chan 0 Posted March 30, 2022 I need a help here .A customer who bought the car through Zuto is coming back after 11 Months saying car is having problems and want to return the car for the full price what she paid . And threatening to take me to the court and where do I stand on this issue . Share this post Link to post Share on other sites
It's me 615 Posted March 30, 2022 Do you have previous dealings with this car or is this the first mention of problems Ie Did you do warranty work and these repairs are now possibly recurring Share this post Link to post Share on other sites
chan 0 Posted March 30, 2022 She came back earlier for a different problem which we have fixed which was the keybarrel problem and back window not coming down 12 minutes ago, It's me said: Do you have previous dealings with this car or is this the first mention of problems Ie Did you do warranty work and these repairs are now possibly recurring Share this post Link to post Share on other sites
It's me 615 Posted March 30, 2022 (edited) So minor issues Therefore car has behaved and the problem she has now is not related to these issues has been used for 11 months and x miles The problem is more zuto than the small claims threatening What do zuto say Edited March 30, 2022 by It's me Share this post Link to post Share on other sites
chan 0 Posted March 30, 2022 Zuto has not contacted me yet and do you think Zuto would ask me to take the car back even after 11 Months ?? Share this post Link to post Share on other sites
justina3 518 Posted March 30, 2022 They will ask for sure as its an easy out for them. how much mileage has the customer done run the maths sometimes these returns are a gold mine, no chance on earth would i repay the full amount. Share this post Link to post Share on other sites
BHM 994 Posted March 31, 2022 On 3/30/2022 at 10:14 AM, chan said: I need a help here .A customer who bought the car through Zuto is coming back after 11 Months saying car is having problems and want to return the car for the full price what she paid . And threatening to take me to the court and where do I stand on this issue . 11 months? I wouldn’t even entertain them. Tell ‘em to take you to court. Share this post Link to post Share on other sites
It's me 615 Posted March 31, 2022 1 hour ago, BHM said: 11 months? I wouldn’t even entertain them. Tell ‘em to take you to court. This is quite true if you had been paid in conkers but in this case we are dealing with another party in the middle and the old adage do I need them more than they need me is always my first thought, before firing both barrels and shooting myself in both kneecaps Share this post Link to post Share on other sites
David Horgan 564 Posted April 1, 2022 19 hours ago, It's me said: This is quite true if you had been paid in conkers but in this case we are dealing with another party in the middle and the old adage do I need them more than they need me is always my first thought, before firing both barrels and shooting myself in both kneecaps My thoughts are " If you need Zuto its all over anyway " 11 months and wanting money back is fiction . Only way that works is if there is more to the complaint than this , eg ongoing complaint regarding same fault . If its not that , Just wants contacting and closing down with a , Go to Zuto . its their baby now . Share this post Link to post Share on other sites
Kayah 1 Posted April 3, 2022 If I were you, I'd ignore it because she's really reaching by coming back after 11 months. After six months It will be up to her to prove there was a problem with the vehicle when sold to her, after its been owned for longer than six months. she'll have to provide evidence of this to establish the condition of the vehicle when sold to her - which is unlikely to be proven if she's done a lot of miles and only spotting the issue now. source: https://www.which.co.uk/consumer-rights/advice/the-car-i-bought-has-a-problem-what-are-my-rights-aAnMC5b0ZzJb 1 Share this post Link to post Share on other sites
MattR 177 Posted April 5, 2022 Whats the fault on the car Chan? 11 Months down the line it sounds more like someone who cant afford payments 1 Share this post Link to post Share on other sites
JobDone 5 Posted April 11, 2022 Not a chance. Like has been stated, unless theres an ongoing unresolved issue with the vehicle i'd go to court. 11 months and expecting a full refund.......dreamer! Share this post Link to post Share on other sites
