Smells dodgy

[Gary Daniel 0]

HI, im after some opinions , maybe some one of you had a similar experience, sorry for a long text hope you enjoy reading:)

So we have sold an automatic Vauxhall Astra 60 plate, had full service history with 60k miles as well as major service done by ourselves which includes timing belt change, gearbox oil, engine oil, filters ect. Mint condition, no doubt.

So customer rang us a month after purchase saying she got some problems with the car, we did send her address of the garage where we serviced the car and said if anything wrong we will fix it if she gets the car there. The customer then disappeared for a month...And after we got a text apologising that she was in the hospital and could not get the car to the garage, but been in local garage and they told she will need fixing transmission and driveshaft which will cost her £1300, so she requested a refund and said she will give us a car back once she got money, we refused and said as one moth gone already we are happy to fix the car, but she said she does not want the car as she got kids to drive around everyday and she cannot wait until it is fixed, so we agreed to give her a replacement car (which we normally don"t) and said  that if she still got a problems, she should not carry on driving. After a long discussion we got her a recovery at our own cost (we gave her AA breakdown cover at the time of the sale where she never called) and guess what! someone unscrewed oil filter where engine oil started to leak. No problems at all, gearbox and driveshaft perfect, got report of diagnostics! Then we requested a quote given to her by her own garage which she could not provide! ok never mind we thought we deliver the car and forget, but after 10 days of driving she calling screaming saying she in the middle of the car park cannot switch the gears, should we get recovery and give her refund, so i went there myself with mechanic who serviced the car (he is automatic gearbox specialist), car been there with dead battery and gearstick cover taken off, we switched the batteries and all been in shock as the car drives perfectly, then she started to scream on us, saying she wants money back as she does not like the car ect, started to rev engine as crazy and drove away! she has no evidence of any diagnostics, recoveries ect... and i feel like its not the end of the story as her warranty expires in a week and for some reason she wants a full refund when there is nothing wrong...i am thinking to get a lawyers advice, what is your thoughts?

 

 

[EPV 631]

"Gary"

Something else smells dodgy

Tell her foxtrot oscar

[Arfur Dealy 823]

9 minutes ago, Gary Daniel said:

HI, im after some opinions , maybe some one of you had a similar experience, sorry for a long text hope you enjoy reading:)

So we have sold an automatic Vauxhall Astra 60 plate, had full service history with 60k miles as well as major service done by ourselves which includes timing belt change, gearbox oil, engine oil, filters ect. Mint condition, no doubt.

So customer rang us a month after purchase saying she got some problems with the car, we did send her address of the garage where we serviced the car and said if anything wrong we will fix it if she gets the car there. The customer then disappeared for a month...And after we got a text apologising that she was in the hospital and could not get the car to the garage, but been in local garage and they told she will need fixing transmission and driveshaft which will cost her £1300, so she requested a refund and said she will give us a car back once she got money, we refused and said as one moth gone already we are happy to fix the car, but she said she does not want the car as she got kids to drive around everyday and she cannot wait until it is fixed, so we agreed to give her a replacement car (which we normally don"t) and said  that if she still got a problems, she should not carry on driving. After a long discussion we got her a recovery at our own cost (we gave her AA breakdown cover at the time of the sale where she never called) and guess what! someone unscrewed oil filter where engine oil started to leak. No problems at all, gearbox and driveshaft perfect, got report of diagnostics! Then we requested a quote given to her by her own garage which she could not provide! ok never mind we thought we deliver the car and forget, but after 10 days of driving she calling screaming saying she in the middle of the car park cannot switch the gears, should we get recovery and give her refund, so i went there myself with mechanic who serviced the car (he is automatic gearbox specialist), car been there with dead battery and gearstick cover taken off, we switched the batteries and all been in shock as the car drives perfectly, then she started to scream on us, saying she wants money back as she does not like the car ect, started to rev engine as crazy and drove away! she has no evidence of any diagnostics, recoveries ect... and i feel like its not the end of the story as her warranty expires in a week and for some reason she wants a full refund when there is nothing wrong...i am thinking to get a lawyers advice, what is your thoughts?

 

 

My thoughts are, you’ve just joined and want help from professionals in the trade without even having the courtesy to introduce yourself and your business.

[Gary Daniel 0]

I though this group is about sharing experiences and getting advises, whoever would not like to share their advise are welcome not to...

[Tony911 79]

18 minutes ago, EPV said:

"Gary"

Something else smells dodgy

Tell her foxtrot oscar

Yeah

[Arfur Dealy 823]

Courtesy and manners cost nothing.

[Gary Daniel 0]

9 minutes ago, Arfur Dealy said:

Courtesy and manners cost nothing.

agree

[Row 71]

22 minutes ago, Gary Daniel said:

I though this group is about sharing experiences and getting advises, whoever would not like to share their advise are welcome not to...

Charming.

[Nick M.K. 574]

27 minutes ago, Gary Daniel said:

I though this group is about sharing experiences and getting advises, whoever would not like to share their advise are welcome not to...

After the day I've had it's nice to feel welcome for a change. 

[Arfur Dealy 823]

27 minutes ago, Nick M.K. said:

After the day I've had it's nice to feel welcome for a change. 

How bad ?

[Nick M.K. 574]

A customer returned a car because the ride was too harsh. A Mini I bought for him after advising him that a Mini is NOT a sensible choice for a family of four that currently enjoys a Merc CLS. He insisted. Twice. 

[Arfur Dealy 823]

1 hour ago, Gary Daniel said:

I though this group is about sharing experiences and getting advises, whoever would not like to share their advise are welcome not to...

It's about being part of a community, you haven't even introduced yourself and your business, but you want us to spend our time and help you. If you cannot communicate politely and respectfully you can simply jog on.

Edited June 20, 2019 by Arfur Dealy

[Tony911 79]

I got my popcorn ready today

[Arfur Dealy 823]

7 minutes ago, Tony911 said:

I got my popcorn ready today

LIKE  

[trade vet 702]

24 minutes ago, Nick M.K. said:

A customer returned a car because the ride was too harsh. A Mini I bought for him after advising him that a Mini is NOT a sensible choice for a family of four that currently enjoys a Merc CLS. He insisted. Twice. 

Nice one Nick.They probably found out it would not tow their caravan.

[trade vet 702]

Hi Gary

Its OK just tell the guys about your business and location,experience etc.You will get plenty of help but getting shot down is part of it.

[Arfur Dealy 823]

46 minutes ago, Nick M.K. said:

A customer returned a car because the ride was too harsh. A Mini I bought for him after advising him that a Mini is NOT a sensible choice for a family of four that currently enjoys a Merc CLS. He insisted. Twice. 

Why does he think he can return it after insisting it’s for him ? 

[Mojo121 229]

1 hour ago, Nick M.K. said:

A customer returned a car because the ride was too harsh. A Mini I bought for him after advising him that a Mini is NOT a sensible choice for a family of four that currently enjoys a Merc CLS. He insisted. Twice. 

Fuck me. 

Is this in any way normal behaviour for a punter at high price brackets? It's the potential for this kind of shit that makes me stay away. I'd listen for a while but be unable to stop from dosing them so hard with a big load of reality if they insisted on me returning their money or having misled them.

Edited June 20, 2019 by Mojo121

[trade vet 702]

9 minutes ago, Arfur Dealy said:

Why does he think he can return it after insisting it’s for him ? 

They will deny that of course,it’s never their fault.They will probably be part of the plastic card,digital,got nowt generation that think it is normal to buy things use them and take them back.Have you ever been in the M@S returns dept. and seen what people bring back,shoes badly scuffed and worn down which they have never had on etc.Also the ones returning frocks because they found make up on the collar when I fact  they have just wanted them for a night out and bring them back.

[justlooking 48]

12 hours ago, Gary Daniel said:

I though this group is about sharing experiences and getting advises, whoever would not like to share their advise are welcome not to...

My advice would be to stop helping her, she’s taking the piss out of you Gary

[justina3 518]

12 hours ago, Tony911 said:

I got my popcorn ready today

I see no ships only hardships. 

 

[James01 21]

12 hours ago, Nick M.K. said:

A customer returned a car because the ride was too harsh. A Mini I bought for him after advising him that a Mini is NOT a sensible choice for a family of four that currently enjoys a Merc CLS. He insisted. Twice. 

I had something very similar recently on a BMW. Customer tried to claim it had some problems before finally admitting he didn’t like the car.

We happily took it back, at trade money. 

[Nick M.K. 574]

No no. He is one of my best customers. 3-4 cars a year. Serial buyer. He got it for a few days free trial and instead of the usual bank transfer I got the call that “this one isn’t for me”. He then got the I told you speech :-)))

[Mark101 536]

20 hours ago, C B said:

Whoever you are, we want Nick returning safe and sound as soon as possible!!!!

 

He’s still here.

The next ad will say, this vehicle has been on a thorough 3 day PDI and trial to ensure it is perfect for the new owner, which is why we have just increased the price by £500.