as explained in the video and to you personally. You acknowledged the car required a major service and further maintenance pursuant with its age and mileage. Having carried out the required recorded pre-sale checks, including an independent PDI check which you have counter-signed, I am confident the car was of a satisfactory quality and fit for purpose at that point of sale and as such fully conformed with the statute of contract. You also acknowledged over the phone you really loved the car and the apparent suspension error message was as suspected a sensor failure for which I agreed to pay. You subsequently contacted me following the Christmas break to say your wife had thrown you out because she knew nothing of the purchase and she thought the car was a monstrosity and hated it. You acknowledged in writing that you would be willing to pay for any inconvenience caused and administration costs. I advised “buyer remorse” is not a reason to return, however I would be willing to accept it back as a Part Exchange and give you a reduction on the price of your car following its preparation for retail and once the registration documents had been received from the DVSA. It was at that point, both your wife and mother-in-law became aggressive and offensive to the point I had to put the phone down. I advised you I would help you but not deal with aggressive third parties. Following the meeting with Trading Standards on the 10th January I can advise you your complaint was not only unreasonable it was untruthful. There are two sides to every story and once I had told them the truth and given them the full facts they agreed I had fulfilled all of my responsibilities as a seller, they even advised me on how to deal with you and made me aware that I can equally complain to them about abusive phone calls and threats. In response to your letter dated 3rd January, I do not accept your claim to reject nor do I accept any admission of liability. You accepted the car knowing full well it was your responsibility for the expense of a major service and future maintenance and repair. Your purchase receipt forms part of the contract and you have signed and agreed to return the vehicle for inspection in the event of a claimed statutory repair or rejection. If you wish to return it for a statutory inspection, please call to arrange an appointment within 14 days. I will however remind you “wear n tear” and expected general maintenance is specifically excluded from the Consumer Rights Act 2015. I trust the above clarifies my position in the matter. Yours sincerely

The problem here is the OP hasn't done any checks prior to selling the car. That is totally irresponsible in my book, if you are going to do this job do it right, because those who don't give us all a very bad name.

There is no right or wrong so don’t be hard on yourself What’s good for you may not be for me. My approach is admittedly controversial but as soon as you ask for a deposit which is (fully refundable) if not as described.... you’ll hear their reasons to buy or the usual excuses. You are calling their bluff. I have absolutely no tolerance for time wasters. Genuine buyers only.

I completely sympathise. You either stay professional or tell him to leave. Me, I would of told him in no uncertain terms to be friendly or leave and that would have been within the first few minutes. I have no patience for idiots. This is one of the many reasons why I only appoint customers who have paid £100 upfront deposit. When they refuse, they tell you why, I’m waiting for the money, I haven’t sold my car yet, I’m just looking, I have 22 others I need to view first, I’m recovering from a lobotomy blah blah ...

LIKE

Without completing a new Mot and a signed PDI stating clearly the car must be returned for a “statutory” repair or rejection, you have left yourself completely vulnerable. He doesn’t even need to return it to you. You have no proof the fault wasn’t there at all the point of sale and you have no defence. Since the CRA 2015 it is absolutely essential to cover yourself with a new MOT and get a signed PDI with the correct terms. It might well be buyer remorse or age related wear n tear, but without you completing the correct pre-sales checks you don’t have a leg to stand on.

Absolutely agree, very good cars, just beware of the clutch otherwise bulletproof. I tend to get good PX's with them aswell

Exactly

Welcome Chris. Sorry to hear of the theft. Whether you make a claim or not, it would still be your responsibility to advise your insurance company of the theft at renewal. Claim for it.

I’m not saying you need to use EMP. You are advertising on a personal account, as a business you need a business account. http://pages.ebay.co.uk/help/sell/business/contextual/businessaccount.html

And the “Trade Sale” aspect doesn’t set a good example. You can’t have contradictory advertising, 12 months mot, drives great blah blah Trade Sale. It’s just wrong and sets a bad example. Also, the eBay advert isn’t on a business account. It needs to be on a business account.

They look very pointy to me........

Mark, are those pointy shoes you are wearing An hours mop and a bit of touching in would do it wonders... I would mop it, touch it the marks and re-video it with a positive but honest sales pitch.

I don't want to dampen the moment, but I hope your bank will accept a cheque made payable to Mr Mark..............