JDM1983 28 Posted November 23, 2019 1 hour ago, Arfur Dealy said: How you work is your business, customers need managing though. Tell them to leave work a couple of hours early, if they want the car they will work around you. If you are happy to be flexible, then no problem. Good pointer, thank you! Share this post Link to post Share on other sites
Casper 272 Posted November 23, 2019 2 hours ago, MarkTVS said: I used to take them at anytime but now I don’t deal with the sales personally the other guys aren’t too fond of staying late unless there getting paid more for it. Funnily enough my fav thing has always been the buying Share this post Link to post Share on other sites
Rory RSC 596 Posted November 23, 2019 2 hours ago, Arfur Dealy said: How you work is your business, customers need managing though. Tell them to leave work a couple of hours early, if they want the car they will work around you. If you are happy to be flexible, then no problem. The ones who want to buy don’t mind taking an hour or 2 off. The ones who want to browse and just look wont. Share this post Link to post Share on other sites
JDM1983 28 Posted November 23, 2019 9 minutes ago, Rory RSC said: The ones who want to buy don’t mind taking an hour or 2 off. The ones who want to browse and just look wont. More valueable advice, thank you Share this post Link to post Share on other sites
Grantlfc81 88 Posted November 24, 2019 19 hours ago, MattR said: Not my favourite question! But just had 2 calls in quick succession asking the same thing (first ones of the day). Especially as this evening I'm actually out with my Mrs, so finishing at 3 instead of 4. Explained that I'm leaving at 3 today, come what may, as I'm out with the good lady. 'but I wanted to have a test drive!'. And you can, just get on your way now (only local) and thats fine. Lets see if that happens. I leave at 5 everyday. The amount of times they are ‘just leaving’ or ‘on their way’ and they never show is incredible. 1 Share this post Link to post Share on other sites
Casper 272 Posted November 24, 2019 14 hours ago, BHM said: I can’t see how working from the door dictates your working hours. Surely one of the pluses of self-employment is choosing one’s own hours? +1 13 hours ago, Arfur Dealy said: How you work is your business, customers need managing though. Tell them to leave work a couple of hours early, if they want the car they will work around you. If you are happy to be flexible, then no problem. +1 Share this post Link to post Share on other sites
Dealer 54 Posted November 24, 2019 (edited) 18 hours ago, Mark101 said: Prior to the unit: Meant all stock was at home. If someone called, no problem. Yes, I am on the outside of a few G&T’s but answering the door and unlocking a car would be no issue. Since moving to the unit, I cannot get in my car and drive anywhere because a) I don’t want to and b) it would be illegal as I am over the limit. Must be a right hindrance fitting in work around your drinking hobby Mark Edited November 24, 2019 by Dealer Share this post Link to post Share on other sites
Casper 272 Posted November 24, 2019 30 minutes ago, tradex said: It's them pesky aliens again, more abductions. Its common around these parts as well . Share this post Link to post Share on other sites
Arfur Dealy 823 Posted November 24, 2019 1 hour ago, Dealer said: Must be a right hindrance fitting in work around your drinking hobby Mark Share this post Link to post Share on other sites
Mark101 536 Posted November 24, 2019 Plenty of time for everything. 8 hours work 8 hours play (drinking) 8 hours sleep Only 5 days a week though, need to increase play and sleep on Sat and Sun. 1 Share this post Link to post Share on other sites
Arfur Dealy 823 Posted November 24, 2019 When you've done this job for years, your timewaster instinct and tolerance becomes very tuned. When you are starting / learning, you think everyone is genuine, but time after time you get worn down by people who simply lie to you, or simply are not actually wanting to buy (lookers).... When you have had this happen to you a few times along with all the other scenarios, you become very weary. The one thing that is absolutely guaranteed is that customers are liars, they will lie to you continually and are full of BS until they produce the actual ££££'s. No shows are the worst, waiting for the scumbag to arrive on the Sunday, when you've changed all your plans for them and then they don't show, they've turned their cowardly phone off.... You've done all the prep, changed your plans on the basis of someone who's just called and says i'M ON MY WAY......... You soon become very wise to this.. Share this post Link to post Share on other sites
Casper 272 Posted November 24, 2019 1 hour ago, Arfur Dealy said: When you've done this job for years, your timewaster instinct and tolerance becomes very tuned. When you are starting / learning, you think everyone is genuine, but time after time you get worn down by people who simply lie to you, or simply are not actually wanting to buy (lookers).... When you have had this happen to you a few times along with all the other scenarios, you become very weary. The one thing that is absolutely guaranteed is that customers are liars, they will lie to you continually and are full of BS until they produce the actual ££££'s. No shows are the worst, waiting for the scumbag to arrive on the Sunday, when you've changed all your plans for them and then they don't show, they've turned their cowardly phone off.... You've done all the prep, changed your plans on the basis of someone who's just called and says i'M ON MY WAY......... You soon become very wise to this.. And they types always blame the car dealer go on and leave bad reviews saying got there they were closed when then had no intention off coming in the first place place I used to work at guy calls up says he's on his way one Sunday closed at 3pm every Sunday but happened to there till 6 that particular day doing paperwork and prep for Monday he leaves a review saying got their 2.50 gates were locked . Share this post Link to post Share on other sites
Arfur Dealy 823 Posted November 25, 2019 8 hours ago, Casper said: And they types always blame the car dealer go on and leave bad reviews saying got there they were closed when then had no intention off coming in the first place place I used to work at guy calls up says he's on his way one Sunday closed at 3pm every Sunday but happened to there till 6 that particular day doing paperwork and prep for Monday he leaves a review saying got their 2.50 gates were locked . What a scumbag, Share this post Link to post Share on other sites
Casper 272 Posted November 25, 2019 4 hours ago, Arfur Dealy said: What a scumbag, Correct . Share this post Link to post Share on other sites
David Horgan 564 Posted November 25, 2019 14 hours ago, Casper said: Monday he leaves a review saying got their 2.50 gates were locked What a sad little inadequate twat . Some people like those wasters want boiling in oil Share this post Link to post Share on other sites
pmpants 14 Posted November 25, 2019 (edited) We always ask customers to text to let us know they're leaving. When they say "oh don't worry I'm not the kind of person to muck you about" I finish the call, put the phone down and say "they won't turn up", sadly I can't remember when I was proved wrong Edited November 25, 2019 by pmpants Share this post Link to post Share on other sites
BHM 994 Posted November 25, 2019 22 hours ago, Arfur Dealy said: The one thing that is absolutely guaranteed is that customers are liars, they will lie to you continually and are full of BS until they produce the actual ££££'s. You can forget all of the big talk, promises etc. - pound notes (or whatever payment you take) sorts the wheat from the chaff. I believe absolutely sweet f.a. what punters tell me until they turn into customers (that means get their money out). 4 hours ago, pmpants said: When they say "oh don't worry I'm not the kind of person to muck you about" I finish the call, put the phone down and say "they won't turn up", sadly I can't remember when I was proved wrong It would be nice to be proved wrong but phrases such as “I’m not a messer” is the death knell of any deal. 1 Share this post Link to post Share on other sites
Arfur Dealy 823 Posted November 25, 2019 No quibble refundable deposit based on accuracy sorts out the chaff. It’s not unreasonable to ask for confirmation of intent, because no one with actual intent refuses... The only people who refuse are the wasters, because they know they’re a waster and will refuse. It’s the “Poker call the bluff scenario” Just listen to the squirming excuses not to buy or commit. Share this post Link to post Share on other sites
David Horgan 564 Posted November 25, 2019 Just leaving now , its 7.33 pm and stayed back for two customers , both turned up , both bought , happy evening . Both paid full money , one tried but i said i'm on overtime rate Home for dinner now . 1 Share this post Link to post Share on other sites
Mark101 536 Posted November 25, 2019 1 hour ago, Arfur Dealy said: It’s not unreasonable to ask for confirmation of intent, because no one with actual intent refuses... I agree with you on this point. I can’t imagine and would love to overhear some of your conversations with people whom just want to have a look, it must be 10-20 per week at my average enquiry rate. Share this post Link to post Share on other sites
Arfur Dealy 823 Posted November 26, 2019 (edited) 9 hours ago, Mark101 said: I agree with you on this point. I can’t imagine and would love to overhear some of your conversations with people whom just want to have a look, it must be 10-20 per week at my average enquiry rate. I just keep referring them back to my video appraisal which fully explains my “purchasing process”. I reiterate, “As explained in the video, I only appoint people who are prepared to confirm their intent. It’s completely fair and designed to stop tyre kickers and time wasters Mr Customer.....” Genuine buyers don’t have a problem paying a refundable deposit. Mark, I’m a sheep dog, I keep pointing the cattle in the right direction... Edited November 26, 2019 by Arfur Dealy Share this post Link to post Share on other sites
MattR 177 Posted November 26, 2019 12 hours ago, Arfur Dealy said: Mark, I’m a sheep dog, I keep pointing the cattle in the right direction... That would surely be a cattle dog? Share this post Link to post Share on other sites
Mark101 536 Posted November 26, 2019 2 minutes ago, MattR said: That would surely be a cattle dog? Yes, I want a refund of my deposit - that is a blatant misdescription Share this post Link to post Share on other sites
Arfur Dealy 823 Posted November 26, 2019 (edited) 10 minutes ago, MattR said: That would surely be a cattle dog? 8 minutes ago, Mark101 said: Yes, I want a refund of my deposit - that is a blatant misdescription Okay, very funny But if I may be pedantic........ Goats and sheep are certainly considered cattle as are anything with a HEAD. The word cattle, capital, and captain all have the Latin root of “caput” which means head or top. Edited November 26, 2019 by Arfur Dealy Share this post Link to post Share on other sites