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Exactly that Mark, to be fair a lot of my Customers do apologise if they realise there wasn't a lot of fuel when they see the bill Oh man, them bloody remaps, I've recently had a bunch of Diesel Mercs with all sorts of issues, like trans shifts, cooling fans, ABS / ESP issues etc, I think there is some new twat in Inverness area doing 'em I'm certain some of these twats just buy a Chinesium KTag and then think they are a pro remapper 'cos they did their old Astra with it

I had this last week Dave, a customer with a Bmw x35D brought it in for a juddering on gear change when full throttle from standstill and lack of boost from first turbo, Started with a 26 mile range after a few attempts to replicate the fault i was down to a zero range. It infuriates me, it’s not the having to put fuel in it’s the time it takes to do so, ten minute drive then ten minutes drive back and ten minutes to wait in the que as it’s an m&s garage so always people doing their weekly shop. I feel like adding .5 hours labour to their bill for my inconvenience. x5 turned out to be a poor remap issue, reflashed it to original and it’s all good.

With cheapie punters from my experience there are generally three things that sour punters when looking at a car (although old 4x4 buyers are more realistic). 1) A reference to corrosion on the MOT. 2) A reference to an oil leak on the MOT. 3) The fuel light on at the start of the test drive. It’s ok if it illuminates on the test drive but if it’s on when they first sit in it they start whining like the rear diff on an old Vauxhall Carlton. (If selling a small car with 1, 2 & 3 you’ll have it ‘til the day you die ).

I'll tell ya wot boils my piss is when a customer brings a car in for work, often complex engine or running gear issues that need a lot of road testing, and the bastard light is on ................. I take 'em straight up our filling station, stick £50 in the fucker and add that onto my repair invoice with a photo copy of the receipt from petrol station

I use to get a duplicate but nowadays dont bother just print out mot status from online, if a customer seems unhappy with this i tell them to pop into our local mot station to get a duplicate. I know some stations will charge maybe 10 quid or so for this so helps if they know you.